How to register a Samsung product with your Samsung account

Creating and signing in to your Samsung account helps you stay up to date on system updates and recall notices. You'll also be able to access device-specific troubleshooting and manage your warranty status. A Samsung account also allows you to back up, restore, and sync data across multiple devices, find lost devices, and access exclusive apps, like SmartThings and Samsung Pay.

Note: Available settings and screens may vary by wireless service provider, software version, and device. When signing in to an account, you may be asked to verify your identity using two-step verification.

Register on the Samsung website

To get all of your Samsung account’s benefits, you will need to register your devices to the account. If you have a Galaxy phone, Galaxy tablet, or Samsung TV, the device should be automatically registered the first time you log into your Samsung account on the device. On the other hand, if you have a home appliance or other device you will need to manually register it via the Samsung website or the Samsung Members app. It is also a good idea to add your Samsung account to your child's products, and register them as well.

First, make sure you have already created a Samsung account.
When you’re ready, open a web browser and go to the Registration page on the Samsung website. You will be asked to sign in to your account if you haven’t already.
Select your product category, such as Phones, Tablets, Watches, etc.
Or, select All other products if you're registering something that isn't a mobile device, such as a TV or home appliance.
Enter the product’s IMEI number (for devices with a cellular connection only) or its serial number and model number.

Note: For mobile devices without a cellular connection (like Wi-Fi tablets), make sure to select the Wi-Fi option in order to enter the serial number instead of an IMEI number.
If you do not know the product’s IMEI, serial, or model number, the website will have instructions on how to find it. You can also look at the "Find the product's model and serial or IMEI number" section for more information.
Once you’ve entered the number, select Register. The product will now be registered to your account.
If you are having trouble registering your product, please see the "Cannot register a device" section for troubleshooting steps.

Note: If the website says your phone or tablet is already registered, it’s probably because you signed in to your Samsung account on the device which automatically registered it to the account.

Register through the Samsung Members app

Find the product's model and serial or IMEI number

Find warranty details for your device

Request service for a registered product

Cannot register a device or appliance

There are a few reasons why you may not be able to register a device to your Samsung account. For example, you won't be able to register a phone if it's unlocked, rooted, pre-production, a non-US model, or purchased from a retailer not intended for the US.

Below are some other reasons and some troubleshooting tips for when a device won't register.

I reset the TV but it still shows as registered: When the TV is reset, it won't be removed as a registered device. If you need to edit or update your account info or view your registered products, you can access your account online.
Password issues: If you can’t register a device because you can’t remember your Samsung account’s password, you can easily reset it. Just navigate to the Sign In page, select Find ID or Reset password, and then follow the on-screen instructions.
Devices don’t show in account online: If a device you previously registered is not appearing in your account, this means it wasn't saved or it has been removed. To view your devices and see if your desired one is registered, navigate to the My Products page and scroll down the list. Sometimes it may take a while after registration for a device to appear in the list.
IMEI not is accepted: If the website does not take your device’s IMEI number, it means the IMEI number is not valid or belongs to an international device. It’s also possible that the device is already registered to a different account. If you are using a VPN that may have an IP address outside of the US, disconnect from it.
Samsung Members app is not working: If the Members app does not work properly or does not let you register a device, close the app and reopen it. If it’s still having problems, try updating the app. If that doesn’t work, uninstall, and then reinstall Samsung Members on your phone, and then try again. Finally, if you are still having trouble, contact Samsung Customer Support for assistance.
Barcode scanner doesn’t work in Samsung Members app: If the Members app is not letting you scan a barcode when registering a product, close and reopen the app. If it still doesn't work, try entering the code manually.
Cannot register international device in Samsung Members: If you are trying to access Samsung Members from outside the US, or access the phone with a Samsung account from outside the US, you will not be able to register your device.

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

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