How do I use the call functions on my device?
Your smartphone has a variety of call options, allowing you to block or unblock numbers, set up call forwarding, detect spam or put calls on hold, amongst other options.
If you are unable to make or receive any calls, check first that your SIM card is correctly inserted and has been activated with your network ('not registered on network error'), and that you have mobile coverage in your area.
Please note: Not all the options below will be available on older devices. Screenshots and steps may vary depending on your device.
To call a contact in your phone book, you will need to:
Please note: if your contact has more than one telephone number you can tap the green arrow icon next to the contact’s number to choose the preferred number to call.
To dial a number (of someone who is not a contact), you will need to:
To end a call, you will need to press the end call icon.
On some devices, the end call icon can be changed to the side key. To do this, you will need to:
When your device is ringing, press or swipe the red end call button (decline) from right to left to reject a call. This will send the person calling through to your answer phone.
You can block unknown numbers in your Phone settings by adding them to your auto-reject list.
Please note: While most people choose to block unknown or withheld numbers in order to reduce nuisance calls, you may also block genuine callers who have withheld their number for legitimate reasons if you block unknown numbers.
Please note: if you do not have this option on your screen, you will need to tap More options (three vertical dots) > Hold. To resume the call, tap Resume call.
Call waiting allows you to receive incoming call alerts while you are on a call.
You can use your device to automatically forward incoming calls in certain circumstances.
Follow the below steps to set up call forwarding:
When you are on an active call, you can adjust the call volume with the dedicated Volume keys on the side of the device.
Please note: depending on your device your volume keys may be found on either the left or right hand side.
You can decide to hide your caller identification when calling somebody. This will ensure that the person receiving your call won’t be able to see your phone number and name.
Some network carriers and countries do not allow you to hide your number. If you have followed all the below steps and your number is still showing, you should check with your mobile network if they allow this feature.
Please note: when sending text messages your caller identification will not be hidden. Please also be aware that many smartphones have the functionality to block unknown numbers. If the person you are calling has enabled 'block unknown numbers' on their phone, you will not be able to call them.
You call log shows all the incoming, outgoing and missed calls on your Galaxy device. If you accidentally delete your call history, you can restore it using Samsung Cloud.
Please note:
- If you have not backed up your data before you will be prompted to do this before you can restore.
- If you have uninstalled any apps since the last time you backed up your account, you will be prompted to choose whether to reinstall those apps or not.
To clear the call log, you will need to:
To set up automatic answering on your device, you will need to:
This service helps to identify spam and scam callers. It uses Hiya to show you the names and profile pictures of callers and message senders who aren't in your contacts.
You won't be able to receive calls from people if they're on your auto-reject list, or your phone has been set to reject unknown numbers and they have hidden their number.
To remove the number from your auto-reject list, tap the minus symbol or the checkbox next to the number to remove the tick. Depending on your device, you may need to tap the bin icon first.
If you aren't able to call a contact that you have recently transferred from another device, check the phone number. Some contacts may have been stored on the old device with both the area code '+44' and the '0' in the phone number e.g. +44 (0) 7777777777. If so, the number may start with '+440' after being transferred, making the contact number invalid:
Update the contact number so that instead of starting with '+440' it starts with either '+44' or '0'.
If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.
This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.
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