How to self-diagnose your Samsung Galaxy

How to self-diagnose your Samsung Galaxy

What is Diagnostics?

Running Diagnostics test

Viewing your results

Sending an Error report

Looking to identify potential issues with your phone?

Here's a simple way.

From Battery status to Wi-Fi, the overall features of your phone 

*Number of features and functions that can be analysed may vary by device model.

*Screen and UI images simulated for illustration purposes. UX/UI may vary depending on the OS/One UI version, device model, and region, among other factors.

can be tested via Samsung Members. 

*This application requires network connection. Additional charges may apply for network connection.

*Functions and features available on Samsung Members may vary by country and device. 

*A Samsung account is required to use the Samsung Members app.

*Screen and UI images simulated for illustration purposes. UX/UI may vary depending on the OS/One UI version, device model, and region, among other factors.


Let’s try and run a complete diagnostic check.

Launch Samsung Members

*This application requires network connection. Additional charges may apply for network connection.

*Functions and features available on Samsung Members may vary by country and device. 

*A Samsung account is required to use the Samsung Members app.

*Screen and UI images simulated for illustration purposes. UX/UI may vary depending on the OS/One UI version, device model, and region, among other factors.

and select Support. 

*Screen and UI images simulated for illustration purposes. UX/UI may vary depending on the OS/One UI version, device model, and region, among other factors.

Tap Phone diagnostics

and then tap Test all. 

Throughout the process

*Sequence shortened. Actual steps may vary.

*Screen and UI images simulated for illustration purposes. UX/UI may vary depending on the OS/One UI version, device model, and region, among other factors.

you'll be asked to interact or perform simple tasks such as pressing the side key

*Screen and UI images simulated for illustration purposes. UX/UI may vary depending on the OS/One UI version, device model, and region, among other factors.

or listening to sounds from the speaker. 

Please answer any questions that appear as you go through the tests. 

When the check is complete

tap on the individual icons to view results

visit the FAQ section for troubleshooting tips

*Screen and UI images simulated for illustration purposes. UX/UI may vary depending on the OS/One UI version, device model, and region, among other factors.

*Depending on the issue, you may be prompted to refer to the FAQ, send an error report, call or visit a Samsung service center. Recommended actions and steps may vary.

*Availability may vary by country, carrier or device.

and get expert help from our technical agents. 

In order to receive in-depth responses

return to the Support tab

*Screen and UI images simulated for illustration purposes. UX/UI may vary depending on the OS/One UI version, device model, and region, among other factors.

scroll to select Error reports

and select the issue area. 

Complete the report and you'll get a response to your question. 

*The actual response time may vary.

*Screen and UI images simulated for illustration purposes. UX/UI may vary depending on the OS/One UI version, device model, and region, among other factors.

Easily manage & monitor device functionality on your own using Diagnostics. 

This content is provided for customer education, information and general guidance purposes only. It does not replace documentation that comes with the product or service, including any user manual or set up or assembly instructions, which you should consult for complete information regarding use, set up or assembly. All information included herein is subject to change without notice. Samsung is not responsible for any direct or indirect damages, injury or harm of any kind arising from or related to use of reliance upon this content.

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