• We've launched our new service portal

    We've launched our new service portal

    Navigate and streamline the service experience—create service
    tickets, receive real-time status updates, check warranty details
    and request ticket escalations at the click of a button.
    SIGN UP NOW

    We've launched our new service portal

    Navigate and streamline the service experience—create service tickets, receive real-time status updates, check warranty details and request ticket escalations at the click of a button.
    SIGN UP NOW
Dedicated builder support team
Dedicated builder support team
Dedicated builder support team to get you the right assistance 24/7
Technical support
Technical support
Across technical issues, claims, returns, or accounts we have you covered
Peace of mind warranty
Peace of mind warranty
 Replace parts with quick delivery at no additional cost
Digital service solutions
Digital service solutions
Custom apps designed to diagnose, service, and resolve any issues on site
Dedicated builder support team
Dedicated builder support team
Dedicated builder support team to get you the right assistance 24/7
Technical support
Technical support
Across technical issues, claims, returns, or accounts we have you covered
Peace of mind warranty
Peace of mind warranty
 Replace parts with quick delivery at no additional cost
Digital service solutions
Digital service solutions
Custom apps designed to diagnose, service, and resolve any issues on site

Dedicated builder support team

Our Builder Support Team works tirelessly to ensure your service level needs are met and will respond within two business days of your request.

We provide the following support:
·   Identify local service providers near you
·   Schedule service on behalf of the customer or builder
·   Order parts for displays
·   Replace cosmetic parts for units damaged on delivery
·   Performance, warranty, or support inquiries

1-844-726-4253 | M-F: M-F: (9AM - 6PM) EST

Dedicated Builder Support Team

Our Builder Support Team works tirelessly to ensure your service level needs are met and will respond within two business days of your request.

We provide the following support:
·   Identify local service providers near you
·   Schedule service on behalf of the customer or builder
·   Order parts for displays
·   Replace cosmetic parts for units damaged on delivery
·   Performance, warranty, or support inquiries

1-844-726-4253 | M-F: M-F: (9AM - 6PM) EST

Email Builder Support

Technical support for anything you need.

Technical support for anything you need

Whether it be technical issues, claims, returns, or accounting, our extended
Technical Support Team has you covered across the lifecycle of your project.

Whether it be technical issues, claims, returns, or accounting, our extended Technical Support Team has you covered across the lifecycle of your project.

Peace of mind warranty

We offer a standard 30-day cosmetic coverage on all parts** and labor to guarantee the premium appearance on all appliances within your build.

 

Our warranty plans provide additional coverage across 1-year (from date of invoice or Certificate of Occupancy) or a Builder Exclusive Upgraded 3-year plan. Let us help you determine what works best for your project.

Peace of mind warranty

We offer a standard 30-day cosmetic coverage on all parts** and labor to guarantee the premium appearance on all appliances within your build.

 

Our warranty plans provide additional coverage across 1-year (from date of invoice or Certificate of Occupancy) or a Builder Exclusive Upgraded 3-year plan. Let us help you determine what works best for your project.

Learn More
Click for Details

Digital service solutions

Digital service solutions

Self-service digital tools to empower field technicians

Self-service digital tools to empower field technicians

Samsung Tech Guide (STG) App

Delivery and Installation Support: Get access to Samsung’s technical support team, service bulletins, error code analysis, and all the parts information you need right at your fingertips with the Samsung Tech Guide app. Available to all service technicians, builders, and builder distributors with a Samsung account.

 

Scan the QR code

QR code

or

DOWNLOAD >

Samsung Tech Guide (STG) App

Delivery and Installation Support: Get access to Samsung’s technical support team, service bulletins, error code analysis, and all the parts information you need right at your fingertips with the Samsung Tech Guide app. Available to all service technicians, builders, and builder distributors with a Samsung account.

 

Scan the QR code

QR code

or

DOWNLOAD >

Home Appliance Smart Service (HASS) App

With the HASS app, technicians and builder distributors can easily test individual components of Samsung appliances upon installation, diagnose errors, submit reports, and repair to provide best-in-class support for builders pre, during, and post build.

For sign-up, connection issues, or general inquires, email [email protected] or call 1-800-749-9421 for immediate assistance.

Home Appliance Smart Service (HASS) App

With the HASS app, technicians and builder distributors can easily test individual components of Samsung appliances upon installation, diagnose errors, submit reports, and repair to provide best-in-class support for builders pre, during, and post build.

For sign-up, connection issues, or general inquires, email [email protected] or call 1-800-749-9421 for immediate assistance.
**To be eligible for coverage, cosmetic damage must be reported within the first 30 days from product installation or date listed on property closing documentation, such as Certificate of Occupancy (COO) or Deed. If eligible, Samsung will provide one-time only parts and labor to cover the cosmetic service event; subsequent cosmetic damage is not eligible for coverage. Terms of coverage are subject to change at any time and without prior notice.
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