Frequently asked questions
Overview
How it works
Card Registration
Security
Loyalty
inAPP
Smartwatches
Samsung Pay+ supports all Visa and Mastercard branded cards
Samsung Pay directly supports the following cards to add into the app:
- American Express
- Cornercard UK
- Curve
- Danske Bank
- Engage
- First Direct
- HSBC
- John Lewis Finance
- M&S Bank
- Nationwide Building Society
- PerfectCard
- Prepaid Financial Services
- Santander
- Starling Bank
- The Co-operative Bank
- TransferWise
What is Samsung Pay
Samsung Pay is a secure and simple way to make mobile payments with select Samsung Galaxy phones, and it works almost anywhere you can use a contactless card.
* You can also pay with Samsung Pay within participating websites and apps, where you see Samsung Pay Checkout button.
*Samsung Pay is available with participating payment networks, banks and merchants and is only compatible with selected cards and Samsung devices. A limit of £30 may apply, based on merchant policies
Which products is Samsung Pay available on?
What are Samsung Pay's main features?
Samsung Pay allows you to make payments from your Samsung devices in-store (at virtually any terminal where contactless cards are accepted) within participating websites and in-app within supported apps.
In addition to payment, you can also enjoy the following:
- You can upload your loyalty cards at selected merchants in the UK, accumulate and redeem points*
- You can set up a card as a ‘transport card’ to use on TfL services. This option means you don’t even need to wake your phone or verify with a fingerprint, iris scanner or PIN – simply touch the middle section of your phone against the card reader**
*Subject to store policies
**Compatible with London buses, the Tube, London Trams, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus and most National Rail services in London.
Where can I use Samsung Pay?
How do I get Samsung Pay?
What should I do if I lose my original physical card and then receive a replacement card?
Can I continue to use my physical card if I disable Samsung Pay or delete the digital equivalent on Samsung Pay?
Can I pay values higher than £45?
Yes. Lots of shops, restaurants & bars accept mobile payments over £45.*
*payment limit subject to retailer.
How can I dispute transactions that I don't recognise?
What if I need more help using Samsung Pay?
If you have questions or require assistance getting the most from Samsung Pay on your Galaxy smartphone, please visit Samsung.com/uk or call from the UK: 0330 7267729 Please contact your card issuer for assistance regarding the use of your card with Samsung Pay.
How can I use Samsung Pay at Transport for London?
At Transport for London, you may select a designated transport card for faster payments:
1. Select a default transport
2. Tap on the TfL reader with the screen off (device must be turned on) or Tap on the TfL reader with the screen on while Samsung Pay is not in the foreground
How can I set default transport card?
1. Open the Samsung Pay app and go to ‘Transport card’
2. Turn on 'Use transport card'
3. Select a payment card to set as your default transport card to use at TfL or after registering a new payment card, select 'Make default transport card' to set the card as your default card to use at TfL
Where can I use Samsung Pay at Transport for London?
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