Things to note for Samsung Trade Up

• About Samsung
  Trade Up
• Trade Up
  In Store
• Trade Up
  Online
• Trade-in
  Value
• Payment

How does the programme work?

The Samsung Trade Up Programme (“Programme") is provided by PC Dreams, a Samsung-approved independent third-party vendor ("Trade Up Vendor"), and gives customers the opportunity to receive monetary value for trading in their eligible devices ("Eligible Trade-in Device") when they purchase a new Galaxy Z Fold6/ Galaxy Z Flip6/ Galaxy S24 Ultra/ S24+/ S24/ Galaxy Z Flip5/ Z Fold5/ S23 Ultra/ S23+/ S23/ Galaxy Z Fold4/ Z Flip4/ A54/ A34/ A73/ Tab S9 Ultra/ Tab S9+/ Tab S9/ Tab S8 5G/ Tab S8 Wi-Fi®/ Tab S8+ 5G/ Tab S8+ Wi-Fi®/ Tab S8 Ultra 5G/ Tab S6 Lite Series/ Tab S7 FE Series ("Eligible Samsung Device").

Customers can purchase the Eligible Samsung Device via any authorised channel (Samsung Experience Stores, Samsung Online Store, Samsung Official Stores on Lazada 🡥 and Shopee 🡥) to qualify for the Samsung Trade Up programme. Customers may participate in this programme via local Samsung Experience Stores or opt to trade in online 🡥.

Trade-in values listed on Samsung Trade Up website are only approximate valuations. The actual value of your Eligible Trade-in Device will depend on the device’s actual condition. To obtain an accurate quote for your Eligible Trade-in Device, please bring the device to the selected Samsung Experience Store for device diagnostics or do an online evaluation here 🡥. The Programme is applicable to end-customers only; not trade, corporate or bulk purchases.

Who can take part in the programme?

The Programme is only open to customers who (i) purchase an Eligible Samsung Device from authorised retailers, (ii) are Singapore residents aged 18 years and above, and (iii) have a bank account in Singapore (other than customers who opt for in-store trade-in at the point of purchase of Eligible Samsung Device).

Can I trade in any smartphone or tablet?

The Programme is only applicable for purchases of Eligible Samsung Devices within the same category as the Eligible Trade-in Device, i.e. trade-in of an eligible smartphone is only allowed when an eligible Samsung smartphone is purchased, and trade-in of an eligible tablet is only allowed when an eligible Samsung tablet is purchased. Click here 🡥 for full list of eligible trade-in devices. Samsung reserves the right to make changes to the list of eligible smartphone and tablet models on https://117.p.syniva.es/sg/tradeup/ at any time without prior notice.

I am unable to find the brand or model of my current device.

Brands/Models which are not listed as Eligible Trade-in Devices are not eligible for this Programme.

Can I trade-in more than one device at a time?

For each Eligible Samsung Device purchased, you are entitled to trade-in only one Eligible Trade-in Device.

Are there any new purchase requirements for trading in my device?

Yes, you will need to purchase a new Eligible Samsung Device at Recommended Retail Price, and retrieve the IMEI / serial number of your new Eligible Samsung device, before you can proceed with the trade-in transaction. Samsung Trade Up is only valid for 60 days from the purchase date of new Eligible Samsung device. To retrieve the IMEI / serial number of your new Eligible Samsung device, simply dial *#06# on your device.

If I am not the owner of the Eligible Trade-in Device, can I still take part in the programme?

No, only device owners can take part in the Programme. Samsung reserves the right to reject Programme participation by persons whose details do not match the proof of purchase document(s).

In the event that the Eligible Trade-in Device was previously reported lost or stolen, the participant’s particulars will be submitted to the Singapore Police as required by law.

Where can I trade-in my device at?

