Question 1

What is the Samsung Trade-in Program, and where can I find more information about it?

Accepted Answer

Samsung provides instant credit for your trade-in device, saving you money today. Enter information about the trade-in device during your purchase, then we will share the instant credit amount we can apply to the price of your order during your purchase and at checkout. You must complete your trade-in within 15 days of delivery of your new device. Our technicians will check your trade-in device to confirm the trade-in value, subject to certain conditions. Click here to learn more about Samsung Trade-In Program.

Question 2

What does the “Ships by” date mean on the order summary and details page?

Accepted Answer

Samsung will send your order on or before the “Ships by” date. You may not receive your order on this date.

Question 3

What monthly finance options are available?

Accepted Answer

Samsung provides many ways to pay for your device over time. Our monthly financing options include:

Samsung Financing 24 Months
Klarna Financing
Affirm Financing

Question 4

What other payment methods do you accept?

Accepted Answer

In addition to monthly financing, you can pay in full with a credit or debit card, Amazon Pay or PayPal. You can also pay with Google Pay (on Android devices only) and Apple Pay (on iOS devices and Safari browsers only)

Question 5

What is Samsung Care+?

Accepted Answer

Samsung Care+ provides 24/7 technical support and setup assistance, as well as repairs for drops, spills, and normal wear and tear. Do you have more questions? Check our frequently asked questions about Samsung Care+.

Question 6

What is the Samsung Discount Program?

Accepted Answer

Samsung wants to help students, educators, first responders, and military, government or participating company employees get the best tools for their critical work at the best price. Visit the Samsung Discount Program page to select your program. Members get extra savings on top of other offers when you use the discount program to shop on Samsung.com.

Question 7

What is a Samsung Account and do I need one to buy online?

Accepted Answer

A free Samsung account unlocks Samsung Rewards, providing seamless checkouts and access to select services and applications, such as Samsung Pay and Samsung Health. Your Samsung Account also lets you track purchases, register products to receive exclusive benefits, download apps, and write reviews on Samsung.com – all from one account. Sign up here. You must be at least 13 years old to create a Samsung Account.

Question 8

How do I track my order?

Accepted Answer

Visit your My Orders page on Samsung.com, and click ORDER DETAILS next to the item you want to track. Then, select the TRACK ITEM button on the Order Details page.

Galaxy Tab S10+