In the event your device needs to be replaced all replacement devices come with:

• The remaining period of cover on your Samsung Care+ from the original insured device; and
• The remaining period of your Samsung two-year limited warranty from the original insured device or with a 90-day limited warranty (whichever is longer).

We'll try to replace your device with one of the same colour but can’t guarantee this will always be possible. We also can’t guarantee to replace any limited or special edition device. If we can’t provide you with a replacement of the same make and model, we will give you a choice of devices with a similar specification. Any replacement device may come from fully refurbished stock (not brand new). Before we send any device to settle a claim, we carry out a comprehensive checking process to make sure they are in full working order.

Where we send you a replacement or repaired item, this will only be sent to a UK address. In the event we are unable to repair or provide a replacement we will contact you to discuss a different way to pay your claim.