Email the CEO is only available for customers based in the UK or Ireland. If you are located outside of the UK, please visit the Samsung International Hub and select your country from the list to get in touch.

If you have already been in touch with Samsung through a different contact channel and feel that you require further support, please complete the below link with your existing Service Order Reference (2xxxxxxxxx) or Samsung Shop Reference (UKxxxxxx-xxxxxxxx). Cases are assigned to a Samsung Expert who will be in touch within 24 hours to acknowledge receipt and discuss a resolution with you.

While the CEO is not able to respond personally to every email, comments are always taken seriously and are shared with the relevant teams at Samsung.