What do the codes on my washing machine mean?

The drum clean reminder is left on

• This is not a fault. This is part of a reminder to run a cleaning cycle. The machine operates normally without running the DRUM CLEAN cycle, but it is recommended to run the cycle regularly for hygiene purposes.

Water level sensor issue

• Switch off the appliance at the mains then wait 1 minute.
• Switch the appliance back on again and start a new programme.

Motor issue

• Switch off the appliance at the mains then wait 1 minute.
• Switch the appliance back on again and start a new programme.

Electronic control issue

• Restart the cycle.

Water supply issue

• Make sure that the water tap is opened fully and water is flowing.
  
• Check that the water pressure is sufficient (min: 0.5 bar, max: 8 bar). Water flow from the tap should release at least 4 litres / minute.
• Check and clean the mesh filter.
• Check that the water supply hose is not clogged or kinked.
• Check that the drain hose is secured at the right height. For further assistance, watch our video: How to resolve a 4E or 4C code.

Water temperature issue

• Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

Water drainage issue

• Use the emergency hose to drain excess water from the drum.
• Clean the drain pump filter.
• Check the drain hose and waste connection for any kinks and blockages.
• Make sure the drain hose isn't clogged and that it is straightened all the way to the drain system. The outlet drain hose should be installed at a height of at least 60cm.
• For further assistance, watch our video: How to resolve 4E or 5E codes

Water heater not functioning

• Please contact the Samsung Service Centre.

MEMS sensor issue

• Turn the appliance off and restart the cycle.

Current error

• Switch off the appliance at the mains then wait 1 minute. Switch the appliance back on again and start a new programme.

Low voltage

• Check if power is supplied properly.
• Check if the power code is plugged in.

Power error

• Switch off the appliance at the mains and wait 1 minute before switching it back on again.
• If this doesn't fix the issue, make sure that the socket the appliance is plugged into is working.
• If there is still no power, you may need to replace the fuse in the washing machine plug. For assistance contact Samsung support.

Low water level detected

• Check that the level of the drain hose is not lower than the base of the washing machine.
• Make sure the end of the drain hose is placed on the floor and that it is not clogged.
• Check for a water leak.
• If there is no sign of any water, switch off the power for  1 minute. Reconnect it, then try again.

Button issues

• Check to see if any of the buttons are sticking.
• Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth.

Signal communication issue

• Wait for a few minutes, the machine may automatically return to normal operation.
• If it doesn't, turn the machine off and restart the cycle.

Button issues

• Check to see if any of the buttons are sticking.
• Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth.

Signal communication error

• Wait for a few minutes, the machine may automatically return to normal operation. If it doesn't, turn the machine off and restart the cycle.

Inverter communication issue

• Check the inverter PCB and wire harness. 
• Depending on the state, the machine may automatically return to normal operation. Turn the machine off, and restart the cycle.

Button issues

• Check to see if any of the buttons are sticking.
• Disconnect the appliance from the mains and clean the buttons with a lightly with a dampened cloth. 

Calibration mode

• Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

Water temperature issue

• This is not a fault.
• Press Start/Pause to run the Calibration cycle and wait for 0 when it is complete

Door issues

• Check that the door is fully closed and that nothing is trapped in the door.
• Check your appliance manual for optimum loading.
• For issues with child lock read our FAQ on how to turn child lock off on your washing machine.

Add door lock issue

• Turn the machine off, and restart the cycle.
• For issues with child lock read our FAQ on how to turn child lock off on your washing machine.

The Add Door was opened without pressing start/pause

• Press the Add Door closed then press start/pause to try again.
• For issues with child lock read our FAQ on how to turn child lock off on your washing machine.

On / Off switch error

• Disconnect the appliance from the mains, wait for 5 minutes and then try again.

Water supply issue

• Make sure that the water tap is opened fully and water is flowing.
• Check that the water pressure is sufficient (min: 0.5 bar, max: 8 bar). Water flow from the tap should release at least 4 litres / minute.
• Check and clean the mesh filter.
• Check that the water supply hose is not clogged or kinked.
• Check that the drain hose is secured at the right height.
• For further assistance, watch our video: How to resolve a 4E or 4C code.

