learning resources - Samsung Products
SAMSUNG GENERAL CUSTOMER CONTACT INFORMATION
Samsung customers with technical support, promotions, product sales questions should call 1-800-SAMSUNG for assistance.
If you are unable to call Samsung for technical support, please visit https://117.p.syniva.es/us/support/contact where you can chat with a customer care agent real time.
Samsung Accessibility
Samsung prides itself on making products that work for all people. Whether it's smartphones, TVs, or wearable devices, Samsung invests heavily into designing products that meet the unique accessibility needs of different people.
Accessibility Point of Contact: For all accessibility questions – large or small – please reach out to our
Accessibility Team via email at [email protected]
or phone at 972-761-7123. Our Accessibility Team is prepared and
excited to share with you the cutting-edge accessibility features in our
devices.
Samsung’s Accessibility Team supports customers with vision, hearing, mobility, speech and cognitive needs. Samsung customers with technical
support, promotions, product sales questions should call 1-888-987-4357
Samsung Accessibility Database For Phones, TVs, and Wearables (GARI)
For details about specific Samsung devices, please visit the Global Accessibility Reporting Initiative (GARI) database at http://www.gari.info/.
FCC Designated Agent Contact Information
Regulatory Compliance Manager
240 Dividend Dr.Coppell, TX 75019
Plano, TX 75074
TEL: (972) 761-7123 FAX: (469) 322-6098
[email protected]
ASHA Certified Models
Samsung has several models that offer Audio Streaming for Hearing Aids. Android smartphones and other devices use ASHA to connect to hearing aids.
| SAMSUNG MODEL | ASHA CERTIFIED |
|---|---|
| Galaxy Z Fold6 | Yes |
| Galaxy Z Flip6 | Yes |
| Galaxy S24 + (SM-S926U) | Yes |
| Galaxy A 25 (SM-A256U) | Yes |
| Galaxy S24 (SM-S921U) | Yes |
| Galaxy S24 Ultra (SM-S928U) | Yes |
| Galaxy A35 (SM-A356U) | Yes |
Please check with your respective audiologist or hearing aid manufacturer to find the best phone to work with your hearing aid.
Hearing Aid Compatibility (HAC)
Samsung has a number of phones that have been designed, tested and certified to potentially improve performance for users with hearing aids.
Technical specification ANSI C63.19 has been developed to provide a way to measure the interference experienced by hearing aid users when using hearing aids with wireless handsets. The interference may be a buzzing, humming, or a whining noise. The amount of interference experienced by hearing aid users may vary based on the level of immunity of their hearing aids.
Wireless handsets are tested to C63.19 and rated M1 to M4 with respect to RF interference between the hearing aid and handset. A wireless handset with a rating of M3 or M4 usually provides reduced RF interference for hearing aids designed for compatibility.
C63.19 also provides a rating to measure a wireless handset's compatibility to telecoil (T-coil) hearing aids. Handsets tested for telecoil compatibility are rated T1 through T4. Handsets that receive T3, T4 usually provide better performance for use with telecoil hearing aids designed for compatibility.
Although a hearing aid compatibility ratings system is not a guarantee, it is a useful tool for consumers to determine the most appropriate wireless handset to match with their hearing aid.
This handset has been tested and certified for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of this phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.
This handset has been certified to be hearing aid compatible with the ANSI C63.19 2011 Standard. The ANSI C63.19 2011 Standard rating system classifies handsets from M1 to M4 for RF emissions and from T1 to T4 for T-Coil Testing with higher rating being better. The minimum FCC HAC rating requirement is M3 and T3.
Note :LTE B71 and NR n71 frequency bands fall outside the scope of the C63.19-2011 test standard but have been additionally tested to be hearing aid-compatible.
FCC Hearing Aid Compatibility (HAC) Regulations for Wireless Devices
The FCC established requirements for devices to be compatible with hearing aids and other devices. For more information visit: Hearing Aid Compatibility for Wireline Telephones and Wireless Handsets | Federal Communications Commission (fcc.gov)
This handset has been tested and certified for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of this phone for information on hearing aid compatibility. If you have questions about device return or exchange policies, please consult your service provider or phone retailer.
C63.19-2011
(Applicable to models launching before 2024)
Devices that have been certified to be hearing aid compatible with the ANSI C63.19 2011 have a rating which classifies handsets from M1 to M4 for RF emissions and from T1 to T4 for T-Coil Testing with higher rating being better. The minimum FCC HAC rating requirement is M3 and T3.
Please note, LTE B71 and NR n71 frequency bands fall outside the scope of the C63.19-2011 test standard but have been additionally tested to be hearing aid-compatible. For more product specific information on M and T ratings, you can find this on the back of the box or in the user manual.
C63.19-2019
(Applicable to models launching in 2024 and later)
This device was tested for compliance with ANSI C63.19-2019 standard for HAC. Devices tested to this version of the standard, unlike previous versions, do not receive a HAC performance rating level; they are either HAC-compliant or not. In addition, in this version of the standard, conversational gain listed on the device box, represents the lowest conversational gain found across all tested conditions.