If you wish to purchase an Eligible Samsung Device without a mobile contract, you may head to any local Samsung Experience Stores to enjoy the Programme in-store. Your Eligible Trade-in Device will be assessed on-site and you will receive a discount amounting to the trade-in value from the purchase price of the Eligible Samsung Device. Please note that the in-store discount is only available at the Samsung Experience Stores and only at the point of purchase of the Eligible Samsung Device.

If you have purchased your Eligible Samsung device from the Samsung Online Store, other Samsung authorized retailers (Consumer Electronics/IT Stores, Samsung Official Stores on Lazada 🡥 and Shopee 🡥), or did not utilize your in-store discount at the point of purchase of your Eligible Samsung Device from a Samsung Experience Store, you may head to any local Samsung Experience Stores to trade-in your Eligible Trade-in Device or take part in our Samsung Online Trade Up Programme here 🡥.

Am I still eligible for the trade-in at the selected Samsung Experience Stores or online, if I bought my Eligible Samsung Device from another retailer or another Samsung Experience Store?

Yes, purchases made from all Samsung Experience Stores, Samsung Online Store 🡥 and other Samsung authorised retailers (Consumer Electronics/IT Stores, Samsung Official Stores on Lazada 🡥 and Shopee 🡥) are eligible for Samsung Trade Up Programme.

Do I need to remove screen lock/pin lock from my device?

Yes, you will need to remove all of your device's security locks (Pattern/Pin/Password/Biometrics/Find my mobile/Gmail account/Samsung account/iCloud/Android ^TM or Google Smart Lock/Carrier activation locks) prior to handing over your trade-in device to the Trade Up Vendor.

Please also delete all personal data in your trade-in device prior to handing it over for trade-in. We recommend that you reset your device back to factory default settings so as to delete all personal data. Please ensure you back up your data before resetting your device to factory default settings.

I forgot to back-up my data before resetting the device back to factory default settings. Are you able to help retrieve the data?

Unfortunately once the device is collected, all data in the device will be erased and it would not be possible to retrieve the data. Please ensure that all data is backed up before the device is collected. Samsung and PC dreams are not liable for any data loss, damage or destruction.

Do I have to remove all accessories from my device (such as screen protector and back cover) for the diagnostic assessment?

Yes, this is to ensure that you get the best value for your device through the diagnostic assessment.

Should I provide my SIM card and/or accessories (such as screen protector, back cover, Micro SD cards or other storage media) along with my trade-in device?

No, you must remove your SIM card and all accessories (including any storage media) before handing in your trade-in device to the Trade Up Vendor. If a SIM card or any accessory is still in or attached to your device, it will be destroyed upon receipt. Samsung and PC Dreams are not liable for any loss, damage or destruction to your SIM card and/or any accessories (including storage media).

Do I have to provide my device accessories for the trade-in? (headset, charger, cables, etc.)

No. All the Trade Up Vendor requires is your Eligible Trade-in Device (inclusive of battery and attached accessories such as the S Pen). You do not need to provide the in-box accessories or packaging for trade-in.

In the case of customers who have purchased an Eligible Samsung Device from the Samsung Official Store on Lazada 🡥/Shopee 🡥, we will also require your original trade-in voucher.

I have purchased an Eligible Samsung Device from the Samsung Official Store on Lazada/Shopee, but I did not receive my trade-in voucher when my Galaxy device was delivered. What should I do?

Please contact Lazada 🡥 or Shopee 🡥 respectively.

I bought my current device outside Singapore. Can I trade this in?

No, you cannot.

Do I have to provide any proof of purchase for my trade-in device?

The Trade Up Vendor’s terms and conditions require you to acknowledge that you are the owner of the device that you are trading in, and that you are entitled to trade-in your device. Therefore, while you are not required to provide your proof of purchase of the trade-in device, you will be required to provide your personal details such as name, ID/passport number and address for the purposes of the trade-in, as required under the law.

However, please note that you would need to provide proof of purchase of the Eligible Samsung Device.

What do I need to bring for the trade-in at Samsung Experience Stores?

