Terms and Conditions

Samsung Business Trade-In Program Terms

These Samsung Business Trade-In Program Terms (“Terms”) are an agreement between you and Samsung Electronics America, Inc. (“Samsung”). Read these Terms carefully before participating in the Business Trade-In Program. By participating in the Business Trade-In Program, you accept and are bound by these Terms.

  • 1. Overview

    Subject to these Terms, you may trade one or more eligible smartphones (“Trade-In Device(s)”) to receive a credit from Samsung after (i) completion of delivery of certain Samsung smartphones as offered from time to time by Samsung (“New Samsung Device”) and (ii) your successful return of eligible used smartphone(s) that meet Samsung’s Trade-In conditions as described below. The total number of Trade-In Devices in a single order eligible for trade-in through the Business Trade-In Program may not exceed the number of New Samsung Devices ordered in a single transaction. Any value received from Trade-In Devices will be based on the number and condition of Trade-In Devices sent to Samsung as part of a new Samsung smartphone purchase, and either (a) an estimated credit will be applied instantly to your final purchase price, or (b) a credit will be applied to your payment account after delivery of the New Samsung Device and receipt of the Trade-In Devices by Samsung or its representatives. If you are eligible for an instant credit, the amount of the credit may be reduced after receipt of the Trade-In Devices by Samsung or its representatives. The Business Trade-In Program is only available for New Samsung Devices purchased online via Samsung’s website at 117.p.syniva.es. When you place your order, Samsung’s website will display an estimated trade-in value for your selected Trade-In Device(s). To keep or receive the estimated trade-in value, you must send your Trade-In Device(s) to Samsung within fifteen (15) days after receiving your New Samsung Device(s) unless Samsung has specified a different time period in a Promotion (defined below). You must also meet all of the requirements as provided in these Terms, including the Device Eligibility Requirements in Section 5 below. If you do not ship your Trade-In Device(s) to Samsung within the required specified time, or if your Trade-In Device(s) fails to meet all of the Device Eligibility Requirements, or if you otherwise do not comply with these Terms, you may incur additional charges and will not receive the full estimated trade-in value displayed during your purchase. Trade-in value will be determined by Samsung in its sole discretion after assessing the Trade-In Device(s). If you did not receive instant trade-in credit, Samsung will use commercially reasonable efforts to apply the credit to the account you used to pay for your order within ten business days after it has completed the evaluation of your trade-in devices. Please note that large orders with multiple trade-in devices may require extra time for evaluation. See Sections 4 and 5 below for further details.

    From time to time, Samsung may offer limited-time trade-in promotions or special device trials (“Promotions”) with terms and eligibility requirements that may differ from those described here. Please refer to our website for the most up to date Promotions and related terms.

    When you complete your order, Samsung will ship your New Samsung Device(s) to you. You should activate your new device(s) and transfer data, contacts, and other information before you ship your Trade-In Device(s) to us. You can transfer your information from your Trade-In Device(s) to your new device using Samsung Cloud, a data cable, or any of the other methods described in the documentation that accompanies your New Samsung Device(s). Prior to shipping, you must ensure your Trade-In Devices meet Samsung’s criteria in Section 5 (“Device Eligibility Requirements”), including factory reset, unlocked, and anti-theft applications deactivated. You must then ship your Trade-In Device(s) to Samsung within fifteen (15) days of receipt of your new device, or, if applicable, a different time period specified for a Promotion (defined above), using a shipping label provided to you by Samsung.

    To participate in the Business Trade-In Program, you must have a Samsung Account. Opening an account is free, but subject to terms and conditions (http://support-us.samsung.com/mysamsung/v2/popup/terms.html). If you purchased your Trade-In Device(s) under an equipment installment plan or other financing plan or if you entered into a two-year service contract with your wireless service provider, you will be responsible for any and all remaining payments under such plan or contract, including any contract termination fees. Leased devices are not eligible for this Business Trade-In Program unless and until you purchase the leased device from the owner prior to trading it in, which may involve additional fees and payments. You may not participate in this Business Trade-In Program if you lease or otherwise do not own the device you trade in.

