Sound from Samsung PC is distorted or scratchy

If the sound on your Samsung PC is distorted or scratchy, you can try fixing it by adjusting the volume or checking if updates are available. Keep in mind that this also depends on the type of sounds or music you’re listening to.
Galaxy Notebook open and surrounded by soundwaves
Galaxy Notebook open and surrounded by soundwaves

Sound from Samsung PC is distorted or scratchy

1

Disable Windows' enhancements.

Right click the Sound icon from the taskbar. Highlight Spatial sound, and then click Off on the submenu that appears.

On Windows 11, click Start, begin typing Sound settings, and click it when it appears. Then, click Speakers (or whichever sound device you are using), and make sure the slider for Enhance Audio is Off.

2

Disable Driver enhancements.

Some audio drivers may also include audio enhancements. If the driver places an icon in the taskbar, the enhancements may be available by right clicking the icon. Some drivers may also place their settings in the control panel. Disable any equalizers or environmental simulations.
3

Reboot the PC.

There are several ways to do this. One way is to right click the Start button, select Shut down or sign out, and then select Restart.

Restart highlighted on a Windows 11 PC

4

Try updating with Samsung Update.

If Samsung Update is available on your model, it will be preinstalled and can be found in the Start menu. If it isn't installed, it can be downloaded from the Microsoft Store. Open the app to check for and install any updates.

Some models may not be able to install the Samsung Update app, or even if you install it, the app will indicate that updates are supported through Windows Update instead (see the next step).

5

Try updating with Windows Update.

Navigate to Settings, select Update & Security or Windows Update, and then check for updates. If any optional updates say there are drivers, install them.

Windows Update window with Check for updates button

6

If you're using external speakers or a headset, contact the manufacturer.

If your external device still isn't working, try installing the software and drivers provided by its manufacturer. If that still doesn't work, contact them directly for more support.

If your external device is made by Samsung, search our Support Center for an article specific to that device.

Important
If you're using an external device, service is not required unless its manufacturer indicates that the PC is the cause of the issue.
7

Request service.

If your microphone still doesn't work, visit our Support Center to request service.
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