If you will be purchasing an Eligible Samsung Device at selected Samsung Experience Stores and wish to do a trade in at the same time, simply bring your Eligible Trade-in Device. Ensure that all security settings (PIN, passcode etc), Google, iTunes and Samsung accounts are disabled, and that all your data is backed up. Please note that you will be required to provide your personal details such as name, ID/passport number and address for the purposes of the trade-in, as required under the law.

If you have already purchased an Eligible Samsung Device and would now like to trade-in your Eligible Trade-in Device, please proceed to Samsung Experience Stores. Please be reminded to bring your new Eligible Samsung Device for retrieval of mobile/tablet IMEI/serial number, and your proof of purchase of the Eligible Samsung Device.

For customers who have purchased an Eligible Samsung Device from the Samsung Official Store on Lazada 🡥/ Shopee 🡥, please also bring along the original Trade Up voucher issued together with the Eligible Samsung Device.

If I trade-in my device at Samsung Experience Stores, do I get cash on the spot or will the money be reimbursed to my bank account?

If you purchase an Eligible Samsung Device at Samsung Experience Stores and would like to trade-in your current device at the point of purchase, the trade-in value of the Eligible Trade-in device will be instantly offset from your purchase price of the Eligible Samsung Device.

If you have already purchased an Eligible Samsung Device and would now like to trade-in your Eligible Trade-in Device, you will receive the trade-in value of the Eligible Trade-in Device via local bank transfer (within 14 business days).

Why trade-in your device with us online?

Online trade-in is fuss-free! The trade-in evaluation only takes a few minutes and can be done at your own convenience. Thereafter, we will collect your trade-in device at a date/time of your choosing. If the trade-in request is approved, the trade-in price will be transferred to your local bank account within 14 business days.

How do I participate in the Samsung Trade Up Online Programme?

• Click here 🡥 to access the Samsung Trade Up Online Programme
• Follow the prompts to submit the relevant information of your Eligible Trade-in Device and obtain an estimated quote for the trade-in value of your device
• For customers who have purchased an Eligible Samsung Device from the Samsung Official Store on Lazada 🡥/Shopee 🡥, a photo of the trade-up voucher, clearly showing the serial number, must be submitted.
• Once you accept the trade-in offer, the Trade Up Vendor will need your contact details and bank account information. Rest assured the information will only be used to transfer the trade-in value to your local bank account.
• Schedule an appointment for the Trade Up Vendor to collect your trade-in device. This is a complimentary service. Please see FAQ on “Is there a fee to collect/return my device?" and “What items are required for the collection?" for more information on this service.
• Upon receiving your device, the Trade Up Vendor will run a device diagnosis to ascertain its condition to confirm the estimated quote. If it matches the online evaluation, the Trade Up Vendor will transfer the trade-in value to your local bank account within 14 business days (excluding weekends and public holidays). If there is a discrepancy, a customer service officer will contact you to advise further.
• Should you decline the new quote, the Trade Up Vendor will arrange to deliver the device back to you at no charge, provided the device model declared matches the physical model of the device collected for evaluation.

Is the estimated quote from the online trade-in website final?

The age and condition (including whether S Pen (if any) is attached) will affect the trade-in value of your Eligible Trade-in Device. Use the online estimator 🡥 to get an estimated quote on your Eligible Trade-in Device value. Upon collecting your Eligible Trade-in Device, the Trade Up Vendor will assess it to verify that its condition matches what was declared in the online estimator. If it is the same, you will receive the trade-in value as per the estimated quote.

If there are discrepancies, the estimated quote may change. The Trade Up Vendor will contact you to explain why a different trade-in value has been assigned. Thereafter, you have the choice of accepting the revised quote, or having the device returned to you at no cost provided that the device model declared matches the physical model of the device collected for evaluation. Otherwise, a S$19 surcharge will be applied for administrative and return delivery fees.