Water drainage issue

• Use the emergency hose to drain excess water from the drum.
• Clean the drain pump filter.
• Check the drain hose and waste connection for any kinks and blockages.
• Make sure the drain hose isn't clogged and that it is straightened all the way to the drain system. The outlet drain hose should be installed at a height of at least 60cm.
• For further assistance, watch our video: How to resolve 4E or 5E codes.

Overflow error

• Too much washing powder/liquid may have been added.
• Switch off the power to the appliance, then wait 1 minute.
• Switch the power supply back on. The drain pump should drain the washing machine.

The load in the drum is unbalanced

• This is not a fault. The appliance has detected an unbalanced load and has stopped the spin for safety reasons.
• Make sure the appliance is on a flat, stable surface.
• Redistribute washing by adding or removing items to create a more balanced load.
• Single large/heavy items such as bath mats and large towels are unlikely to spin on their own. Please add 2/3 additional towels and put on another spin cycle.

Water heater not functioning

• Please contact the Samsung Service Centre.

Water level sensor issue

• Switch off the appliance at the mains then wait 1 minute.
• Switch the appliance back on again and start a new programme.

Water temperature issue

• Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

Low water level detected

• Check that the level of the drain hose is not lower than the base of the washing machine.
• Make sure the end of the drain hose is placed on the floor and that it is not clogged.
• Check for a water leak.
• If there is no sign of any water, switch off the power for 1 minute. Reconnect it, then try again.

Motor issue

• Switch off the appliance at the mains then wait 1 minute.
• Switch the appliance back on again and start a new programme.

Temperature sensor issue

• Switch the appliance off at the mains then wait 1 minute. Switch the appliance back on again and start a new programme.

Fan issue

• Please contact the Samsung Service Centre.

Water temperature issue

Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.

Water heater not functioning

• Please contact the Samsung Service Centre.

Dryer heater not functioning

• The dryer section has shut down for safety reasons as the appliance detected that the temperature was getting too hot.

Steam function not operating normally

• Please contact the Samsung Service Centre.

Appliance is too hot

• This is not a fault. This code means the appliance is too hot. The appliance fan will continue to run until the appliance has cooled down enough for the washing to be removed (55°C). Once it has cooled, the door will unlock.

Low water level detected

• Check that the level of the drain hose is not lower than the base of the washing machine.
• Check for a water leak.
• If there is no sign of any water, switch off the power, reconnect and try again.

Overflow error

• Too much washing powder/liquid may have been added.
• Switch off the power to the appliance, wait 1 minute then switch the power supply back on. The drain pump should drain the washing machine.

Clutch position detection issue

• PC, PE - Clutch position not detected.
• PC1, PE1  - Clutch detected, clutch hall signal malfunction.
• Please contact the Samsung Service Centre.

Power error

• Switch off the appliance at the mains and wait 1 minute before switching it back on again.
• If this doesn't fix the issue, make sure that the socket the appliance is plugged into is working.
• If there is still no power, you may need to replace the fuse in the washing machine plug.

Too much foam is detected

• The appliance will usually fix this on its own, however if it doesn't you will need to run either an Eco drum clean cycle or a 90°C cotton cycle with no detergent or washing load.
• If the code remains, check the drain pump filter and clean the water supply hose mesh filter, then run a spin cycle to drain the water from the appliance. If there is an accumulation of powder detergent, repeat the "Eco Drum Clean" cycle.

The appliance is in test mode

• Switch off the appliance at the mains then wait 1 minute.
• Switch the appliance on again and start a new programme.

Temperature sensor error

• Switch the appliance off at the mains then wait 1 minute.
• Switch the appliance back on again and start a new programme.

The load in the drum is unbalanced

• This is not a fault. The appliance has detected an unbalanced load and has stopped the spin for safety reasons.
• Make sure the appliance is on a flat, stable surface.
• Redistribute washing by adding or removing items to create a more balanced load.
• Single large/heavy items such as bath mats and large towels are unlikely to spin on their own. Add 2/3 additional towels and put on another spin cycle.
• For further assistance, watch our video: My washing machine is showing a UE code during a spin cycle.

Fluctuation in the supply voltage

• Check the power cord is plugged in properly. Switch off the appliance at the mains then wait 1 minute.
• Check to make sure the washing machine is not connected to any other apparatus or to an extension cable.
• Switch the appliance back on again and start a new programme.