SAMSUNG CARE+ TERMS OF SERVICE FOR MOBILE PRODUCTS
Please carefully read these Samsung Care+ Terms of Service ("Samsung Terms ") and the Samsung Care+ or Service Contract Terms and Conditions applicable to your covered mobile product ("Service Provider Terms").
By enrolling in Samsung Care+ ("Samsung Care+"), or by using or retaining the benefit of the Samsung Care+ services, you agree to be bound by both these Samsung Terms and the Service Provider Terms applicable to your covered product. If you do not agree with these Samsung Terms or the Service Provider Terms applicable to your covered product, you should not enroll in or should immediately cancel Samsung Care+.
OVERVIEW FOR ALL COVERED MOBILE PRODUCTS
Samsung Care+ is a collection of services offered in connection with certain products sold by Samsung Electronics America, Inc. ("Samsung "). Samsung Care+ is available in the 50 United States and the District of Columbia only, and some services may not be available in all areas of the 50 U.S/D.C. Samsung uses third-party service providers to deliver the Samsung Care+ services (referred to herein as the "Service Providers "), and certain of the Samsung Care+ services are described in and subject to separate Service Provider Terms administered by a Service Provider (in addition to these Samsung Terms).
Samsung reserves the right to amend these Samsung Terms from time to time; to add, remove, or modify Samsung Care+ services; to add, remove, or modify devices that are eligible for coverage under Samsung Care+; to add, remove or substitute Service Providers; and/or to terminate Samsung Care+ upon advance written notice, in each case, at any time and in Samsung’s sole discretion. Should Samsung amend these Samsung Terms, it will post a copy of the amended Samsung Terms to 117.p.syniva.es and provide email notification to the email address associated with your Samsung Account, if available. Your continued enrollment in Samsung Care+ will constitute assent to the amended Samsung Terms.
PRODUCT ELIGIBILITY
To be an "Eligible Product" under these "Samsung Terms," a product must be a U.S. product that is covered by the Standard Limited Warranty offered by Samsung Electronics America, Inc. (and not any other Samsung affiliate); must be enrolled in Samsung Care+ simultaneously at the time and point of purchase or thereafter, as the case may be; and must be purchased from Samsung.com or other authorized Samsung partners. Products purchased from other sources or non-U.S. versions of Samsung-branded products are not Eligible Products and may not be enrolled in Samsung Care+, unless otherwise expressly provided in these Samsung Terms. You may be required to submit proof of purchase to verify that you own an Eligible Product.
Mobile device eligibility for Samsung Care+ is subject to change at Samsung’s discretion, without notice.
From time to time, Samsung, in its sole discretion, may permit the enrollment of certain mobile devices in Samsung Care+ after the mobile device has already been purchased. Such devices must meet the criteria for "Eligible Product" set forth in these "Samsung Terms," with the sole exceptions that they may also be purchased from authorized Samsung retailers and authorized carriers in addition to Samsung.com. To enroll post-purchase, if post-purchase enrollment is available at such time, you must enroll within 60 days of activating your "Eligible Product."
PRICING
The cost of "Samsung Care+" for your mobile product depends on the product type and the product pricing and is subject to change at Samsung's discretion. Current pricing for mobile products will be reflected at the time of purchase.
CANCELLATION
If you replace your Eligible Product and do not wish to continue with Samsung Care+ or Samsung Care Essentials, or if you wish to cancel Samsung Care+ or Samsung Essentials for any reason, you must cancel using one of the cancellation methods provided below.
You can cancel your Samsung Care+ subscription for an Eligible Product by calling 833-313-3331 or login to your Samsung account on Samsung.com, click on "My account," and then "My Subscriptions." You will then see your active Samsung Care+ or Samsung Essentials Care subscription and an option to cancel.
Alternative methods of cancellation are set forth in the Service Provider Terms applicable to your covered product. Applicable refunds, if you are eligible for any, will be calculated according to the Service Provider Terms applicable to your product.
SAMSUNG CARE+ SERVICES DESCRIPTIONS
1. SAMSUNG 24/7 Expert Support (MOBILE PRODUCTS ONLY)
Samsung advanced technical support is provided by its service provider, Servify US, Inc. Advanced technical support provides you with access to support and answers to your technical questions 24 hours a day, 7 days a week by chat or phone. Please review the following Service Provider Terms for more information and additional terms and conditions regarding your Samsung Care+ coverage: https://us.servify.tech/termsandconditions/samsung/samsung-b2c
2. ALL OTHER SAMSUNG CARE+ SERVICES
All other services provided under Samsung Care+ are provided by Northcoast Warranty Services, Inc.; in Florida, such services are provided by Technology Insurance Company, Inc.
For all eligible mobile products enrolled in a Samsung Care+ Plan after August 1st, 2022, please review the following Service Provider Terms for more information and additional terms and conditions regarding your Samsung Care+ coverage: https://us.servify.tech/termsandconditions/samsung/samsung-b2c
MISCELLANEOUS PROVISIONS GOVERNING ALL COVERED PRODUCTS
PRIVACY AND COMMUNICATIONS.
By enrolling or participating in Samsung Care+, you understand and agree that it may be necessary for Samsung, its subsidiaries, affiliates, and agents, (collectively "Samsung Parties"), the third-party providers delivering the services directly or on behalf of Samsung, and Samsung's authorized retailers or resellers of Samsung Care+ services to collect, process, transmit, maintain, share, and use certain of your personal information, such as your name, address, phone number, email address, or Samsung Care+ payment status, to sell, provision, or perform the service and support obligations under Samsung Care+. You may receive periodic Samsung Care+-related communications from Samsung Parties or the third-party providers, such as notices regarding your Samsung Care+ subscription and changes to the Samsung Care+ service.
At all times, Samsung will treat your information in accordance with the Samsung Privacy Policy, available at www.Samsung.com/privacy . Any information collected by the third-party providers or Samsung authorized retailers or resellers related to the sale, provision, or performance of Samsung Care+ will be subject to their respective privacy policies.
LIMITATION OF LIABILITY. THESE SAMSUNG TERMS SET OUT THE FULL EXTENT OF THE RESPONSIBILITY OF SAMSUNG AND THE SERVICE PROVIDERS, AND YOUR EXCLUSIVE REMEDIES REGARDING SAMSUNG CARE+.
ALL IMPLIED WARRANTIES, IF ANY, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF YOUR SAMSUNG CARE+ COVERAGE. IN NO EVENT SHALL SAMSUNG BE LIABLE FOR DAMAGES IN EXCESS OF THE TOTAL SUM OF YOUR SAMSUNG CARE+ PAYMENTS OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE SAMSUNG CARE+. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.
NEITHER SAMSUNG NOR THE SERVICE PROVIDERS MAKE ANY WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF THE SAMSUNG CARE+ SERVICES.
Nothing in any other information you may have received describing Samsung Care+ shall be construed to create an express warranty of any kind with respect to Samsung Care+. No agent, employee, dealer, representative or reseller is authorized to modify or extend these Samsung Terms or to make binding representations or claims, whether in advertising, presentations, or otherwise, on behalf of Samsung or the Service Providers regarding Samsung Care+ or the Samsung Terms. These Samsung Terms give you specific legal rights, and you may also have other rights that vary from state to state.
DISPUTE RESOLUTION
FOR MOBILE PRODUCTS ONLY: Any dispute you may have with the Samsung Parties arising out of or relating to Samsung Care+ or Samsung Care Essentials for your covered mobile product shall be governed by the Arbitration Agreement (including its 30-day opt-out provision) included in the Samsung Terms and Conditions that apply to your Eligible Product. For more information about your rights, obligations, opt-out opportunities and the full terms of the Arbitration Agreement, see 117.p.syniva.es/us/Legal/Phone-HSGuide , the printed materials enclosed in the box, or the Legal section of the settings menu of your Eligible Device (typically in the "About Device" or "About Phone" section). As stated in such Arbitration Agreement, you agree that any such dispute shall not be combined or consolidated with a dispute involving any other person's or entity's Samsung Care+ service or subscription or Eligible Product or claim, and specifically, without limitation of the foregoing, shall not under any circumstances proceed as part of a class action. Any dispute you may have with a Service Provider arising out of or relating to Samsung Care+ or Samsung Care Essentials for your covered mobile product shall be governed by the dispute resolution terms stated in the Service Provider Terms applicable to your covered product.
MODIFICATION, SEVERABILITY AND HEADINGS. These Samsung Terms cannot be modified or amended by you in any way except in a written document issued by a duly authorized representative of Samsung. The invalidity or unenforceability of any provision of these Samsung Terms shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Samsung Terms shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein. The section headings contained in these Samsung Terms are for reference purposes only and shall not affect the meaning or interpretation of these Samsung Terms.
Last Updated: August 1, 2022
