What do the codes on my washing machine mean?

If your washing machine is experiencing problems, it may show a code on the display. Each code indicates a different issue with your appliance and can often be fixed without calling an engineer. Use the tables below to identify the cause of your code and any possible solutions.

If you see a check code that isn't listed then try consulting your user manual. If you have tried all possible solutions and the problem persists, please contact your nearest Samsung Service Centre or book a repair from an engineer.

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Please note: Do not get confused between number and letter codes. The 5 and the S symbol can appear similar as can the 3 and E. Double check your codes if you can not find them. 

Code starts with a number

 

Numbers

0

The drum clean reminder is left on
  • This is not a fault. This is part of a reminder to run a cleaning cycle. The machine operates normally without running the DRUM CLEAN cycle, but it is recommended to run the cycle regularly for hygiene purposes.

1C. 1E

Water level sensor issue
  • Switch off the appliance at the mains then wait 1 minute.
  • Switch the appliance back on again and start a new programme.

3C, 3E, 3E1, 3E2, 3E3, 3E4

Motor issue
  • Switch off the appliance at the mains then wait 1 minute.
  • Switch the appliance back on again and start a new programme.

3CP

Electronic control issue
  • Restart the cycle.

4C, 4E

Water supply issue
  • Make sure that the water tap is opened fully and water is flowing.
  • Check that the water pressure is sufficient (min: 0.5 bar, max: 8 bar). Water flow from the tap should release at least 4 litres / minute.
  • Check and clean the mesh filter.
  • Check that the water supply hose is not clogged or kinked.
  • Check that the drain hose is secured at the right height. For further assistance, watch our video: How to resolve a 4E or 4C code.

4C2, 4E1, 4E2, 4Ed

Water temperature issue
  • Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

5C, 5E

Water drainage issue
  • Use the emergency hose to drain excess water from the drum.
  • Clean the drain pump filter.
  • Check the drain hose and waste connection for any kinks and blockages.
  • Make sure the drain hose isn't clogged and that it is straightened all the way to the drain system. The outlet drain hose should be installed at a height of at least 60cm.
  • For further assistance, watch our video: How to resolve 4E or 5E codes

6E

Water heater not functioning

8C

MEMS sensor issue
  • Turn the appliance off and restart the cycle.

8E

Current error
  • Switch off the appliance at the mains then wait 1 minute. Switch the appliance back on again and start a new programme.

9C1, 9C2

Low voltage
  • Check if power is supplied properly.
  • Check if the power code is plugged in.

9E1, 9E2, 9H1

Power error
  • Switch off the appliance at the mains and wait 1 minute before switching it back on again.
  • If this doesn't fix the issue, make sure that the socket the appliance is plugged into is working.
  • If there is still no power, you may need to replace the fuse in the washing machine plug. For assistance contact Samsung support.

11E

Low water level detected
  • Check that the level of the drain hose is not lower than the base of the washing machine.
  • Make sure the end of the drain hose is placed on the floor and that it is not clogged.
  • Check for a water leak.
  • If there is no sign of any water, switch off the power for  1 minute. Reconnect it, then try again.

12E

Button issues
  • Check to see if any of the buttons are sticking.
  • Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth.

13E

Signal communication issue
  • Wait for a few minutes, the machine may automatically return to normal operation.
  • If it doesn't, turn the machine off and restart the cycle.

14E

Button issues
  • Check to see if any of the buttons are sticking.
  • Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth.

Code starts with a letter

 

Letters

AC6, AC, AE

Signal communication error
  • Wait for a few minutes, the machine may automatically return to normal operation. If it doesn't, turn the machine off and restart the cycle.

AE6

Inverter communication issue
  • Check the inverter PCB and wire harness. 
  • Depending on the state, the machine may automatically return to normal operation. Turn the machine off, and restart the cycle.

bE1, bE2, bE3

Button issues
  • Check to see if any of the buttons are sticking.
  • Disconnect the appliance from the mains and clean the buttons with a lightly with a dampened cloth. 

Cb

Calibration mode
  • Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

CE

Water temperature issue
  • This is not a fault.
  • Press Start/Pause to run the Calibration cycle and wait for 0 when it is complete

dC, DC, DC1, dE, dE1

Door issues

DC3

Add door lock issue

DDC, ddC

The Add Door was opened without pressing start/pause

dE2

On / Off switch error
  • Disconnect the appliance from the mains, wait for 5 minutes and then try again.

E1

Water supply issue
  • Make sure that the water tap is opened fully and water is flowing.
  • Check that the water pressure is sufficient (min: 0.5 bar, max: 8 bar). Water flow from the tap should release at least 4 litres / minute.
  • Check and clean the mesh filter.
  • Check that the water supply hose is not clogged or kinked.
  • Check that the drain hose is secured at the right height.
  • For further assistance, watch our video: How to resolve a 4E or 4C code.

