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I am having trouble logging in, what do I do?

Quick action

Quick action

Forgotten your ID or password?

If you are having trouble logging into your account, please check 'Caps Lock' is not enabled – all passwords are case sensitive.

If that doesn’t work, select ‘Forgot password?’ and follow the step-by-step instructions to reset your password.

If you are struggling with access to your registered phone number, please take a look at our article on How to change your Samsung Account mobile number using two-step phone verification.

Still need help? We’ve got you

Still need help? We’ve got you

We’re still here to help get you the answers you need, whether that’s how to track the delivery of your product, troubleshooting or just some useful tips. And, if that’s not what you need, you can find other ways to talk to us too.