Why do I need to enter my personal data when I submit an online evaluation? What do you do with my data?

The Programme is subject to secondhand dealer laws, which regulate the buying of used personal property. Many of these laws require businesses to collect information about the seller and the purchased product, and report it to law enforcement in an effort to reduce crime and recover stolen property. In some instances, to comply with applicable law, the personal information collected may include:

• Full Name
• NRIC/Work Pass No.
• Residential Address
• Contact Number

The Trade Up Vendor also reports certain information about trade-in transactions voluntarily in other instances. Additionally, the Trade Up Vendor may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. The Trade Up Vendor reserves the right to report, and may be required to report, to law enforcement agencies any activities that is believed to be unlawful. The Trade Up Vendor may share certain information when they believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves.

For more information on our privacy practices, please review the PC Dreams Privacy Policy 🡥. For more information on Samsung’s privacy practices, please review the Privacy Policy here.

Is there a fee to collect / return my device?

No, the collection service is complimentary. Should you decline the trade-in after we have collected the device due to a revision in the estimated quote, we will also return the device to you at no charge.

However, in the event that the actual device model we receive differs from what was declared during the online evaluation, we reserve the right to charge a surcharge of S$19 for administrative and return delivery fees.

What items are required for the collection? Do I need to include my device accessories (headset, charger, cables, etc.) for the trade-in?

We will only require your Eligible Trade-in Device (inclusive of battery and attached accessories such as S Pen) as well as your trade-in voucher for customers who have purchased an Eligible Samsung Device from the Samsung Official Store on Lazada 🡥/Shopee 🡥.

Will my device get lost or damaged in transition?

There is a maximum insured amount of S$150 in the unlikely event that your Trade-in Device gets lost in transition. Samsung and the Trade Up Vendor will not be responsible for any exceptional, indirect, incidental or consequential damages resulting from the Programme. To the extent permitted by applicable laws, Samsung, PC Dreams and their affiliates’ entire liability, if any, from any cause whatsoever with respect to this Programme shall not exceed SGD$150.

What happens if I need to reschedule my collection appointment or change my pick-up address?

Should you need to reschedule or change your pick-up address, please notify (call/whatsapp) the Trade Up Vendor at least 24 hours before your appointment at +65-6303-0535.

In the event that the pick-up attempt was unsuccessful, please contact the Trade Up Vendor at +65-6303-0535 to schedule another collection date/time. Do note that, if the 2nd collection attempt is also unsuccessful, the trade-in request will be voided.

Who should I contact if I need any help?

Please call/whatsapp PC Dream’s Customer Support Centre at +65-6303 0535 from Monday – Saturday (Closed on Sunday and Public Holidays) between 1000hrs to 1900hrs or email them at [email protected] for assistance. ​

What is the trade-in value of my device?

You can check if your device is eligible for trade-in and its trade-in value via 117.p.syniva.es/sg/tradeup. Samsung reserves the right to make changes to the list of eligible smartphone or tablet models and their trade-in values on 117.p.syniva.es/sg/tradeup at any time without prior notice. Trade-in values listed are only approximate valuations. The actual value of your Eligible Trade-in Device will depend on the device’s actual condition. To obtain an accurate quote for your Eligible Trade-in Device, please bring the device to a Samsung Experience Store for device diagnostics.

The trade-in value quoted by the Trade Up Vendor is only valid at the point of quotation.

You can also use the online estimator 🡥 to get an estimated quote on your Eligible Trade-in Device value. The actual value of your Eligible Trade-in Device will be determined upon assessment by the Trade Up Vendor. If there are discrepancies in the device condition declared in the online estimator, the estimated quote may change.

How is the value determined for my device?

The trade-in value is determined by the model type and device condition upon physical assessment done by the Trade Up Vendor.

My device is not working or cannot be powered up. Can I trade it in?

All Smartphones and Tablet Trade in models with $0 Trade in Value will be eligible to Samsung Overtrade Promotion via both SES and PC Dreams Trade in online platform.

