1. If you select COD or Credit & Debit card option, you will receive a payment confirmation email. In case of Credit & Debit card option, payment confirmation will be contingent upon the approval from the relevant/selected Bank. Any payment lost in transit and not credited to M&P will be at the customer's sole risk.

2. Incase of Bank Transfer Option, you are required to follow the steps mentioned in Q2 & 3 the answer to FAQ 4 above.

3. For Alfa installments, your order will only be confirmed subject to successful completion of the following steps:
a.Once you have placed your order, a Samsung Customer Service (CS) agent will contact you, on your provided mobile number, and confirm the order details. Upon the request of the CS agent, you will be required to share your order number, order details, contact number, and email address to the CS agent.
b.The CS agent will then generate a link for Bank Alfalah portal and share it with you on your provided mobile number and email address.
c.Upon clicking the link, you will be directed to Bank Alfalah’s portal where you will be required to complete the process required by the said portal.
d.You must complete the steps for pay via Alfa installmentsment, as mentioned above, within 72 hours of placing the order on the website.
e.If any of the above steps are not fully complied with and completed in the specified time, your order may be automatically cancelled. Any payment lost in transit and not credited to M&P will be at the customer’s sole risk.

4. For Mobile Wallet Bank, your order will only be confirmed once you have successfully completed the following steps: a. On the Samsung Website check-out page, a pop-up will appear where you will be required to enter your Mobile Wallet number.
b. After you have entered your Mobile Wallet number, another pop-up will appear where you will be required to enter the one-time password (“OTP”), which you will be sent by your Mobile Wallet Bank. In some cases, instead of the OTP and in some cases, in addition to the OTP, another pop-up will appear where you will be required to enter the Mobile Personal Identification Number (“MPIN”), which you will have received from your Mobile Wallet Bank.
c. Upon the correct completion of the above steps, your payment will be processed, and you will be redirected to the order confirmation page where your order will be confirmed.

5. For all methods of online payment, if the requisite steps are not fully complied with, your order may be automatically cancelled. Any payment lost in transit and not credited to M&P will be at the customer’s sole risk.

At present, Installment plans for purchase of Samsung products at the E-store are only being offered by Bank Alfalah through the Pay via Alfa installments option for holders of Bank Alfalah credit cards only.

Installment plans by other banks of Pakistan will be introduced soon.

In case of COD method, Samsung will not charge you until your order has been shipped and delivered. You will be charged at your doorstep.
If you choose to pay via your Credit/Debit card, you will be charged once the order is placed successfully and once the payment is approved from the selected/relevant Bank.
If you choose bank account transfer option, you will be charged once you transfer the amount and once your payment is approved by the selected/relevant Bank.
If you choose pay via Alfa Installment, you will be charged once you complete the payment steps, as outlined in serial no. 3 of the answer to FAQ 6, on the Bank Alfalah portal.
If you choose to pay via Mobile Wallet, you will be charged once you have selected your desired Mobile Wallet Bank, your payment is approved by the selected/relevant Mobile Wallet Bank, and you have completed the steps, as outlined above at serial no. 4 of the answer to FAQ 6.

If you believe a payment has been taken more than once, please contact our Customer Services team at 0800-72678, 9am-12am, and they will be happy to investigate the matter for you, and provide a refund where necessary. Please allow up to 7 - 10 business days for refunds to show in your account.

This could be for a number of reasons including that your payment has been withheld via banking gateway or your bank has not released the payment. Please contact our Customer Services team at 0800-72678, 9am-12am, and they will be happy to investigate the matter for you. If the problem exists due to an issue on our end, the team will register your claim and you will get a refund within 7-10 business days.

Payment methods may fail for a number of reasons, which include:

• Insufficient funds in your account
• Lack of credit card limit. This means that the limit on your card is less than the transaction you are making against a specific amount.
• Bank has set an internal limit. In this case, your bank has set a limited amount internally for all transactions.
• Your card is not activated from your bank for online transactions. You are required to check with your bank and get it activated for online payments.
• Average monthly transaction is lower than the actual transaction.

For example, on average you have made online purchases worth Rs. 50,000. However, you wish to make a purchase of Rs. 100,000 which exceeds your average monthly limit. Your bank may block this due to suspected fraud.
• Incorrect card details entered
• Incorrect OTP number mentioned

You will have to contact your bank to identiy the exact reason for the failue of your transaction. If you continue to have issues, then please contact us at 0800-72678 and our team will investigate.

Unfortunately, once an order has been placed, the payment method cannot be changed. If a payment fails, (unless the order is automatically cancelled) you will have to cancel your order and place a fresh order.

You can call us at our toll-free number 0800-72678, and we will refer your query to our respective courier services.

Samsung does not charge any fee for online payment for COD, Credit/Debit card, Bank Transfer and Mobile Wallets. Any fee that your card issuer or bank may charge will depend on the respective issuer/bank.

In case of Alfa Installments, customer will be charged as per the terms and conditions of the Bank Alfalah portal.

It can take up to 7 - 10 business days for a refund to be issued, depending on your Mobile Wallet Bank and/or card issuer Bank. If you haven’t received a refund after 15 working days, please contact us again and our team will investigate. However, for any payment lost in this process and not credited to our authorized Distrbutor's account (M&P), Samsung or its authorized Distrbutor(s) shall not be liable in any manner whatsoever.