This Customer Agreement ("Agreement") constitutes a legally binding contract between Samsung Electronics Singapore Pte Ltd. ("Samsung") and you ("You") and governs Your use of the Samsung Care+ ("Services") in relation to the Samsung device purchased by You (“Device”).

By using the Services, You agree to the terms of this Agreement. If You do not agree to these terms and conditions, please do not use the Services.

Samsung may limit the provision of the Services to the country where the Device and Services were purchased.

The Services shall comprise the following:

a. 50% Savings on Out-of-warranty Repairs (One-Time per 12-month period)

i. Customer shall, within each 12-month period from the Services purchase date or the Device registration date (EULA) (whichever is later), be entitled to a one-time 50% discount off Samsung's normal repair rates for parts and labour (before GST) in respect of out-of-warranty repair performed on the Device, such as cracked screen, liquid damage, cosmetic repair, wear and tear, software restoration etc.

ii. Customer may utilise the 50% discount for out-of-warranty repair.  The discounted rates below are for overseas service repair (if available) :

Global SC+ Service Repair Fee (SGD)
Z Fold Series	220
Z Flip Series	120
S Series	100
A Series	48

 

iii. Out-of-warranty repair formalities: Prior to performing the discounted out-of-warranty service/repair, Samsung's call agent or technician will:

• Verify that the person requesting service/repair is the same person enrolled with the Services; 
• Provide an estimated quote (before 50% discount) to Customer, which must be accepted before commencement of repair by the Samsung Customer Service Centre;
• Require the Customer to agree in writing to Samsung's standard repair terms and conditions; and
• Require the Customer to execute Samsung's standard waiver of data loss during service/repair. Customer shall ensure that all data in the Device has been fully backed-up prior to service or repair.

iv. Upon completion of the out-of-warranty repair, Customer shall pay the repair costs (parts and labour) to the Samsung Customer Service Centre.

v. Customers who purchase the 24-months Services may utilise the 50% discount for out-of-warranty repair up to a maximum of two times. If the Services have been fully paid for, the 50% discount may be utilised at any time within the 24-month period.

b. Free Service Support at Your Doorstep (One-Time)

i. Pickup & Delivery service is applicable to both Samsung Galaxy smartphones and Samsung Galaxy tablets.

ii. Customers may, for each 12-months period from the service purchase date or the device registration date (EULA) (whichever is later), request from Samsung one-time free pickup & delivery support for the device. Customers who purchased the 24-months service may utilise the free pickup & delivery support up to a maximum of two times. If the services have been fully paid for, the free pickup & delivery support may be utilised at any time within the 24-months period.

iii. The free pickup & delivery service support will be provided based on the following terms:

• Customer shall call 1800-7267864 (1800 SAMSUNG) to make an appointment. Our customer service specialists will verify if Customer is eligible for the free service support.
• Pickup & delivery support is available within mainland Singapore and Sentosa, with the exclusion of areas that are remote or restricted zones, or places that require security pass/clearance, such as: Pulau Ubin, Jurong island, military camps, prisons, Alps Avenue, Changi Cargo Complex, ferry terminals, Airport Link, Tuas View Extension etc. in addition, Samsung will not provide pickup & delivery service at MRT stations, shopping malls or any other public places. The decision on suitability of location is at Samsung’s sole discretion.
• The free pickup & delivery service shall be performed during the hours of 10am to 8pm on Mondays to Sundays (excluding Public Holidays).
• Samsung shall treat the free pickup & delivery service as fully redeemed if customer:

             o Fails to cancel or postpone the appointment at least 2 hours prior to the appointed time, or
             o Missed the appointment.

• Subsequent pickup & delivery service will be chargeable at the rate notified by Samsung to customer at the time of booking appointment, which can be arranged by calling 1800-7267864 (1800 SAMSUNG) .
• Parts and labour for devices that are eligible for in-warranty service will be borne by Samsung. Parts and labour for devices that are not eligible for in-warranty service (i.e. service falls outside of Samsung’s product warranty) are chargeable at Samsung’s out of warranty rates. Cost of out of warranty service must be agreed by customer prior to commencement of repair service. The terms of Samsung’s product warranty can be found at  117.p.syniva.es/sg/support/warranty/.
• Bear the cost of pickup and return of the device between Samsung service centre and customer’s location.

c. Diagnostic Device Check

i. Customer may during the Services coverage period, request from Samsung for assistance to perform a diagnostic device check on the Device (“Diagnostic Device Check”).

