Certified care by Samsung experts
Samsung Care+ is provided by Samsung authorized technicians who are trained to repair Samsung Galaxy devices.
Accidents happen but Samsung Care+ has you covered
Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy device. You’ll stay worry-free beyond the standard warranty, with complete protection for all accidental breakage and breakdown for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.
Here's what's covered
Hardware repairs
Get fast, convenient repairs using genuine Samsung parts, from our authorised technicians.
Battery replacement
Stay powered up with quick and easy battery replacements.
Water
damage
Get hassle-free repair services for accidental damage caused by water or other liquids.
Software coverage
If your device isn't running smoothly, we'll check and fix the issue.
2 claims within 2 years
Make up to 2 claims for repair or replacement within 2 years, and save with a low deductible per claim.
|
Foldable 5 |
2 Years 1 Year 6 months |
No No No |
3 Claims 2 Claims 1 Claim |
Covered Covered Covered |
KSA Only KSA Only KSA Only |
SAR 1099 SAR 699 SAR 399 |
SAR 689 SAR 689 SAR 689 |
|---|---|---|---|---|---|---|---|
|
Fold 6 |
2 Years 1 Year 6 months |
No No No |
3 Claims 2 Claims 1 Claim |
Covered Covered Covered |
KSA Only KSA Only KSA Only |
SAR 899 SAR 599 SAR 399 |
SAR 399 SAR 399 SAR 399 |
|
Flip 6 |
2 Years 1 Year 6 months |
No No No |
3 Claims 2 Claims 1 Claim |
Covered Covered Covered |
KSA Only KSA Only KSA Only |
SAR 799 SAR 499 SAR 399 |
SAR 399 SAR 399 SAR 399 |
|
Galaxy S, Note Series & Tab S |
2 Years 1 Year |
No No |
3 Claims 2 Claims |
Covered Covered |
KSA Only KSA Only |
SAR 599 SAR 399 |
SAR 184 SAR 184 |
|
Galaxy FE series & Tab FE |
2 Years 1 Year |
No No |
3 Claims 2 Claims |
Covered Covered |
KSA Only KSA Only |
SAR 399 SAR 249 |
SAR 109 SAR 109 |
|
Galaxy High A/M Series |
2 Years 1 Year |
No No |
3 Claims 2 Claims |
Covered Covered |
KSA Only KSA Only |
SAR 349 SAR 249 |
SAR 109 SAR 109 |
|
Galaxy Mid A Series |
1 Year |
No |
2 Claims |
Covered |
KSA Only |
SAR 149 |
SAR 109 |
|
Galaxy low A Series |
1 Year |
No |
2 Claims |
Covered |
KSA Only |
SAR 99 |
SAR 109 |
|
Galaxy Watches |
2 Years 1 Year |
No No |
3 Claims 2 Claims |
Covered Covered |
KSA Only KSA Only |
SAR 169 SAR 89 |
SAR 75 SAR 75 |
|
Watch Ultra |
2 Years 1 Year |
No No |
3 Claims 2 Claims |
Covered Covered |
KSA Only KSA Only |
SAR 199 SAR 99 |
SAR 75 SAR 75 |
*Samsung Care+ prices are subject to change without notice.
- Please refer to approximate service fees at https://117.p.syniva.es/sa_en/support/mobile-devices/what-are-the-recommended-pricing-for-galaxy-smartphone-screen-replacement/
- *Samsung Care+ prices are subject to change without notice.
- *Samsung Care+ coverage may vary by country, model and deductibles may apply.
How is our service comparable to competitors and basic warranty?
-
Basic manufacturer warranty covers :
- Device Breakdown
- Remote diagnostics and setup
- Walk-in at 15 national locations for same-day repair
- Free doorstep collection for repair within 5 working days
- 1-Year battery warranty
- Device health check and lifetime customer support
-
Samsung Care+ covers:
- 24 months of cover (upfront payment only)
- All accidental damages from handling
- 2 claims over 2 years
- 50% of service fees per claim
-
What Samsung Care+ does not cover:
- Loss of the product
- Deliberate damage
- Cosmetic damage
- Pickpocketing or theft of any kind
- Lack of reasonable care
- Damages resulting from normal wear and tear
How and where to buy
Getting covered is easy. You can buy Samsung Care+ with your new Galaxy device or within
30 days of your device activation. Just choose one of the online or offline options below.
1. Buy Samsung Care+ with your new purchase
From our samsung.com, select the Samsung Care+ plan for your new Galaxy and add it to your cart. Head to the checkout to buy your device and Samsung Care+ plan at the same time.
2. Add Samsung Care+ within 30 days of your purchase
Log in and input your IMEI number and select the Samsung Care+ plan for your device. Go to checkout to purchase your Samsung Care+ plan.
3. Visit Samsung Experience Store near you to buy Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store. Head to checkout to purchase your Samsung Care+ plan. Our sales expert will register your device through our retail portal.
How to claim your benefits
with Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Customer Service.