Current Samsung Hearing Aid Compatible Mobile Phones
| Verizon | TMobile | AT&T | Tracfone | XFinity | |||||
|---|---|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| Galaxy Z Fold6 | Pass (Volume Control) | Galaxy Z Fold6 | Pass (Volume Control) | Galaxy Z Fold6 | Pass (Volume Control) | Galaxy Z Fold6 | Pass (Volume Control) | Galaxy Z Fold6 | Pass (Volume Control) |
| Galaxy Z Flip6 | Pass (Volume Control) | Galaxy Z Flip6 | Pass (Volume Control) | Galaxy Z Flip6 | Pass (Volume Control) | Galaxy Z Flip6 | Pass (Volume Control) | Galaxy Z Flip6 | Pass (Volume Control) |
| Galaxy S24 | Pass (Volume Control) | Galaxy S24 | Pass (Volume Control) | Galaxy S24 | Pass (Volume Control) | Galaxy S24 | Pass (Volume Control) | Galaxy S24 | Pass (Volume Control) |
| Galaxy S24+ | Pass (Volume Control) | Galaxy S24+ | Pass (Volume Control) | Galaxy S24+ | Pass (Volume Control) | Galaxy S24+ | Pass (Volume Control) | Galaxy S24+ | Pass (Volume Control) |
| Galaxy S24 Ultra | Pass (Volume Control) | Galaxy S24 Ultra | Pass (Volume Control) | Galaxy S24 Ultra | Pass (Volume Control) | Galaxy S24 Ultra | Pass (Volume Control) | Galaxy S24 Ultra | Pass (Volume Control) |
| Galaxy A15 | Pass (Volume Control) | Galaxy A15 | Pass (Volume Control) | Galaxy A15 | Pass (Volume Control) | Galaxy A15 / Galaxy SM-S156V | Pass (Volume Control) | Galaxy A15 | Pass (Volume Control) |
| Galaxy A35 | Pass (Volume Control) | Galaxy A35 | Pass (Volume Control) | Galaxy A35 | Pass (Volume Control) | Galaxy A35 | Pass (Volume Control) | Galaxy A35 | Pass (Volume Control) |
| Galaxy S23 | M3T3(2011) | Galaxy S23 FE | M3T3(2011) | Galaxy S23 Ultra | M3T3(2011) | Galaxy A25 / Galaxy SM-S256VL | M3T3(2011) | Galaxy A25 | M3T3(2011) |
| Galaxy S23+ | Galaxy Z Flip 5 | M3T3(2011) | Galaxy S23 FE | M3T3(2011) | Galaxy Z Flip 5 | M3T3(2011) | Galaxy Z Flip 5 | M3T3(2011) | |
| Galaxy S23 Ultra | M3T3(2011) | Galaxy Z Fold 5 | M3T3(2011) | Galaxy Z Flip 5 | M3T3(2011) | Galaxy Z Fold 5 | M3T3(2011) | Galaxy S23 | M3T3(2011) |
| Galaxy S23 FE | M3T3(2011) | Galaxy A54 | M3T3(2011) | Galaxy Z Fold 5 | M3T3(2011) | Galaxy A54 / Galaxy SM-S546VL | M3T3(2011) | Galaxy Z Fold 5 | M3T3(2011) |
| Galaxy A54 | M3T3(2011) | Galaxy A14 | M3T3(2011) | Galaxy A14 | M3T3(2011) | Galaxy A14 | M3T3(2011) | Galaxy A54 | M3T3(2011) |
| Galaxy Z Flip 5 | M3T3(2011) | Galaxy A54 | M3T3(2011) | Galaxy A14 | M3T3(2011) | ||||
| Galaxy Z Fold 5 | M3T3(2011) | ||||||||
Discontinued Samsung Hearing Aid Compatible Mobile Phones
| Verizon | T-Mobile | AT&T | Tracfone | XFinity | US Cellular | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| Galaxy SM-A03s | M3T3(2011) | Galaxy SM-A03s | M3T3(2011) | Galaxy SM-A03s | M3T3(2011) | Galaxy SM-A03s / Galaxy SM-S135DL | M3T3(2011) | ||||
| Galaxy A426U | M3T3(2011) | Galaxy A426U / Galaxy SM-426DL | M3T3(2011) | ||||||||
| Galaxy SM-G736U | M3T3(2011) | ||||||||||
| Galaxy S22 | M3T3(2011) | Galaxy SM-G736U | M3T3(2011) | Galaxy SM-G736U | M3T3(2011) | ||||||
The product descriptions listed are for information purposes only. It is provided for the sole purpose of helping consumers select mobile phones that might better meet their needs or desires. Except for those products that are HAC rated as noted, the information provided is not intended as a representation of accessibility, compatibility or otherwise and should not be considered as a warranty of any kind.
Designated Personnel to Address Accessibility
Samsung also has a Designated agent to address consumer complaints or inquiries related to Disability Rights. Contact information is listed on the FCC DRO web site at http://www.fcc.gov/cib/dro/section255_manu.htmlSamsung's Customer care organization is also available to support and answer questions from consumers with disabilities. Below is a toll-free number that consumers can call for specific needs. Customer Care Contact Number: 1-888-987-HELP (4357)
