Samsung Cookie Policy
Updated 2 May 2023
This Cookie Policy describes the different types of cookies that may be used in connection with the website owned or controlled by Samsung Electronics Co., Ltd (Korea), Samsung Electronics UK Limited (together “Samsung Electronics”), and within the Samsung Shop Mobile App. This Policy also describes how you can manage cookies.
It’s important that you check back often for updates to the Policy as we may change it from time to time to reflect changes to our use of cookies. Please check the date at the top of this page to see when this Policy was last revised. Any changes to this Policy will become effective when we make the revised Policy available on our website.
Samsung Electronics has offices across Europe, so we can ensure that your request or query will be handled by the data protection team based in your region. If you have any questions, the easiest way to contact us is through our Privacy Support Page at https://117.p.syniva.es/request-desk.
You can also contact us at:
European Data Protection Officer
Samsung Electronics (UK) Limited
Samsung House, 2000 Hillswood Drive, Chertsey, Surrey KT16 0RS, UK
You may exercise your privacy rights as set out in the Privacy Policy. For more information on privacy, please refer to our privacy policy.
Cookies
Cookies are small files that store information on your computer,
TV, mobile phone, or other device. They enable the entity that put
the cookie on your device to recognise you across different
websites, services, devices, and/or browsing sessions. Cookies
serve many useful purposes.
For example:
• Cookies can remember your sign-in
credentials so you don’t have to enter those credentials each time
you log on to a service.
• Cookies help us and third parties
understand which parts of our Services are the most popular
because they help us to see which pages and features visitors are
accessing and how much time they are spending on the pages. By
studying this kind of information, we are better able to adapt the
services on our website and provide you with a better
experience.
• Cookies help us and third parties
understand which ads you have seen so that we can tailor a more
relevant communication and service to you.
• Cookies help us and third parties provide
you with relevant content and advertising by collecting
information about your use of our Services and other websites and
apps.
When you access the website, you will be asked to accept all
cookies on our Cookies Management Tool, which have been
categorized into ‘types’ outlined in more detail below. This tool
will also allow you to configure your preferences to accept
certain cookies, if you do not want to accept all cookies. You can
also configure your preferences in your browser settings which
will affect the cookies that you will see on our Cookies
Management Tool (for example, you may not be able to see third
party cookies). Each browser is different, so check the “Help”
menu of your browser to learn how to change your cookie
preferences. The operating system of your device may contain
additional controls for cookies.
Please note, however, that some aspects of our website are
designed to work using cookies and that disabling cookies may
affect your ability to use those aspects of our website, or
certain parts of them. For more information on how your
preferences will impact our website functionality, please refer to
our Cookies Management Tool:
Cookie Preferences.
We use the following types of cookies on our website:
Essential Cookies: enable you to receive the services
you request via our website. Without these cookies, services that
you have asked for cannot be provided. For example, essential
cookies enable us to remember the items you place in the shopping
basket so you can order products. These cookies are automatically
enabled and cannot be turned off because they are essential to
enable you to browse our website. Without these cookies our
website and e-store services could not be provided.
We will use these type of cookies for a period of 13 months.
Performance Cookies: enable us to analyse the
performance and design of our website and detect errors. For
example, this type of cookie enables us to recognise that you have
visited our website before and shows which sections of our website
are most popular by allowing us to see which pages visitors access
most frequently and how much time visitors spend on each page. We
use, without limitation, Google Analytics, Adobe, and similar
analytics cookies to achieve this.
For example, the information generated by the cookie about the use
of the website will normally be stored on a Google server in the
United States and your IP address will be shortened by Google
beforehand. In exceptional cases only, your full IP address will
be transmitted to a Google server in the United States and
shortened there. On our behalf, Google will use this information
for the purpose of compiling reports on website activity and
providing other services relating to website activity and internet
usage. The IP address transmitted from your browser as part of
Google Analytics will not be associated with any other data held
by Google.
For more information on other service providers, please contact us
by visiting our Privacy Support Page at https://117.p.syniva.es/request-desk.
