PRIVACY

Samsung collects your information in a variety of ways and for a variety of purposes.

Information You Provide Directly

Some Services enable you to give us information directly. For example:

• When you create an account or profile with us, engage with us at a trade show or attend our events, we may ask for information such as your name, date of birth, or email address.
• If you order a product or paid service from us, we may ask for your name, address, contact information, and shipping and payment information to process your order.
• To provide responses when you contact Customer Service, we may need information to verify your identity and the product you’re inquiring about.
• When you communicate with our Customer Service staff or others, your communications will be transmitted through our systems.
• If you share your contacts, we’ll collect their phone numbers and other contact information to facilitate file sharing and messaging. You can turn off or restrict these features in Settings on your devices.

Information About Your Use of Services

In addition to the information you provide, we will collect information about your use of our Services through software on your devices and by other means. We will collect:

• Device Information
  Your hardware model, device hardware information, IMEI number and other unique device identifiers, phone number, serial number, sales code, access recording, current software version, MCC (Mobile Country Code), MNC (Mobile Network Code), MAC address, IP address, cookies, pixels, subscription information, operating system versions, and settings of the devices you use to access Services.
• Log Information
  Diagnostic, technical, error, and usage information, such as the time and duration of your use of Services, search query terms when you enter search terms into your device in connection with a particular Samsung Service, and any information stored in cookies that we have set on your devices.
• Location Information
  Your device’s GPS signal or information about nearby Wi-Fi access points and cell towers that may be transmitted to us when you use certain Services and enable the Location function.
• Voice Information
  Recordings of your voice that we make and store on our servers when you enable this function and use voice commands to control a Service, or when you contact our Customer Service team. Note that if we work with a third party service provider that provides speech-to-text conversion services on our behalf, this provider may receive and store certain voice commands in accordance with the contract concluded between us and our trusted third-party service provider.
• Samsung Keyboard Information
  The words that you type when you enable Predictive Text. This feature may be offered in connection with your Samsung account to synchronise the data for use on your other Samsung mobile devices. You can clear the data by going to the Predictive Text settings.
• Viewing Information
  The networks, channels, websites visited, and programs viewed on your devices and the amount of time spent viewing them.
• Other information
  About your use of Services, such as the apps you use, the websites you visit, and how you interact with content offered through a Service.

Other Information We Collect

We may also collect other information about you, your devices, or your use of Services. We may combine this other information with information which you have provided so that we can better understand your needs, interests, and preferences.

Information You Provide Indirectly

In order to enhance our marketing reach, we may receive personal information about you, such as your first name, last name, job title, company phone number, company email, company name and company address, from third party sources (i.e. other companies). Such third parties include:

• Database Vendors
  Samsung will ensure that the Database Vendor that originally collected this information has a valid legal ground to provide us with the information. Samsung will also ensure that the Database Vendor complies with applicable data protection laws in order to provide us your information.
• Publically and Commercially Available Information
  We may collect your personal information from publically and commercially available sources, provided the receipt of such information is in accordance with applicable laws.
• Social Media
  We may also collect your personal information from the social networks you use when you choose to connect with those sites.

You should always check the privacy notice of any such third party source, in particular when you provide a consent to marketing, and to understand their data protection and privacy practices more generally.

Third Party Analytics

Through certain webpages, we may collect personal information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services. We may use third-party analytics services on the Services, such as those of Adobe Audience Manager and Oracle Eloqua. The service providers that administer these analytics services help us to analyse your use of the Services and improve the Services. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate use of the Services, help administer the Services and diagnose technical issues. To learn more about Adobe Audience Manager and Oracle Eloqua , please visit https://www.adobe.com/uk/privacy/policy.html and https://www.oracle.com/legal/privacy/services-privacy-policy.html#1-1

Your Options

You can choose not to provide us with certain types of information, such as information requested as part of registering for a Samsung event. In some cases, this may limit the accuracy of the communication or solution we provide you which relate to your profession. We’ll do our best to explain these limitations when we’re asking for your information so you can make an informed decision.