Factory reset your Galaxy XR headset

Performing a factory reset on your Galaxy XR headset is essential when sending it for repair, selling it, or giving it to someone else. This process erases all personal data and restores the device to its original settings. You can also reset specific settings, like network or accessibility settings, without erasing apps or data.
Person wearing a Galaxy XR headset while viewing the Reset menu in the headset settings.
Person wearing a Galaxy XR headset while viewing the Reset menu in the headset settings.

Factory reset your Galaxy XR headset

Reset Wi-Fi and Bluetooth settings

Reset Wi-Fi and Bluetooth settings without erasing other data.

  1. Press the Top button to open the Launcher. Or, use the hand gesture: Hold your palm in front of you until the menu icon appears. Then, pinch your thumb and index fingers together when the menu appears.
  2. Select Settings, then select General Management, and then select Reset. 
  3. Select Reset Wi-Fi and Bluetooth settings. Review the information, and then select Reset settings.
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Reset accessibility settings

Erase accessibility preferences like TalkBack or Live Caption to start fresh.

  1. Press the Top button to open the Launcher. Or, use the hand gesture: Hold your palm in front of you until the menu icon appears. Then, pinch your thumb and index fingers together when the menu appears.
  2. Select Settings, then select General Management, and then select Reset. 
  3. Select Reset accessibility settings. Review the information, then select Reset settings, and then select Reset.
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Restore to original settings

Before resetting your Galaxy XR, back up your data, and ensure a network connection to log out of your Samsung account. Follow these steps to completely wipe your device and restore it to its original settings.

  1. Press the Top button to open the Launcher. Or, use the hand gesture: Hold your palm in front of you until the menu icon appears. Then, pinch your thumb and index fingers together when the menu appears.
  2. Select Settings, and then select Accounts. Select your account, and then select Remove account. 
  3. Next, select General Management from the menu on the left, and then select Reset. 
  4. Select Factory data reset. Review the information, then select Reset, and then select Delete all.

Your Galaxy XR will now be restored to its original state. Follow the on-screen instructions to complete the setup.

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Troubleshooting

If you face issues during the reset process, cannot complete the initial setup due to stored account credentials, or encounter other problems, visit our Support Center for help.
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