E2

Water drainage issue
  • Use the emergency hose to drain excess water from the drum.
  • Clean the drain pump filter.
  • Check the drain hose and waste connection for any kinks and blockages.
  • Make sure the drain hose isn't clogged and that it is straightened all the way to the drain system. The outlet drain hose should be installed at a height of at least 60cm.
  • For further assistance, watch our video: How to resolve 4E or 5E codes.

E3

Overflow error
  • Too much washing powder/liquid may have been added.
  • Switch off the power to the appliance, then wait 1 minute.
  • Switch the power supply back on. The drain pump should drain the washing machine.

E4

The load in the drum is unbalanced
  • This is not a fault. The appliance has detected an unbalanced load and has stopped the spin for safety reasons.
  • Make sure the appliance is on a flat, stable surface.
  • Redistribute washing by adding or removing items to create a more balanced load.
  • Single large/heavy items such as bath mats and large towels are unlikely to spin on their own. Please add 2/3 additional towels and put on another spin cycle.

E5, E6

Water heater not functioning

E7

Water level sensor issue
  • Switch off the appliance at the mains then wait 1 minute.
  • Switch the appliance back on again and start a new programme.

E8

Water temperature issue
  • Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

E9

Low water level detected
  • Check that the level of the drain hose is not lower than the base of the washing machine.
  • Make sure the end of the drain hose is placed on the floor and that it is not clogged.
  • Check for a water leak.
  • If there is no sign of any water, switch off the power for 1 minute. Reconnect it, then try again.

EA, EB

Motor issue
  • Switch off the appliance at the mains then wait 1 minute.
  • Switch the appliance back on again and start a new programme.

EC

Temperature sensor issue
  • Switch the appliance off at the mains then wait 1 minute. Switch the appliance back on again and start a new programme.

FE

Fan issue

H1, HC, HE

Water temperature issue

Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

HE1

Water heater not functioning

HE2

Dryer heater not functioning
  • The dryer section has shut down for safety reasons as the appliance detected that the temperature was getting too hot.

HE3

Steam function not operating normally

HOT

Appliance is too hot
  • This is not a fault. This code means the appliance is too hot. The appliance fan will continue to run until the appliance has cooled down enough for the washing to be removed (55°C). Once it has cooled, the door will unlock.

LC, LC1, LE, LE1

Low water level detected
  • Check that the level of the drain hose is not lower than the base of the washing machine.
  • Check for a water leak.
  • If there is no sign of any water, switch off the power, reconnect and try again.

OC, OE, OF

Overflow error
  • Too much washing powder/liquid may have been added.
  • Switch off the power to the appliance, wait 1 minute then switch the power supply back on. The drain pump should drain the washing machine.

PC, PC1, PE, PE1

Clutch position detection issue
  • PC, PE - Clutch position not detected.
  • PC1, PE1  - Clutch detected, clutch hall signal malfunction.
  • Please contact the Samsung Service Centre.

Plo

Power error
  • Switch off the appliance at the mains and wait 1 minute before switching it back on again.
  • If this doesn't fix the issue, make sure that the socket the appliance is plugged into is working.
  • If there is still no power, you may need to replace the fuse in the washing machine plug.

Sud

Too much foam is detected
  • The appliance will usually fix this on its own, however if it doesn't you will need to run either an Eco drum clean cycle or a 90°C cotton cycle with no detergent or washing load.
  • If the code remains, check the drain pump filter and clean the water supply hose mesh filter, then run a spin cycle to drain the water from the appliance. If there is an accumulation of powder detergent, repeat the "Eco Drum Clean" cycle.

t1, t2, tSt

The appliance is in test mode
  • Switch off the appliance at the mains then wait 1 minute.
  • Switch the appliance on again and start a new programme.

tE, tE1, tE2, tE3, tC1, tC2, tC3

Temperature sensor error
  • Switch the appliance off at the mains then wait 1 minute.
  • Switch the appliance back on again and start a new programme.

Ub, UE, Ur

The load in the drum is unbalanced
  • This is not a fault. The appliance has detected an unbalanced load and has stopped the spin for safety reasons.
  • Make sure the appliance is on a flat, stable surface.
  • Redistribute washing by adding or removing items to create a more balanced load.
  • Single large/heavy items such as bath mats and large towels are unlikely to spin on their own. Add 2/3 additional towels and put on another spin cycle.
  • For further assistance, watch our video: My washing machine is showing a UE code during a spin cycle.

UC

Fluctuation in the supply voltage
  • Check the power cord is plugged in properly. Switch off the appliance at the mains then wait 1 minute.
  • Check to make sure the washing machine is not connected to any other apparatus or to an extension cable.
  • Switch the appliance back on again and start a new programme.

If you are after solutions for incorrect language on your washing machine read our FAQ on how to change the language on your laundry U washing machine to set your washing machine to the correct language. 

 

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