Samsung apps stop working

If you have recently experienced issues with a Samsung app, whether the app is not responding properly, freezes, fails to connect to the server or if the app will not download contents, please do not be concerned. Samsung is aware of the issue and has taken steps to resolve the problem.

Depending on your device the issue may present itself in a variety of different ways:

You may experience a connection error between the app and the wearable device. 

The screen page fails to move to the next page from the initial screen. You may be presented with a network error message.

The app shows a continuous loading message on the initial screen when opening the app is attempted.

The app shows a continuous loading message on the initial screen when opening the app is attempted.

All these symptoms are part of one issue which has been diagnosed as a server system error. We have taken emergency action to ensure the issue is resolved and we would like to apologise if this has caused you any inconvenience. Please be assured that the problem has been resolved and you can continue to use your devices and apps as usual.

If the issue does persist, try to reopen the app or refresh the page.

If you experience any other issues with your device apps read our FAQ on how to troubleshoot an app. You can also use our online product trouble-shooter to help solve any issues you’re experiencing with your product.