ii. Customer may utilise the Diagnostic Device Check service at a Samsung Customer Service Centre.

iii. Diagnostic Device Check formalities: Prior to performing the Diagnostic Device Check, Samsung's technician will:

• Verify that the person requesting for Diagnostic Device Check is the same person enrolled with the Services;
• Require the Customer to agree in writing to Samsung's Diagnostic Device Check’s terms and conditions; and
• Require the Customer to execute Samsung's standard waiver of data loss during Diagnostic Device check. Customer shall ensure that all data in the Device has been fully backed-up prior to the Diagnostic Device Check.

iv. Upon completion of the Diagnostic Device Check, should there be recommendations from Samsung’s technician for Customer to do a repair on the Device and if Customer agrees to proceed with such recommended repairs, Customer shall pay the repair costs (parts and labour) including GST to the Samsung Customer Service Centre in accordance to Samsung standard warranty policy.

d. One-time Screen Replacement at $100 (One-Time per coverage period)

i. Only applicable for Galaxy Z Fold6 | Z Flip6, Z Fold5 | Z Flip5 purchased after 15th Sep 2023, Z Fold4 | Z Flip4.

ii. Customer shall, within each coverage period from the Services purchase date or the Device registration date (EULA) (whichever is later), be entitled to a one-time screen replacement at a service fee of $100 (inclusive of GST).

iii. Customer may utilise the one-time screen replacement service for either the cover screen or main screen.

iv. Customer may utilise the one-time screen replacement service per 12-month period.

v. Repair formalities: Prior to performing the one-time screen replacement service, Samsung's call agent or technician will:

• Verify that the person requesting service/repair is the same person enrolled with the Services;
• Require the Customer to agree in writing to Samsung's standard repair terms and conditions; and
• Require the Customer to execute Samsung's standard waiver of data loss during service/repair. Customer shall ensure that all data in the Device has been fully backed-up prior to service or repair.

vi. Upon completion of the one-time screen replacement service, Customer shall pay the service fee to the Samsung Customer Service Centre.

e. Free One-time Screen Replacement (One-Time per coverage period; for purchases during 26 July to 15 September 2023 only)

i. Only applicable for Galaxy Z Fold5 | Z Flip5 purchased during 26 July to 15 September 2023.

ii. Customer shall, within each coverage period from the Services purchase date or the Device registration date (EULA) (whichever is later), be entitled to a free one-time screen replacement.

iii. Customer may utilise the free one-time screen replacement service for either the cover screen or main screen.

iv. Customer may utilise the free one-time screen replacement service per 12-month.

v. Repair formalities: Prior to performing the one-time screen replacement service, Samsung's call agent or technician will:

• Verify that the person requesting service/repair is the same person enrolled with the Services; 
• Require the Customer to agree in writing to Samsung's standard repair terms and conditions; and
• Require the Customer to execute Samsung's standard waiver of data loss during service/repair. Customer shall ensure that all data in the Device has been fully backed-up prior to service or repair.

vi. The one-time screen replacement service for Galaxy Z Fold5 | Z Flip5 purchased after 15 September 2023, where requested within each coverage period from the Services purchase date or the Device registration date (EULA) (whichever is later), will be subject to a service fee of $100 (inclusive of GST).  The terms in sub-paragraphs 2(d)(iii) to (vi) shall apply. Upon completion of the one-time screen replacement service, Customer shall pay the service fee to the Samsung Customer Service Centre.

f. One-time Screen Replacement at $50 (One-Time per coverage period)

i. Only applicable for Galaxy S24 Series, excluding S24FE.

ii. Customer shall, within each coverage period from the Services purchase date or the Device registration date (EULA) (whichever is later), be entitled to a one-time screen replacement at a service fee of $50 (inclusive of GST).

iii. Customer may utilise the one-time screen replacement service per 12-month period.

iv. Repair formalities: Prior to performing the one-time screen replacement service, Samsung's call agent or technician will:

• Verify that the person requesting service/repair is the same person enrolled with the Services;
• Require the Customer to agree in writing to Samsung's standard repair terms and conditions; and
• Require the Customer to execute Samsung's standard waiver of data loss during service/repair. Customer shall ensure that all data in the Device has been fully backed-up prior to service or repair.

vi. Upon completion of the one-time screen replacement service, Customer shall pay the service fee to the Samsung Customer Service Centre.