If you are having difficulty using any of our products, you can use our troubleshooting tool or helpful support guides to find the appropriate solution yourself.

You can also search the Samsung Community for answers, or post a question yourself.

If you believe your product is faulty, then please contact us within 30 days of delivery to confirm whether you require a repair, replacement or refund.

After 30 days, please contact us to discuss your options.

Please see If your product is damaged on delivery for instructions on what you must do if your product(s) arrives damaged.