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I am having trouble logging in, what do I do?
If you are having trouble logging into your account, please check 'Caps Lock' is not enabled – all passwords are case sensitive.
If that doesn’t work, select ‘Forgot password?’ and follow the step-by-step instructions to reset your password.
If you are struggling with access to your registered phone number, please take a look at our article on How to change your Samsung Account mobile number using two-step phone verification.