Recover, restore, or reset your Samsung PC

Are you facing performance issues with your Samsung Windows PC? Don't worry! With Samsung Recovery, you can quickly fix many common problems by testing your device, restoring it to a previous state, or even reinstalling Windows. This guide will show you how to create backups, restore from backups, create and use system restore points, perform a factory reset, and reset your Microsoft account password.
Samsung Galaxy Book displaying the Recovery settings screen
Samsung Galaxy Book displaying the Recovery settings screen

Recover, restore, or reset your Samsung PC

Note
Samsung Recovery is not available on all Galaxy Book models and may not come preinstalled. It can be downloaded and installed using the Microsoft Store.

Create a backup

Back up computer window displaying backup information

  1. Connect an external storage device to your Windows PC (if needed).
  2. Click the Start icon and open Samsung Recovery. Download and install it from the Microsoft Store if needed.
  3. Click Back up computer, enter a name and description for the backup image, select the connected storage device, and click Start backup. Wait until the process is complete. 
Read less

Recover from a backup

Backup and restore management window with a list of backups

  1.  Connect the external storage device containing the backup data to your Windows PC.
  2. Click the Start icon and open Samsung Recovery.
  3. Click Backup and restore management, and select Restore next to your desired backup.
  4. Click Start restore, and then click OK. Your PC will restart and begin the recovery.
Read less

Boot in Safe Mode

Safe mode starts Windows in a very basic state, using a limited set of files and drivers. If a problem doesn't occur while operating in safe mode, this means that default settings and basic device drivers aren't causing the issue. Using this mode will help to narrow down where the issue is coming from and further troubleshoot your device.

  1. Open Settings.
  2. Select System, then Recovery.
  3. Under the Recovery options, find Advanced startup, then Restart now.
  4. Once your PC restarts to the Options screen, select Troubleshoot, then Advanced options.
  5. Select Startup Settings, then Restart.
  6. After the PC restarts again, you will see a list of options. Press the 4 key to start in Safe Mode, or 5 for Safe Mode with Networking if you need internet access.
Read less

Create a restore point using Windows

Create option highlighted under System Protection on a Samsung Windows PC

  1. Type Create a restore point in the search bar and select it.
  2. Click the System Protection tab in System Properties and click Create.
  3. Add a description for the restore point and click Create. Confirm by clicking OK.
Note
By default, restore points are created automatically for major events like installing a new device or software update. If Protection is set to Off in the System Protection tab, select the drive and then select Configure to turn it back on and choose how much hard drive space to reserve for restore points.
Read less

Use System Restore with Windows

  1. Type Recovery in the search bar and select it.
  2. Click Open System Restore and then click Next.
    Open System Restore highlighted under Recovery on a Samsung Windows PC
  3. Choose your desired restore point and click Next. Confirm by clicking Finish.
Read less

Perform a factory reset using Samsung Recovery

  1. Click the Start icon and then open Samsung Recovery. Install it from the Microsoft Store if needed.
  2. Click Computer factory reset and then click Start factory reset.
    Computer factory reset highlighted in the Samsung Recovery app
  3. Confirm by clicking OK and follow the on-screen instructions to complete the reset.
Read less

Reset your PC with Windows Recovery

  1. Click the Start icon, click Settings, and then click System.
  2. Click Recovery and then click Reset PC in the Reset this PC section.
  3. Choose Keep my files to remove all apps and settings while keeping your personal files, or choose Remove everything to remove all apps, data, and settings.
    Reset this PC window displaying two options
Read less

Reset your Microsoft account password

Visit Microsoft’s password reset page to reset your forgotten password.
Read less
Recommended Articles
Perform a recovery on your Samsung Chromebook
Perform a recovery on your Samsung Chromebook
Perform a recovery on your Samsung Chromebook If a problem occurs with your Samsung Chromebook, you can use the Recovery function to restore it to working condition again. Google has its own recovery program that is meant specifically for restoring Chromebooks. All you have to do is create a recovery image and save it to a flash drive or SD card. I
 Perform a reset on your Samsung smart watch
Perform a reset on your Samsung smart watch
Perform a reset on your Samsung smart watch If you decide to give your watch to a family member (how sweet!), or if you just want a fresh start, you should reset the watch. All of your personal data will be removed and the watch will restore back to its default settings, so you won't have to worry about personal info still being on it. You can rese
 What is Enhanced data protection on Galaxy phones?
What is Enhanced data protection on Galaxy phones?
What is Enhanced data protection on Galaxy phones? Enhanced data protection provides end-to-end encryption when backing up and restoring data with Samsung Cloud. You can review our FAQ guide for more information about using Enhanced data protection. What is Enhanced data protection on Galaxy phones? Note Enhanced data protection is available on dev
Was this content helpful?
Previous Next
Table of contents
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
auto-contact_us-pc-2x auto-contact_us-pc-2x
flag
Go to site