[Gear S] Is device faulty if it does not respond while saying "Hi Gear"?
Please check whether you launched the S voice application.
“Hi Gear” command is only supported when S Voice is launched ,
also it’s recognized only on state when screen is turned on to reduce
the battery consumption.
If S Voice is not used for a certain period, it automatically switches to standby mode.
To wake up S Voice in standby mode, tap the microphone icon or say “Hi Gear”
to the device to resume voice recognition. When S Voice is launched, the device
starts voice recognition and the microphone icon turns red.
Once you activate S Voice, you can wake up the Gear from any screen when you say “Hi Gear.”
Tips for better voice recognition:
• Speak clearly.
• Speak in quiet places.
• Do not use offensive or slang words.
• Avoid speaking in dialectal accents.
The Gear may not recognize your commands or may perform unwanted commands
depending on your surroundings or how you speak.
Thank you for your feedback!
Please answer all questions.