This type of cookie is automatically disabled and can be
configured to your particular preferences.
We will use these type of cookies for a period of 13 months.
Functional Cookies: allow us to deliver a better user
experience. For example, this type of cookie ensures that the
information displayed on your next visit to our website will match
up with your user preferences, or your Samsung account from which
you linked to our website, or the fact that you linked to our
website via an email sent to you by Samsung or one of our trusted
third party service providers contacting you on our behalf.
This cookie is automatically disabled and can be configured to
your particular preferences.
We will use these type of cookies for a period of 13 months.
Advertising Cookies: enables us and our carefully
selected partners to personalise our website, deliver
advertisements to you, or contact you directly where you have
separately consented to such communications, in a way which is
relevant to you and which matches your interests by, for example,
using information about products you have browsed or ordered on
our website. For example, and without limitation, we use Google
remarketing tags to allow our retail partners to advertise
products which you have browsed on our website. For further
information about how Google remarketing tags work, please click here.
We may also allow carefully selected third parties to place
cookies or similar technologies onto our site for this purpose.
We may use and combine your cookie data with the information we
collect about you from other sources to provide you with a better
experience for example to provide you with more relevant direct
marketing (with your separate consent).
We may also work with carefully selected business partners to
deliver advertising jointly; this may involve combining cookie
data collected from our website with data collected by our
business partner.
Depending which cookies you enable, we may also use information
collected to understand our customers’ preferences and to
influence future advertising campaigns including how we select who
we direct our marketing to.
We and carefully selected business partners may place cookies when
we show ads for our products or services on third-party websites
and when you click on those ads, so we know which sites our
customers see and click on our ads. We and our business partners
only use these cookies if you give your consent to the operator of
the third-party site, and you can adjust your preferences in
relation to these cookies on those third-party sites.
We will use these type of cookies for a period of 13 months.
Third party cookies: Our website may also display
content from a third party website or service, which may result in
cookies from third parties being stored on your hard drive or
browser. These third parties can be seen and their cookies can be
blocked in our Cookies Management Tool: Cookie Preferences. We do not control the storage and use of these cookies by these
third parties and you should refer to the privacy policies of the
relevant third parties for more information.
This type of cookie is automatically disabled and can be
configured to your particular preferences.
Other Local Storage
We, along with certain third parties, may use other kinds of local storage technologies, such as Local Shared Objects (also referred to as “Flash cookies”) and HTML5 local storage, in connection with our Services. These technologies are similar to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences. However, these technologies may make use of different parts of your device from standard cookies, and so you might not be able to control them using standard browser tools and settings. For information about disabling or deleting information contained in Flash cookies, please click here.
Pixels
Pixels on our website also deliver information about the website usage to Samsung.com & third party tracing servers, but do not store the information on the users' browser like a cookie does. Pixels allow Samsung to ensure the site is running and pages are loading.
Pixels on our website are categorised and managed in the same way as cookies. Performance, functional and advertising pixels are disabled and can be configured to your preferences using the Cookies Management Tool.
An e-mail pixel is a similar technology used by Samsung in communications sent via e-mail. Where you have separately consented to receiving communications which have been carefully selected from our partners to deliver advertisements to you, each communication contains both a cookie and pixel.
Managing cookies and other technologies
If you are based in Europe, you also can adjust your cookie
preferences and withdraw your consent by adjusting the Cookie
Settings through the Cookies Management Tool, which can be found
here: Cookie Preferences.
If you are using the Samsung Shop Mobile App you can withdraw your
consent and modify your choices at any time by clicking on the
"Cookie Preferences" located at the “Account” section of the
Samsung Shop Mobile App.
You can also update your browser settings at any time, if you want
to remove or block cookies from your device (consult your
browser's "help" menu to learn how to remove or block
cookies). Samsung Electronics is not responsible for your browser
settings. You can find good and simple instructions on how to
manage cookies on the different types of web browsers at https://www.allaboutcookies.org/.
Please be aware that rejecting cookies may affect your ability to
perform certain transactions on the website, and our ability to
recognize your browser from one visit to the next.