My device has some defects. Can I trade it in?

If your eligible trade-in device has some defects, you will not be entitled to the full trade-in value of the device.

What are the defects that will affect my trade in value

Click here 🡥 for more information.

This is the list of defects that will affect the trade-in value of your eligible trade-in device and its balance trade-in value.

If your old device has more than one of the above defects, the final trade-in value will be determined by the lowest trade-in value.

Will you accept my device for trade-in if it has gone through any hardware or software modification?

No, we do not accept devices that have gone through any form of modification that differs from the original product, such as rooting or jail-breaking.

How much is my trade-in device worth if there are such defects?

The final trade-in value will be determined by the Trade Up Vendor after physical assessment of your trade-in device.

How do I receive my trade-in payment? How long will it take?

If you purchase an Eligible Samsung Device at any local Samsung Experience Stores and would like to trade-in your current device at the point of purchase, the trade-in value of the Eligible Trade-in device will be instantly offset from your purchase price of the Eligible Samsung Device. If you have already purchased an Eligible Samsung Device and would now like to trade-in your Eligible Trade-in Device in store/online, you will receive the trade-in value of the Eligible Trade-in Device via local bank transfer (14 working days).

Who should I contact if I need any help on the transaction?

Please call/whatsapp PC Dream’s Customer Support Centre at +65-6303 0535 from Monday – Saturday (Closed on Sunday and Public Holidays) between 1000hrs to 1900hrs or email them at [email protected] for assistance. ​

What if I do not have any (local) bank account number?

If you wish to trade-in your Eligible Trade-in Device other than at the point of purchase of an Eligible Samsung Device at the Samsung Experience Stores or online, you will need to obtain a local bank account as PC Dreams can only make payment to you via Bank Transfer to a local bank account.

I received an email saying that my payment was made, but I haven't received it. What do I do?

If you have traded in your Eligible Trade-in Device after purchase of an Eligible Samsung Device, please wait for up to 14 business days for the bank transfer.

In the event that you do not receive payment by the respective timelines set out above, please contact PC Dreams' Customer Support Centre at +65-6303 0535 during the following hours: Monday – Saturday (Closed on Sunday and Public Holidays) 1000hrs to 1900hrs or email to [email protected] assistance.

What do I do if I do not receive any update on my transaction?

Please call/whatsapp PC Dream’s Customer Support Centre at +65-6303 0535 from Monday – Saturday (Closed on Sunday and Public Holidays) between 1000hrs to 1900hrs or email them at [email protected] for assistance.

Does the Trade Up Vendor keep my information safe and secure?

Yes. The Trade Up Vendor is required to keep your personal information safe and secure, and to only collect, use and disclose your personal information in accordance with its Privacy Policy 🡥.

All devices will undergo a data wipe process upon trade-in to ensure that all data stored on the devices are deleted.

In the case of SIM cards and/or microSD cards being left on the collected devices, the Trade Up Vendor will destroy them upon receipt of devices so as to protect any personal data.

What do you do with my device?

All devices collected by the Trade Up Vendor will undergo a data wipe process upon trade-in so as to ensure all data stored on the device is deleted.

If your device cannot be economically repaired, it will be recycled in an environmentally responsible way.

How do I turn off or remove "Find My iPhone", "Find My iPad", "iCloud", "Gmail", "Google account", "Samsung account" or "Find My Mobile"?

​ If you need assistance, please contact Samsung Customer Support Centre at 1800-GALAXYS (4252997) from Monday – Friday (Closed on Saturday, Sunday and Public Holidays), 0900hrs to 1800hrs. ​

​ Alternatively, please refer to the following links: Apple devices 🡥 or Samsung devices

How do I find the IMEI number on my device?

The easiest and quickest way to get your 15 digit IMEI number is by dialling *#06# on your device. Eg: 352003090674381/01 – please omit the "/"and "01".