STEP 1
Oops! You’ve dropped your device on your way to work- and to your dismay, the screen seems to be shattered. What should you do?
STEP 2
If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.
STEP 3
Visit your nearest Samsung Customer Service for authorized, convenient repair services provided by our trained professional.
STEP 4
Your 50% discount is applied on-site after the repair is finished without additional paperwork required. You can get going right back on track.
* Theft or loss services are only available for smartphones.
Claims and Support
Make a claim by calling the hotline below. All you need is your 15-digit IMEI number.
Find it by entering *#06# on the phone's call screen or by going into the about phone section of the settings menu.
Kingdom of Saudi Arabia
Tel. 8002474357
It’s easy to find your IMEI number
To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:
Method 1
Dial *#06# from your phone. Your IMEI number will appear on your screen.
Method 2
On your phone, go to Settings and then tap "About phone". Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.
Method 3 (tablets only)
Your IMEI, serial number and model number may be printed on the back of your tablet.
Start here.
Discover the right Galaxy for you
Galaxy S24 Ultra
Galaxy Tab S9 Ultra
Galaxy Watch Ultra
Galaxy Buds3 Pro
* Device and screen images simulated for illustrative purposes.
Frequently Asked Questions
-
1. What is Samsung Care+?Samsung Care+ aims to provide you with a suite of premium value-added services so that your Samsung Galaxy device can stay in tip-top condition at your convenience.
Services include:- 50% savings on out-of-warranty repairs (up to 2 times for 24M policy)
- Service support at your doorstep (up to 2 times for 24M policy)
- Diagnostic device checks
- Hassle-free data transfer
- 24/7 remote support (via Samsung Hotline and Live Chat)
- 12 months extended warranty for SC+ (24 months)
-
2. I have recently purchased other Samsung Galaxy devices other than the mentioned eligible devices. Can I purchase Samsung Care+?No. Samsung Care+ will not be available for other Samsung Galaxy devices besides the eligible devices mentioned
-
3. I bought an eligible Samsung Galaxy device from the Telecommunication Operator or MVNO. Can I sign up for Samsung Care+ at Samsung Experience Store or Authorised Samsung Customer Service Center?Yes. You can purchase the Samsung Care+ with a valid proof of purchase. Eligible Samsung Galaxy device users may sign up for Samsung Care+ at the following locations within the grace period of 14-days of your device activation:
To purchase Samsung Care+, please bring along your eligible Samsung Galaxy device in good working condition and proof of purchase to any Samsung Experience Store or Authorised Samsung Customer Service Centre. Samsung reserves the right to assess the eligibility and condition of your device, and refuse sale of Samsung Care+ Pack to you in the event that it finds that your device is not eligible or not in good working condition.
Please note that Samsung Care+ is only available for local sets, purchased from Samsung Electronics Singapore Ptd. Ltd or its authorised Singapore telecommunication operators, dealers, or resellers. -
4. Is there a grace period to subscribe for Samsung Care+ after I purchased an eligible Samsung Galaxy device?You have within 14 of your device activation of an eligible Samsung Galaxy device to purchase Samsung Care+.
To purchase Samsung Care+, please bring along your eligible Samsung Galaxy device in good working condition and proof of purchase to Samsung Experience Store or Authorised Samsung Customer Service Centre. Samsung reserves the right to assess the eligibility and condition of your device, and refuse sale of Samsung Care+ to you in the event that it finds that your device is not eligible or not in good working condition.
Please note that Samsung Care+ is only available for local sets, purchased from Samsung Electronics Singapore Ptd. Ltd or its authorised Singapore dealers or resellers. -
5. What will happen to my Samsung Care+ in the event that I lose my registered Samsung Galaxy device?Samsung Care+ is a premium value-added service that is tied to the IMEI number of your registered Samsung Galaxy device. In the event you lose your registered Samsung Galaxy device, we will not be able to deliver the services to your registered Samsung Galaxy device.
-
6. I lost my registered Samsung Galaxy device, and in replacement bought another eligible Samsung Galaxy device. Will the Samsung Care+ I bought earlier cover my new Samsung Galaxy device?No. Samsung Care+ is tied to the IMEI number of your registered Samsung Galaxy device and is non-transferable. We encourage you to purchase a new Samsung Care+ for your new eligible Samsung Galaxy device.
-
7. Will I get a refund if I did not use any of the services offered under Samsung Care+?No refund will be provided.
-
8. Can I terminate my Samsung Care+?No. You may choose not to utilise any services offered under Samsung Care+, but no refund will be provided.
-
9. Customers are given 14 days to purchase the Samsung Care+. Is there a possibility for extension if I was not aware of this service?No. There will not be an extension of the 14-day period for purchase of Samsung Care+.
-
10. Can I use the services under Samsung Care+ for another Samsung Galaxy device?No. Samsung Care+ is tied to the IMEI number of your registered Samsung Galaxy device and is non-transferable. You can only use the Samsung Concierge service for the registered Samsung Galaxy device.
-
11. How do I submit a request for repair?You can visit any of our Samsung Service Centre.
