Explore the benefits offered when signing up for a Samsung Account.

Find useful visual instructions on how to sign in to your account, and back out.

Update or reset your Samsung.com account password easily. Follow the quick instructions to gain secure access.

Quickly create an account on Samsung.com with these simple instructions.

If you believe your account has been hacked, please follow our recommended next steps.

No, you can make a purchase as a guest without creating a Samsung.com account, but there are some perks to creating an account with us.

Effortlessly resolve login issues. Follow our simple troubleshooting steps to regain access.

Easily manage your account and personal information by following our step-by-step instructions.

Learn how to secure your account by easily updating your Samsung Account mobile number with these simple steps.

You can pay for your Samsung purchase by using any major credit card, PayPal, Klarna financing, or the Samsung Upgrade Programme (smartphones only).

Get top value for your old device when you trade it in for an instant discount on new Samsung tech across our smartphones, tablets, and smartwatches.

You can get the latest phone at a great price. It is a flexible payment option that enables you to purchase the latest Galaxy phone and then upgrade each year.

If you have been charged for an order multiple times, contact our Customer Services team for prompt investigation and refund. Refunds may take 15 working days to reflect.

To ensure your payment goes through smoothly, try these recommended simple steps.

Your payment is authorised when you place your order, and a confirmation email is sent. The payment may take several business days to reflect, depending on your bank or financial institution.

Yes, the TV Upgrade Programme has been discontinued. Find out why and how this affects you.

Delivery charges vary and will be confirmed at checkout.

Next day delivery is available on most products, as long as the order has been placed by 7pm (or 1pm on Saturday for delivery on Sunday).

Installation services are available across mainland UK, excluding NI, Channel Islands, and Scottish Islands.

Track your order progress in the link provided in the order confirmation or dispatch email, or log in to your account to check your order details.

In the unfortunate event that you do not receive your order, please contact us at Shop Support where we will be able to assist you.

Installation costs vary depending on the appliance and service required. You can select the delivery, recycling and installation options and confirm their cost in checkout.

You cannot request a specific time, but you can request a specific day and cut off time in the checkout.

Enjoy hassle-free appliance removal and recycling. Choose the options you need and check out for the final cost.

If your item arrives damaged, it’s important you let us know as soon as possible.

If a product arrives faulty or damaged, we'll issue a refund. You can then place a new order for a replacement.

We do not uninstall televisions, but we do offer various installation packages. Find out more below.

Yes, but we only offer collections from Samsung KX in Kings Cross, and only for smaller items.

If you were unable to sign for your delivery, arrange redelivery or collect from your local depot.

This is not an option our courier partners offer at this time.

We'll disconnect your old appliance and install your new one. Choose your delivery, recycling, and installation options at checkout.

Installation cannot be scheduled separately from delivery. The same team will handle both services on the same day.

Yes, you will need to select the installation service for each product you order, and confirm their cost at checkout.

Installation is available in select postcode areas. Our team will confirm availability when we call to schedule your installation.

You can notify us that you have changed your mind for online orders within 14 days. You will then have 14 days to return the product to us. Please see the “What can I do if my product is faulty” question instead if your product is faulty.

Find easy-to-follow instructions to return your smaller or larger items from your online order on our dedicated returns page.

Find out more about our flexible cancellation options. Cancel your order before it's dispatched, or return it within 14 days after delivery.

Click below to find out Samsung's Returns Policy, including any refund conditions or collection charges that may apply.

If you believe your product is faulty, please contact us within 30 days of delivery to confirm whether you require a repair, replacement or refund.

If your product arrives damaged, let us know as soon as possible. Visible damage must be reported within 72 hours to discuss your options.

The items you have to return depends on the order contents, and in the case of multiple items, whether any were free gifts or discounted items.

If you have changed your mind about the product, then you will be required to pay the cost of returning the item(s) to us. This does not apply to faulty or damaged items.

Yes. In cases where exceptional circumstances prevented you from returning your product(s) within 14 days, you can still return it.

Please visit the repairs page for more information about the services available and applicable costs.

Smart Switch is the simplest way to transfer all your data to your new Galaxy smartphone.

Get peace of mind with Samsung's comprehensive manufacturer warranty for all products. Find out how to check your coverage and secure support.

Explore the standard services available to you when you shop online at Samsung.com.

Please visit the Galaxy Z Fold Premier Service page for more information.

Samsung products available in the UK can vary. Visit our online shop for the latest selection with new products being introduced all the time, so make sure you check back regularly.

When viewing a product on Samsung.com, compatible items will display on the product page as 'Accessories / Compatible Products'.

To check for compatible devices, you can view the “SPECS” section of the product page on Samsung.com.

Unlock exclusive rewards with Samsung Rewards. Earn points for every purchase on Samsung.com.

To enrol in Samsung Rewards, you must create a Samsung Account and agree to the Samsung Rewards Terms & Conditions.

You can redeem Samsung Rewards points for most products available for purchase on Samsung.com.

Create an account on Samsung.com to view your Samsung Rewards status every step of the way.

Enhance your Samsung Rewards experience by signing in and enrolling before making purchases.

When signed in to your Samsung account, you will automatically earn Rewards points for any purchase made on Samsung.com.

Earn Samsung Rewards Points worth 1% of your purchase at Samsung.com, excluding discounts.

Earn Samsung Rewards Points instantly, but redeem them after 14 days from purchase.

You only earn points on items you pay for in full, which does include monthly finance.

Redeem your Samsung Rewards Points within 24 months or they will expire. Keep track of your balance and redeem them soon.

Redeem Samsung Rewards points to purchase items from Samsung.com. Minimum requirement is 10 points, and the maximum redemption is 99% of your basket value.

Samsung Rewards Points are non-transferable. Earn and redeem your points exclusively on your Samsung account.

Your Samsung Rewards Points are active after 14 days from delivery. If you return your item(s) within the 14-day returns period, your points will be removed from your balance.

Your Samsung Rewards is linked to your Samsung Account. Anyone using your Samsung Account can earn and spend Samsung Rewards points.

If you return part of your order within the 14-day returns window, the Samsung Rewards points associated with the items you return will be removed from your balance.

From 28th April, 2022, Samsung Care+ can be purchased as accidental damage cover or accidental damage and theft cover.

Accidental damage refers to a device failing to function correctly or safely as the result of an incident that has happened by accident.

Samsung Care+ excess varies by device and plan. Explore details to determine your specific excess.

Cracked screens are covered under Samsung Care+, but cosmetic damage like scratches and dents is not.

Seek comprehensive information about Samsung Care+ on our dedicated page.

Enjoy worldwide protection with Samsung Care+. Claims can be made while away, and devices are repaired or replaced upon returning to the UK.

Samsung Care+ replacement devices retain your current coverage period and updates your warranty period.

Protect your eligible Samsung mobile devices with Samsung Care+, available at point of sale, during purchase or on our dedicated website.

Enjoy a cooling-off period of 14 days for Assurant policies and 21 days for Allianz policies. Cancel within this period for a full refund.

Samsung Care+ policies purchased before 28th April 2022 are handled by Allianz Insurance, a leading global insurer.

Samsung Care+ policies purchased from 28th April 2022 onwards are managed by Assurant, a global business services leader.

Cancel your Assurant Samsung Care+ policy online or contact us for assistance.

When you reach your claim limit, your policy will automatically end and no refund will be due.

Return your device and receive a pro-rata refund for your Samsung Care+ policy, if no claims have been made and the return is accepted by the retailer.