Samsung Beyond Boundaries:
Repair and service that goes above and beyond
Next-level care that comes to you.
In the home, life is often centered around our major appliances or the TV. We gather in the kitchen as a delicious meal cooks. We time our laundry so it doesn’t interfere with the rest of our schedule. We invite friends over to join us in the living room to watch the hot, new streaming show. But there’s another side. When the oven isn’t working, we miss out on family time. When our washer or dryer is out of commission, our well-laid plans fall apart. When the TV is out, we miss being with friends. When our appliances aren’t working, we need quick, convenient fixes to help us get our lives back to normal. It’s why Samsung Care, ranked #1 in Quality¹ and Service Coverage,² created the Beyond Boundaries program — to get your appliances or TVs, and your life, back on track with convenient at-home repair from well-trained, professional technicians, no matter where you are.
Useful Resources
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Meet some Samsung Care Certified Technicians
Samsung uses a diverse team of professional, certified technicians across the country to take care of your in-home repairs. They’re more than just friendly faces, our Samsung Care Certified Technicians literally go the distance to make sure your appliance or TV gets prompt, quality service.
John Gibbs works in the Syracuse, New York, area and travels to rural and remote locations in the Adirondacks — sometimes up to 500 miles — to help customers resolve their appliance concerns. John exemplifies the spirit of Beyond Boundaries care, going the distance to make sure Samsung customers get the best service, no matter where they are.
A Samsung Care Certified Technician working in the Maryland area, Bang Park went above and beyond while performing an in-home repair for a customer. Larry, a Vietnam veteran, wanted to make sure he was getting everything out of his Samsung products, and Bang took extra time to explain all the features of Larry’s kitchen and laundry appliances, including some tips and tricks to help him enjoy them even more.
Working out of rural South Charleston, West Virginia, Samsung Care Certified Technician Austin Pierce has had to go off the beaten path to get to his service customers. Recently, when a customer’s steep, gravel driveway prevented Austin from driving the truck up to the house, he parked at the bottom and hoofed the equipment up on foot to get the repair done.
Rohan Brown, one of our Samsung Care Service Technicians, recently visited a home in West Abington Township, Pennsylvania, where he met Titus, an amazing painter. Rohan showed Titus what he was working on and how appliances function. Titus was so impressed with Rohan's customer service skills that he gifted Rohan one of his original paintings.
Stephen Higgins, the 2023 Samsung Beyond Boundaries Tech of the Year, completed nearly 400 customer home appliance repairs in rural Colorado with 99% accuracy. Due to Stephen’s quality of service, knowledge and professionalism, 90% of his customers said they’d recommend Samsung products.
The reviews are in
“I have several Samsung products, including TVs, a washer and refrigerator. I couldn’t imagine buying another brand, based on my experience with customer service and repair.”
- Deborah B. from Rehoboth Beach, Delaware
“The technician was prompt and friendly. He went directly to work, analyzed the problem quickly and began repairing immediately. The problem was resolved thanks to his expertise.”
- James H. from Grafton, Ohio
“Bang was delightful. He was so enthusiastic about Samsung. Answered questions and gave information on how best to use products safely and efficiently. Professional and very knowledgeable. Bang is an excellent tech. You are fortunate to have him on staff.” - Kathy M. from Milford, Delaware
“The service technician was extremely knowledgeable, courteous and professional, and went way above and beyond to get our repair scheduled on a day that was convenient for our household. Thank you.”
- James S. from Waupaca, Wisconsin
In-home repair from sea to shining sea
Samsung Care makes appliance and TV repair easy with the award-winning³ Beyond Boundaries program that brings the fix to you. Even if you live in town with one stoplight, a Samsung Certified Technician isn’t far away.
Hosting friends at your mountain cabin and your Samsung oven isn’t acting right? Or maybe you appreciate the quiet life and live in a rural area and your TV needs a repair. From the beaches and mountains to cities and hard-to-reach rural areas across the US, Samsung Beyond Boundaries covers 99.9% of the country with convenient in-home repair coverage.²
Care that comes to you
Repairs don’t have to put a damper on your plans. Convenient at-home repairs are just a click or call away. If you’re within four hours of a service center, you can receive convenient, at-home repairs for your TV or appliance. And if you’re outside the four-hour area, a Traveling Tech will be dispatched to your home. Either way, you’ll get your TV or appliance working and you can get back to your routine. During the visit, the technician will conduct a 10-point diagnostic test to help correctly identify and solve the problem. Repairs are backed by a 90-day warranty or for the remainder of the device warranty.
Regardless of whether you need service, it’s a good idea to keep your appliances or TVs maintained and stay up to date on your warranty. For information on your Samsung products, sign up here. You’ll receive personalized care messages that include helpful tips, warranty updates, service reminders and more. Just provide a mobile number to start your care journey.⁴
Reorganizing your schedule around an appliance or TV that isn’t working can be extremely stressful. With Beyond Boundaries, you can breathe easy. Whether you’re in a big city, at the top of a mountain, up a dirt road, through a cornfield or deep in a forest, odds are that there’s a highly skilled Samsung Certified Technician that’s nearby and ready to get your appliance and your life back on track.
More Helpful Resources
- ¹Compared to other measured TV manufacturers in the 2023 American Customer Satisfaction Index (ACSI®) survey of customers rating their own TVs. Samsung achieved #1 ratings for Overall Quality and Warranty Coverage. Samsung tied with three other brands for Overall Quality.
Based on the 2023 American Customer Satisfaction Index (ACSI®) survey of customers rating their own appliances. Samsung achieved #1 ratings in Overall Service Experience, Service Time, Service Help, Service Ease, and Service Outcome. Samsung tied with one other appliance brand for Service Ease and two other brands for Service Time. The ACSI is a registered trademark of the American Customer Satisfaction Index LLC. The ACSI is a national measure of customer satisfaction since 1994, trusted by the US government and reflecting annual feedback from more than 250K US consumers. - ²Coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only
- ³Samsung Electronics America’s Customer Care division received Gold Awards from the 2023 U.S. Customer Experience Awards (US CXA®23). Samsung was recognized for Best Customer Experience Strategy for Samsung Beyond Boundaries, a program that provides customers in the rural areas with access to quality repair service.
- ⁴By signing up to receive texts, you agree to receive recurring automated personalized Care text messages (e.g. warranty reminders, product support content). Consent is not a condition of any purchase. Reply HELP for help and End Journey to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy.