Galaxy Buds won't stay connected to phone

If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date.

A hand holding a Galaxy S24 Ultra with the Wearables app displayed on the screen

Galaxy Buds won't stay connected to phone

Note

Buds Sleeves may be required if your Galaxy Buds Live sit too far in your ear.

Make sure you are wearing your earbuds correctly.

Check that you're wearing your earbuds properly. A correct fit is required for normal operation.

Check the Bluetooth range between the earbuds and your phone.

Make sure to use the earbuds and your device within 30 feet of each other. The distance may vary depending on the environment and your phone model.

Avoid using the device near obstructions that can block the Bluetooth signal, such as walls, routers, electrical equipment, or electromagnetic waves.

Check for software updates for the earbuds.

You can check for software updates through the Galaxy Wearable app on your phone or tablet, through a PC, or using your TV.

Earbuds software update screen on a Galaxy S24 Ultra

Check the earbuds' battery status.

If they have a low battery, the buds may disconnect from the phone. In this case, you will need to charge the earbuds. You can check the battery level in the Galaxy Wearable app.

Alternatively, you can insert the earbuds in the case to check the battery life. Depending on your earbuds, the charging case indicator light will be located on the front or rear of the case.

Request service.

If the problem persists, service is required. Please call us at 1-800-SAMSUNG to request service.

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