Gas Hobs Safety Notice

If you smell gas or you are concerned that your product poses a risk, you should immediately follow the steps on this link before taking any further action: https://www.gassaferegister.co.uk/gas-emergency/what-to-do-in-a-gas-emergency/.
If you cannot access the link, you should contact the National Gas Emergency Helpline for their area 0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland.

All Samsung gas hobs manufactured between October 2019 and January 2023 are included in the modification programme. An inspection is required to check if the affected elbow connector was used to connect the product to the external gas supply and, if so, for it to be replaced.

The model numbers of the gas hobs are:

• NA75J3030AS
• NA64H3000AK
• NA64H3010AS
• NA64H3110AS
• NA64H3030AS

This information can be seen on a label on the underside of the device.

The model number is stated under the Samsung logo at the top of the label.

The date the product was manufactured can be determined by the serial number. The serial number is made up of 15 characters and is shown on the label next to the model number and also above the barcode. The 8th and 9th characters of the serial number show the year and month the product was manufactured as follows:

If you cannot access the label on the underside of the device, please check any documentation or packaging you have for the gas hob to see if they show the model code and serial number.

If you own one of the affected gas hobs, please use the registration website to provide your details (https://gashobsrepair.mktpoint.com) or call the dedicated phone number on 0800 046 5458.

You will need to provide the model number and serial number of the gas hob, your contact details, and details about the location and installation of the gas hob.

If you cannot find the model number or serial number, please call the dedicated phone number on 0800 046 5458 or register on the https://gashobsrepair.mktpoint.com website and you will receive help.

No, a proof of purchase or receipt is not required.

After you provide your details, you will be invited to book an appointment for a free of charge engineer visit to inspect and, where necessary, replace an affected elbow connector used during your installation. This visit will be arranged as soon as possible.

There are two steps involved:

1.    Inspection – the model and serial numbers will be checked, and the existing gas elbow connector checked to see if it is an affected part. If the elbow currently installed is out of scope and does not require the modification, the visit will end at this point.

2.    Modification – the engineer will replace the gas elbow connector. The engineer will then recommission the gas hob in accordance with Gas Safe regulations and manufacturer instructions.

The part which presents a risk is a gas elbow connector which is used to connect the gas hob to the external gas supply – the other parts of the product are not impacted by this issue. If an affected gas elbow connector is installed then the connector will be replaced. As any potential issue is limited to the elbow connector used to connect your product to the external gas supply, there is no requirement to replace the entire product.

Either a tenant or a landlord can book an inspection and modification. The landlord’s permission should be obtained by the tenant in advance of any modification taking place.

Yes, an inspection will be needed no matter how the product is connected to a gas supply.

For several reasons, gas hobs used with LPG present a higher risk. If your gas hob is installed in a caravan, leisure home, motorhome or boat, you should disconnect the LPG cylinder and get in touch immediately using the details on the safety notice above.