What communications will I receive about my order?

For orders being delivered by DPD, we recommend downloading the DPD app from either the Google Play Store or App Store, so you can track your delivery in real time.

DPD may also send you a PIN code by SMS and Email, which you will need to give your delivery driver in order to accept your delivery.

This is more likely on higher value orders, but could apply to any order over £50, so please look out for a PIN code in any communications you receive from DPD.

Delivery PIN codes will also be available in the DPD App, if you have it installed

Delivery notifications upon successful order

Occasion

Communications

When you successfully place an order

Order Confirmation email

When your order is picked and packed, ready for delivery

Delivery Estimate SMS

As soon as the order leaves our warehouse

Dispatch Confirmation SMS and Email

When the Driver is in your area and your delivery is within the hour

1-hour delivery time slot confirmation

Once the delivery has been successful

Delivery Confirmation SMS

On confirmation by our warehouse

Order Complete Email with a VAT Invoice attached

If the Order is Click and Collect

click and collect

Occasion

Communications

As soon as the order arrives at our store

  • SMS and Email asking you to collect from Samsung KX
  • you have a 7-day window to collect your item

If for any reason the delivery was not successful

unsuccessful delivery

Occasion

Communications

In an event, where our driver missed you

Failed Delivery Attempt SMS

If there is a delay for any reason

Delivery Delay Notification Email

Other Notification also include

others

Occasion

Communications

If you cancel your order or it is cancelled by us

Order Cancellation confirmation email 

If you receive a refund

Refund Successful email

If the item you ordered is very heavy (of 135kg or more), or if your delivery address is outside of our standard delivery area

SMS and Email from our courier partner AIT Home Delivery asking you to book your delivery slot

Please note – if you purchase products through a 3rd party (e.g. buying a phone and network tariff through Mobile shop/A1 Comms Ltd.), you will only receive an order dispatched email and an order completed email from us. All other communications and proof of purchase will come from the 3rd party.

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