Devices connected to my SmartThings hub appear offline
The settings of your Wi-Fi access point (AP) may have changed:
Disconnect the power from your devices, then reconnect and check status on your SmartThings hub.
If your Wi-Fi AP is configured to support 5Ghz frequency band only, try changing the Wi-Fi AP settings to include support for 2.4Ghz frequency band.
The Wi-Fi AP name may be hidden.
Move the SmartThings Home Hub closer to your Wi-Fi AP.
Update the Wi-Fi settings on the SmartThings Home Hub.
- Run SmartThings app > Select SmartThings Home Hub.
- Tap More icon (+) in top right corner > Settings > Wi-Fi > Update Wi-Fi settings.
Step 1. Tap ¨SmartThings Home Hub¨.
Step 2. Tap More (+) and then tap ¨Settings¨.
Step 3. Tap “Wi-Fi”.
Step 4. Tap ¨Update Wi-Fi information¨.
Step 5. Tap ¨Done¨ when the information has been updated.
If after following these steps, you are still experiencing connection problems with your devices:
- Reset your SmartThings Home Hub.
- Delete and Re-register the Home Hub device from the SmartThings app.
- Reconnect.
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