[GT-S6102] Why SIM 2 is offline when SIM 1 is receiving a call?

Last Update date : Sep 15. 2020

To start with, GT-S6102 is a dual standby Duos phone and it is normal for the 2nd SIM to go offline while having a call on the 1st SIM (vise versa).

 

However; during the call, the SIM recieving a call can recieve waiting calls and thus we can do some call forwarding options to transfer the call from the offlined SIM 2 to online SIM 1.

 

Please follow the steps below to apply Call Forwarding Service on the device:

 

1. Go to Setting->SIM card Manager ->Dual SIM always on.

 

img3.jpg

 

 

 

2. Input SIM 1 and SIM 2 mobile numbers.

 

img2.jpg

 

3. Choose Both SIM Cards

 

 img1.jpg

 

 

4. Confirm by selecting OK

 

 

 

Now you can recieve any incoming calls whether the other SIM card is offline.

 

 

 

Thank you for your feedback!