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Woman using Samsung Pay on her phone

Cards disappear from Samsung Pay

Woman using Samsung Pay on her phone

For security reasons, Samsung Pay may remove cards from your account. Read below to learn why cards may have been removed and how to fix the problem.

Samsung Pay may remove cards automatically for the following reasons:

  • The app was manually reset from the Settings menu.
  • 20 consecutive biometric or PIN verification failures.
  • Remote reset request from SmartThings Find.

If a card is removed unexpectedly, check for an e-mail from the card issuer detailing the reason for removal and/or try re-adding the card.

Not all card issuers will send an email. 

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