The items you have to return depends on whether you ordered a single item or multiple items, and in the case of multiple items, whether any were free gifts or discounted items as part of a bundle deal.

Single item orders
If you ordered a single item and received nothing else, then simply return that item in its box, including any accessories and documentation contained within.

Phone contracts
If you ordered a phone with an inclusive network contract and SIM card, all items must be returned to us within 14 days. For more information, please visit the Phone Contracts page.

Free gifts
If you ordered an item that came with a free gift(s), then it must be returned along with the original item(s) you ordered. Charges may apply if you fail to return any free gifts you received with your purchase.

Cashback offers
If you are returning an item(s) and received cashback on your order, please note that the full amount of cashback will be retrieved from your chosen payment method, once your return has been processed.

Bundle deals
All items purchased as part of a bundle deal that benefitted from a discount to either the original item, the additional item(s) or both, must be returned along with the original item. Charges may apply if you fail to return any items that formed part of the bundle deal. If you still wish to purchase any of the individual items in your order, you must place a new order for the item you want.

Multiple full price items
If you ordered multiple items that weren’t part of a bundle deal or you paid full price for each item, you do not need to return anything other than the items you indicated are to be returned, along with any in-box accessories and documentation.