    You may have as many outstanding Trade-In Devices per registered business as you have outstanding New Samsung Device(s) at any given time.

  • You may trade in up to one (1) device under this Business Trade-In Program for each New Samsung Device you purchase ordered in a single transaction, not to exceed the number of new devices purchased. Device model eligibility for both the Trade-In Device(s) and the New Samsung Device(s) and trade-in value are determined by Samsung in its sole discretion and may vary depending on the time and conditions of purchase. Please refer to our website, Samsung.com/us/business, for the most up to date information on eligible devices and trade-in value of New Samsung Device(s). Eligible devices and trade-in values may be changed at Samsung’s sole discretion. Your Trade-In Device(s) must meet all of the requirements stated below (“Device Eligibility Requirements”), as determined by Samsung in its sole discretion.

    a) Your Trade-In Device(s) must power on, hold a charge, and not power off unexpectedly;
    b) Your Trade-In Device(s) must have a functioning display with no black spots, dead pixels, or pixilation of any kind;
    c) Unless a Cracked Screen Offer applies under Section 3 below, your Trade-In Device(s) must have no breaks or cracks in the screen, camera lens, or body, or other defects that go beyond normal wear and tear, including but not limited to: multiple scratches, dents, or dings; evidence of water damage; or corroded charging port, SIM, or battery terminal contacts;
    d) Your Trade-In Device(s) must not be on a blacklist of any kind;
    e) At the time of trade-in, you must be the owner of your Trade-In Device(s), as leased devices are not eligible;
    f) Reactivation Lock, Google Factory Reset Protection, or any other anti-theft locking software must be disabled on your Trade-In Device(s);
    g) Before shipping your Trade-In Device(s) to Samsung, you must perform a factory reset on it and remove all personal information (as described in Section 3 above); and
    h) Your Trade-In Device(s) must be labeled with an FCC ID to show that it is certified for use in the United States under applicable FCC regulations. The FCC ID number is usually found printed somewhere on the mobile device. Sometimes it may be necessary to remove the battery pack to see the number. The FCC ID number can also be found in the user manual for each device.

  • In its sole discretion, from time to time, Samsung may offer to accept specific model devices with cracked screens as devices that are eligible for trade-in (“Cracked Screen Offer”). A Cracked Screen Offer is only available if the trade-in value for your selected Trade-In Device(s) displayed on Samsung’s website states that the value displayed at the time of purchase of the New Samsung Device is for the specified device model with a cracked screen. If you select a Cracked Screen Offer at the time you purchase your New Samsung Device(s), then the Device Eligibility Requirement stated in Section 2(c) above will not apply. Samsung will accept your Trade-In Device(s) as eligible for trade-in even though the screen is cracked, if and only if, your Trade-In Device(s) meets all other Device Eligibility Requirements in Section 2.

  • If your Trade-in Device does not meet the Device Eligibility Requirements, or you do not ship your Trade-in Device(s) to Samsung within fifteen (15) days after the date you receive your New Samsung Device(s), or, if applicable, a different time period specified for a Promotion (defined in Section 1), then Samsung may, at its sole discretion, decline to credit your payment account or charge you for the full or partial amount of trade-in value received as instant credit for the delinquent Trade-In Device(s).

  • If your Trade-In Device is unqualified for trade in or was not in the expected condition (“Returnable Devices”), Samsung may, in its sole discretion, offer to return such Returnable Device to you, subject to the following conditions and any others that Samsung may specify to you at the time of such offer to return:

    • You must notify Samsung within 7 days of Samsung’s written offer to return the Trade-In Device to you.
    • Returnable Devices may be shipped only to the original return address provided at the time of purchase and may not be shipped to any other address.
    • Once submitted, you cannot cancel a request to have your Returnable Device returned to you.
    • Your Returnable Device will be returned to you with all factory settings restored and with all data wiped from the device.
    • If your Returnable Device has a damaged or swollen battery, it is unsafe to ship and cannot be returned to you.
    • After shipping your Returnable Device to you, Samsung will charge your payment account for the full Trade-In Device credit you received at the time of your purchase of your New Samsung Product, plus any applicable taxes (this charge is the “Trade-In Reversal Charge”).
    • A signature is required on delivery. If Samsung’s authorized carrier cannot complete the delivery for any reason, the Returnable Device will be sent back to Samsung and Samsung will not attempt to return your Returnable Device to you a second time. You will be refunded the amount of the Trade-In Reversal Charge.

