How do I return my product if I have changed my mind?
Smaller items
e.g. Phones, Tablets, Watches, TVs and Monitors 43” or under, Microwaves, Vacuums and Soundbars etc.
We can provide you with a returns label for you to affix to the package and you can take the package to your nearest DPD drop-off point (“Drop-off Return”). The cost of the Drop-off Return will be passed onto you at the following rate (“Drop-off Return Costs”):
|
Product |
Drop-off Return Costs |
|---|---|
|
Smaller items (e.g. Phones, Tablets, Watches, TVs and Monitors 43” or under, Microwaves, Vacuums and Soundbars etc.) |
£5.99 |
1. Contact us to obtain a return label
2. Package the device carefully and include any accessories or bundled promotional items you received with your order (whether free or discounted)
3. Seal the package and affix the returns label
4. Take the package to your nearest DPD drop-off point
Please note: You must return goods without undue delay and in any event within 14 days of requesting a return. If you send us your item(s) after 14 days has passed, we reserve the right to refuse your return.
Larger items (Large Displays and Home Appliances)
e.g. TVs & Monitors over 43”, Fridges and Freezers, Dishwashers, Ovens and Hobs, Washing Machines, Tumble Dryers etc.
Larger items need to be collected, you can to arrange a collection via our courier. You will need your order ID and delivery details to hand. We will arrange for our courier to come and collect the larger item from you and pass the collection charge onto you at the following rate (“Collection Costs”):
Collection costs by location
|
Address in UK (Excluding Northern Ireland and Isle of Man) |
Address in Northern Ireland or Isle of Man |
|---|---|
|
£50 |
£100 |
Please note, collection will only be available from the original delivery address.
If you paid for your product(s) using a debit/credit card, PayPal, PayPal Credit, or Klarna finance, the Collection Costs or Drop-off Return Costs (as applicable) will be deducted from your refund automatically. If you paid using Samsung Finance, we will send you a link to make payment of the Collection Costs or Drop-off Returns Costs (as applicable).
Please securely package your item in the original packaging, along with any bundled or promotional items you received with your order (whether free or discounted).
Once we have received your returned order, we will process a refund or exchange as set out in the Terms and Conditions of Sale. We will email confirmation that your return has been received, and again, when it has been processed.
All returns can take up to 14 days to process. If you have not received confirmation of your return after 14 days, please A Customer Support agent will be in touch, if we require any further information to process your return.
If you choose to send the product(s) back to us via another method, you are able to do this but you must ensure that the product(s) are sent back securely and safely, and with suitable insurance cover. You will be responsible for any damage caused to the product(s) in transit and we may reduce the full amount of your refund to reflect the reduction in the value of the product(s) caused by the damage.
Please note:
- Refunds can only be made to the original payment method
- A full refund will not be provided (and a reduced amount refunded instead) if:
a) you have handled the product more than if you were reviewing it in a retail store before purchase (e.g. you have used it more than is necessary to establish its nature, characteristics and functioning). Including if you have installed the product(s), connected the product(s) to services such as water or gas, or inputted any data, or installed software. We will make a minimum of 20% deduction from your refund for the reduction in value of the product(s). This reflects the minimum reduction in the value of the product caused by this handling;
b) the product(s) are not returned in an as new condition with all original packaging, accessories, and any free of charge products supplied with the product(s). We will reduce the refund amount to reflect the value of any accessories or free of charge products not returned; and
c) the products(s) are returned damaged.
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