Philip Hue Bulbs are not responding
Last Update date : Oct 08. 2020
If your Philip Hue Bulbs are not responding, follow these steps:
1
Make sure the Hue bulb is working in the Philips Hue App
2
Reboot the hub
a. Tap Wi-Fi hub on home screen > Tap the picture of Wi-Fi hub device > Reboot Device > Reboot
b. If the Connect Home does not respond to the reboot command, hard reboot it by unplugging the power for 30 seconds
a. Tap Wi-Fi hub on home screen > Tap the picture of Wi-Fi hub device > Reboot Device > Reboot
b. If the Connect Home does not respond to the reboot command, hard reboot it by unplugging the power for 30 seconds
3
Update Hue Bridge’s firmware
4
Remove Hue from Connect Home and re-add (last resort)
a. On Samsung SmartThings home screen, tap Hue > tap More (3 vertical dots on the top right) > Edit > Delete device
b. To re-add Hue, tap + on the home screen > Add Device > Philips Hue
a. On Samsung SmartThings home screen, tap Hue > tap More (3 vertical dots on the top right) > Edit > Delete device
b. To re-add Hue, tap + on the home screen > Add Device > Philips Hue
Thank you for your feedback!
Please answer all questions.
Samsung Members
![]()
![]()
Connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product.
Call Us
Product and App support
9am to 6pm daily
9am to 6pm daily
Repair Services
![]()
![]()
Arrange an appointment to experience a shorter waiting time.
RC01_Static Content