    If you do not agree to such conditions or if you do not respond to Samsung’s offer to return your Returnable Device within the period of time that Samsung specifies in the offer to return such device, then your Trade-In Device will not be returned to you under any conditions, even if you return your New Samsung Product. If Samsung accepts your Trade-In Device, your Trade-In Device will not be returned to you under any circumstances.

    In addition, if you return your New Samsung Product, whether your Trade-In Device is accepted by Samsung or not, you will not receive any refund or other value for the Trade-In Device credit that was deducted from the purchase price of your New Samsung Product.

  • Samsung will provide you a shipping label and instructions to send us your Trade-In Device(s). Please be careful to pack devices so that they will not be damaged in transit. You are responsible for any damage to your Trade-In Device(s) prior to receipt by Samsung. You must follow the instructions Samsung provides, including using any traceable shipping method required by Samsung. You may also refer to the instructions Samsung provides for safe packaging suggestions. If you lose or discard the shipping label, please contact us or check your My Orders page at Samsung.com to open and reprint the label. Unless a different schedule applies under the terms of a Promotion (defined in Section 1), your Trade-In Device(s) must be shipped to Samsung within thirty (30) days after the date you receive your New Samsung Device(s) under the Business Trade-In Program. Samsung will consider your Trade-In Device(s) received as of the date you give it to Samsung’s authorized shipping provider with the prepaid shipping label provided by Samsung. By shipping the device to Samsung, you agree to transfer title and ownership of the device to Samsung. You disclaim any and all right, title, or interest in and to the Trade-In Device(s), including the right to sell, dispose, or otherwise collect, where applicable, its value. You should ship only the Trade-In Device(s) to Samsung. Discard accessories you no longer need following your local trash and recycling regulations. No trade-in value is offered on anything other than your Trade-In Device(s) itself/themselves.

  • You must remove all data, including all confidential and personal data, from your Trade-In Device(s) before returning it to Samsung and disable any security locks. To do so, you must return the device to its factory settings within the settings menu of the device. It is your sole responsibility to back-up any files or data from your Trade-In Device(s) that you wish to retain before performing a factory data reset and shipping your Trade-In Device(s). Samsung does not accept any responsibility or liability for any lost files or data or disclosure of private information that has not been removed from your Trade-In Device(s) prior to sending it to Samsung. Refer to the user manual or support page on Samsung’s website for how to do a factory reset on your Trade-In Device(s). In addition, Samsung reserves the right to consider any Trade-In Device(s) that have not been returned to factory settings or have a security lock enabled as ineligible for return under the Business Trade-In Program. For the full criteria, refer to Section 2 (“Device Eligibility Requirements”). Lastly, make sure that you remove all accessories, covers, cases, locks, SIM cards, and memory cards before sending the device to Samsung. Any such items shipped with your Trade-In Device(s) will not be returned.

  • If you bought your Trade-In Device under an equipment installment plan or other financing plan or if you entered into a two-year service contract with your wireless service provider, you are responsible for any and all remaining payments under such plan or contract, including any contract termination fees. As mentioned above, from time to time, Samsung may offer Promotions with terms and eligibility requirements that may differ from those described here. Please refer to our website for the most up to date Promotions and related terms.

