There is a safety issue with an elbow connector that connects to the external gas supply on some Samsung gas hobs manufactured by a third party. This connector can potentially fail.
Samsung has had no reported safety incidents in the UK caused by a defective gas elbow connector. However, as a precautionary measure, on 27 September 2023, Samsung commenced an inspection and/or modification programme for Samsung gas hobs manufactured between October 2019 and January 2023.
The Samsung gas hobs affected are:
• NA75J3030AS
• NA64H3000AK
• NA64H3010AS
• NA64H3110AS
• NA64H3030AS
If you own one of the affected gas hobs, please get in touch with the dedicated contact centre on
0800 046 5458 or register on the
https://gashobsrepair.mktpoint.com website. From there, you will be able to arrange for a Gas Safe Registered engineer to come to your home to check if the gas elbow connector on your gas hob is one of those affected by this issue. If so, it will be replaced.
If your gas hob is installed in a caravan, leisure home, motorhome, or boat you should safely disconnect it from the LPG cylinder and get in touch immediately.
If you smell gas or otherwise believe there is a gas leak, you should follow the steps on this link before taking further action:
https://www.gassaferegister.co.uk/gas-emergency/what-to-do-in-a-gas-emergency/. If you cannot access the link, contact the National Gas emergency helpline on
0800 111 999 in England, Wales and Scotland, and
0800 002 001 in Northern Ireland.
The health and safety of our customers is our absolute highest priority, and we are taking steps resolve this issue as swiftly as possible.
For more information and FAQs please visit:
https://117.p.syniva.es/uk/support/home-appliances/safety-notice-gas-hobs/