I’ve made a purchase, why can’t I see my Rewards Points in my account?

You must be logged in to your Samsung Account and have enrolled to Samsung Rewards when you made your purchase. If you were logged into your Samsung Account but not enrolled, you will have 14 days after the purchase date to retrospectively join Rewards. If you checked out as a Guest you will not be entitled to earn Rewards points on your order. Any earned Rewards Points will show up in your Samsung Account 14 days after delivery of your product(s).

Is this content helpful?

Thank you. Glad we were able to help. Your feedback helps us provide better support.

All FAQs