BJ's management team worked with
MTech Mobility to devise a custom solution leveraging rugged Samsung tablets and custom peripheral designed by MTech to address these issues.
"We started by collecting data from the restaurants to give the BJ’s team full visibility into what was going on," says MTech CEO Tony Fernandez. "One of the biggest problems with the previous device was retrieving the old assets. BJ's had so many spares going back and forth that the shipping costs were astronomical."
MTech also went onsite to consult with restaurant servers and observe how they used their devices. On MTech's suggestion, BJ’s chose to implement
rugged Samsung Galaxy Tab Active tablets in BJ's restaurants nationwide.
"We explained the value and customization abilities of Samsung's product line and devised a streamlined service solution," says Fernandez, "which included procurement of the devices, setup, peripherals and security, software and life cycle management—all for under $30 per device per month."
The lightweight Samsung tablets feature bright, 8-inch screens, an intuitive user interface, powerful processors and a rugged design.
Military-grade durability—including resistance to drops, water, dust, extreme temperatures and humidity—and up to 11 hours of battery life mean these tablets can withstand the rigors of a restaurant environment. All the while,
Samsung Knox security keeps company and customer data protected.
To maximize operational efficiency, the devices can also be configured with the latest industry-specific digital workflow tools. And the tablets come with
water-resistant S Pens that staff can use to jot down notes or grab a guest’s signature on a credit card transaction.
MTech also designed custom casing for the devices that integrates with credit card readers, as well as a fast-charging docking station—with charge indicator lights—that streamlines cords and contains clutter. Once the devices are configured with all necessary apps and enrolled in the MDM, they’re ready for action.