Samsung recommends using genuine Samsung charging accessories (e.g. chargers, wireless charging pads, cables, USB-C adaptors, etc.) and batteries to ensure optimal performance of your Samsung product and safety.
There are many counterfeit and third party charging accessories and batteries that are not designed according to Samsung specifications and this may result in performance and safety issues. Therefore, when seeking a replacement or additional charging accessory, Samsung recommends a genuine Samsung charging accessory to be used. Where possible, Samsung advises customers to visit the
Samsung shop on-line or an
authorised service centre. When seeking service for a Samsung device(s), we recommend that customers visit a Samsung authorised service centre to ensure any parts used during a service are genuine and certified by Samsung.
Samsung cannot guarantee the safety of uncertified or counterfeit charging accessories and batteries. Samsung also cannot guarantee that uncertified or counterfeit charging accessories and batteries will not damage your Samsung device.
For further information regarding the safe and proper use of your Samsung device (including information on charging your device), please refer to your Samsung user manual.
You can find more support, including how to contact us at
samsung.com/support.