  • The Samsung Business Trade-in Program is limited to business customers verified by Samsung. You (i) acknowledge that New Samsung Devices purchased through the Samsung Business Trade-In Program are not intended for resale, (ii) represent that you are not purchasing New Samsung Devices with the intention of reselling such New Samsung Devices, and (iii) represent that you are not acting on behalf of any person or entity that intends to resell New Samsung Devices you purchase. If Samsung reasonably determines that you are in the business of reselling New Samsung Devices, then, in addition to any other remedies available, including our right to refuse to ship to you and cancel your participation in the Trade-In Program, Samsung will discontinue your business account.

  • · The Business Trade-In Program is offered and administered by Samsung.
    · You must be at least eighteen (18) years old to participate in the Business Trade-In Program.
    · The Business Trade-In Program cannot be combined with any other promotions, discounts, or offers unless specifically authorized by Samsung in writing.
    · By participating in the Business Trade-In Program, you understand and agree that it may be necessary for Samsung, its affiliates and agents, to collect, process, transmit, maintain, share, and your personal information, such as your name, address, and information related to your method of payment, to perform the service and support obligations under the Trade-In Program. You may receive Business Trade-In Program-related communications from Samsung, its affiliates and agents, such as notices regarding additional charges described in Section 4 (“Trade-In Value”). You may also receive requests to participate in surveys or marketing communications from Samsung and/or its affiliates related to the Business Trade-In Program or other offers. At all times, Samsung will treat your information in accordance with the Samsung Privacy Policy, available at www.Samsung.com/us/privacy.
    · If any provision (or part of any provision) of these Terms is found to be illegal, invalid or unenforceable under any applicable law, such term shall, insofar as it is severable from the remaining terms, be deemed omitted from these Terms and shall in no way affect the legality, validity, or enforceability of the remaining terms.
    · An email providing a link to these Terms will be emailed to you. If you do not have an email account, you should retain a copy of these Terms and any sales receipt or other materials relevant to your purchase provided to you. You may also review the most recent version of these Terms by visiting
    https://117.p.syniva.es/us/business/shop/trade-in/
    · Samsung reserves the right to substitute, change, cancel or add to any part of these Terms at any time, including terminating the Business Trade-In Program or modifying these Terms.
    · Samsung reserves the right to decline or cancel your participation in the Business Trade-In Program, with or without advance notice, if we believe that your participation is enabling a fraudulent or illegal purpose.
    · The Business Trade-In Program is available only to customers residing in the fifty (50) U.S. states and the District of Columbia and is not available in other locations.
    · Neither Business Trade-In Program eligibility nor the trade-in value offered by Samsung are transferrable to any other person or entity.
    · You may return the New Samsung Device you purchased under this Trade-In Program in accordance with Samsung’s Returns and Refunds Policy. If a refund is owed to you, the refund will be credited to you using the same payment method that you used when you completed your initial order with us. However, as set forth in Section 5 (“Your Trade-In Device Cannot Be Returned to You”), if you return your New Samsung Device after shipping Samsung your Trade-In Device, Samsung will not be able to return your Trade-In Device(s) to you and you will not receive any credit or other value for the Trade-In Device(s).

  • Any dispute you may have with Samsung arising out of or relating to the Business Trade-In Program or these Terms shall be governed by the Arbitration Agreement (including its 30-day opt-out provision) included in the Samsung Terms and Conditions that apply to the New Samsung Device you purchased using the Trade-In Program. For more information about your rights, obligations, opt-out opportunities and the full terms of the Arbitration Agreement, see 117.p.syniva.es/us/Legal/Phone-HSGuide/, the printed materials enclosed in the box, or the Legal section of the settings menu of the New Samsung Device you purchased using the Trade-In Program (typically in the “About Device” or “About Phone” section). As stated in such Arbitration Agreement, you agree that any such dispute shall not be combined or consolidated with a dispute involving any other person’s or entity’s claim related to the Business Trade-In Program, and specifically, without limitation of the foregoing, shall not, under any circumstances, proceed as part of a class action.

  • You must remove Mobile Device Management (MDM) software and cancel enrollment for your trade in device(s) before shipping to Samsung. Failure to remove MDM software or cancel enrollment for your trade in device(s) may result in the rejection of your trade in.
Last Updated: Oct 28, 2022

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