Software update issues with Samsung earbuds

If you encounter issues updating the software on your Galaxy earbuds, such as the Galaxy Buds2 or Gear IconX earbuds, you may need to update the Galaxy Wearable app or the PC Manager software. However, the issues could also be caused by your network connection or outdated software on the device you're using to update the earbuds.
Galaxy Buds2 in charging case next to Galaxy phone showing Galaxy Wearable app version.
Galaxy Buds2 in charging case next to Galaxy phone showing Galaxy Wearable app version.

Software update issues with Samsung earbuds

Important
Available features and menu options will vary by earbuds, phone, or tablet model.
1

Check your network connection.

A network connection is required on the connected device to update the earbuds' software. Make sure you are connected to a Wi-Fi or mobile network.

Wi-Fi on and connected with a Samsung phone

Note
As a charging precaution, do not charge the earbuds using a power source like a computer. Doing so can cause the earbuds to charge slower.
2

Charge the earbuds for at least 30 minutes.

Close the app or program you're using to update the earbuds. Then, place the earbuds into the charging case and close the lid. Connect the USB cable to the USB charging port on the back of the charging case. Connect the other end of the USB cable to a Samsung-approved charger adapter (sold separately), and plug it directly into a power outlet.
3

Close the app or software on your device used to updated the earbuds.

If an error occurs during the update, close the app or software on your device. This includes closing the plugin that may have been installing the updates as well as any apps that may have been used to play audio on the buds.
4

Restart the device.

Restart the phone, tablet, or computer by powering it off and back on again.
5

Check for updates on your device.

It may be necessary to update the software on your phone, tablet, TV, or computer before updating the earbuds.

  • Galaxy phone or tablet: From Settings, search for and select Software update. Then, tap Download and install.
  • Computer: Methods will vary, depending on the operating system of your computer. You can visit Chromebook, Mac, or Windows support pages for specific details.
  • TV: You can update the software on your TV through the internet. On your TV, navigate to Settings, select Support, and then select Software Update. Select Auto Update to turn on automatic updates, or select Update Now to download updates.
    Software update menu with Download and install highlighted
Note
The Wearable app for the Buds Pro is not compatible with iOS. However, the Galaxy Buds+ and Buds Live are compatible for updates through the Samsung Galaxy Buds app for iOS. The Galaxy Buds Pro are not compatible with Galaxy Buds Manager on PC.
6

Check for updates to the app or software used to update the earbuds.

After updating your device, check for any app or plugin updates on your phone or tablet, or the PC Manager software on your computer.
7

Try installing the Buds software update again.

Both earbuds must be connected to the app or software in order to update the earbuds. Make sure you are connecting the earbuds properly, and that they are clean and free of dust, dirt, or earwax.
8

Set up service.

If you're unable to update both earbuds, service is required. Please call us at 1-800-SAMSUNG to request service.
Recommended Articles
Software update issues with Samsung earbuds
Software update issues with Samsung earbuds
If you encounter issues updating the software on your Galaxy earbuds, such as the Galaxy Buds2 or Gear IconX earbuds, you may need to update the Galaxy Wearable app or the PC Manager software. However, the issues could also be caused by your network connection or outdated software on the device you're using to update the earbuds.
 How to install software updates on your Samsung earbuds
How to install software updates on your Samsung earbuds
How to install software updates on your Samsung earbuds Keeping up with the latest updates on your earbuds is easy when you install Galaxy Buds Manager or Gear IconX Manager on your computer. You can also use the Galaxy Wearable app on your phone or tablet or the Galaxy Buds app on your PC. These apps will let you pair and control your earbuds as w
 Listen to music on your Samsung earbuds
Listen to music on your Samsung earbuds
Listen to music on your Samsung earbuds With the Galaxy Buds2 Pro and the rest of the Buds lineup, you can stream music from your device to the earbuds. On the other hand, the Gear IconX lets you listen to music saved right on the earbuds themselves. However, to control music playback using the earbud's touchpad, the earbuds must be connected to a
Was this content helpful?
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
auto-contact_us-pc-2x auto-contact_us-pc-2x
flag
Go to site