THE SAMSUNG TV TRADE-IN VALUE PROMOTION TERMS & CONDITIONS
Please read these Promotions terms and conditions (“Terms and Conditions”) carefully. Participation in this Promotion will constitute your agreement to comply with these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not participate in this Promotion. Please refer to this website for the current Terms and Conditions for this Promotion on https://117.p.syniva.es/za/offer/
All participants during the term of this Promotion agree to be bound by the following Terms and Conditions:
1. Promotion:
1.1 SAMSUNG TV TRADE-IN VALUE PROMOTION (“Promotion”).
1.2 The promoter of the Promotion is Samsung Electronics South Africa (Proprietary) Limited, Registration number: 1994/003872/07 and/or its agencies ("Organizer").
1.3 The trade-in partner of the Promotion is Regener8 Group Proprietary Limited, Registration number: 2017/308339/07 and/or its agencies (“Trade-In Partner”).
2. Promotion Period:
2.1. The Promotion will run from 15 July 2024 (00h00) to 31 October 2024 (23h59) (“Promotion Period”).
2.2. The Promotion Period may be extended or curtailed at the discretion of the Organizer.
3.1. All participants must:
3.1.1. be citizens of the Republic of South Africa and/or a legal residents of the aforesaid country; and
3.1.2. be currently residing in the Republic of South Africa at the date of the commencement of the Promotion Period; and
3.1.3. must be a natural person and be at least 18 (eighteen) years old at the date of the commencement of the Promotion Period;
3.1.4. must be in possession of a valid and up to date television license; and
3.1.5. be in the possession of a valid South African identity.
3.2. Participation in this Promotion includes the Organizer, their directors, members, partners, employees, agents, consultants, any other person who directly or indirectly controls or is controlled by them or any supplier of goods and services in connection with the Promotion and their spouses, life partners, parents, children, siblings, business partners or associates if they personally purchased a Promotion Device for their own personal use. Proof of purchase will be verified at the Organizer’s sole discretion;
3.3. Misrepresentation of participants or in store sales representatives will result in the disqualification of the claim and possible legal action.
4. How to qualify for the Promotion:
4.1. the participant must, within the Promotion Period:
4.1.1. Be a participant in terms of section 3 above.
4.1.2. Must have made a valid purchase of the below products (“Qualifying products”)
4.1.3. Qualifying Products should be purchased from one of the below stores (“Participating Stores”):
4.1.4. The participant will be required to utilise the proof of payment and serial number as printed on the promotion TV packaging of the Qualifying Product to apply for a trade-in of their Pre-Owned TV as listed in clause 4.1.6 to qualify for the Offer detailed in clause 6 below;
4.1.5. Upon the purchase or following the purchase of the Qualifying Product within the Promotion Period, the participant must trade-in one of the following pre-owned TV’s (“Pre-Owned TV’s”) within the Promotion Period:
The Organizer and the Trade-In Partner will accept any television brand, make and model from the year 2018 up to the end of the Promotion Period that falls within the respective categories under clause 4.1.6 below.
4.1.6. Upon successful grading of the Pre-Owned TV, the participant will receive a cash-back voucher amount in accordance with the below table within 30 (Thirty) calendar days from the date of purchase of the Qualifying Product:
4.1.8. In the event that the Pre-Owned TV does not have the above Grade A requirements then the Pre-Owned TV will not qualify for the Offer at all.
4.1.9. The grading of the Pre-Owned TV will be at the absolute sole discretion of the Trade-in Partner and its decision in this regard will be final.
4.1.10. Should the participant return the Qualifying Product and cancel their purchase of the Qualifying Product within 30 days, the participant will no longer qualify for the Offer and the Trade-in Partner will be entitled to claim back the additional value of the Offer paid to the participant, which the participant will be solely liable for. The additional value would be the value between the Pre-Owned TV value and the total value paid to the participant.
4.1.11. The participant warrants and confirms that the Pre-Owned TV is legally and rightfully owned by the participant. The participant further warrants and confirms that the Pre-Owned TV is not a stolen or an unlawfully possessed television and has not been obtained by the participant through any criminal or unauthorised conduct.
4.1.12. Should there be any claim against the Organizer by any third party alleging the Pre-Owned TV does not belong to the participant, the Organizer shall have the right to recover from the participant any costs, losses and damages suffered by the Organizer as a result of such claim.
5. Can I qualify more than once for the Offer:
5.1. The Promotion is limited to one Pre-Owned TV per Qualifying Product purchased, should there be any dispute in this regard, the Organizer shall be sole adjudicator of the dispute and the Organizer’s decision shall be final.
5.2. Participants are therefore limited to only trading in one Pre-Owned TV to qualify for an Offer for one Qualifying Product.
6.1. The Promotion will afford the participant an Offer as per the below, subject to the provisions of clause 4 and clause 7.
6.2. Participants will qualify to receive the below (“Offer”):
6.2.1 The full Signature Services benefit applicable to the Qualifying Products which may include free installation, free delivery, expert technicians and a premium call-centre service. The Signature Service is subject to the terms and conditions of the signature service partner which can be viewed by following this link https://117.p.syniva.es/za/support/signature-service/. The Participant should also refer to the aforementioned Signature Service terms and conditions to understand the benefit applicable to the purchase of the Qualifying Product;
6.2.2 Participant will only qualify for the Offer if the location of the Qualifying Product falls within a radius of 50km from the nearest Participating Store;
6.2.3 Upon successful grading of the Pre-Owned TV, the participant will receive a cash-back voucher as per amounts set out in clause 4.1.6.
6.3. An unsuccessful trade-in can take place in circumstances where:
6.5.1 The Pre-Owned TV does not have the above Grade A requirements; or
6.5.2 The Qualifying Product bought is not made for the South African market; or
6.5.3 it has been established through the relevant blacklisting system checks by the Trade-In Partner that the Pre-Owned TV is not lawfully owned by the participant.
6.4. Offer is not transferable. No substitution, cash redemption, or assignment of the Offer is permitted.
6.7 The above promotional Offer is available on a “while stocks last” basis and the Organizer cannot be held accountable once the stock of the Qualifying Product has been depleted.
6.8 The Organizer reserves the right to change the Offer should they deem necessary, to an offer of similar economic value.
6.9 Any and all tax implications and liabilities as a result of receiving the Offer will be solely borne by the participant.
7 Redemption of offer:
7.1 Participants must redeem the Offer as follows:
Step 1: Participant needs to purchase the Qualifying Product from the stores listed in 4.1.3;
Step 2: Participant must pay full price for the Qualifying Product in order to Activate Samsung Signature Service;
Step 3: Participant must accept the third party delivery of the Qualifying Product by Samsung’s Signature Service and not opt to take delivery themselves upon purchase of the Qualifying Product
Step 4: Participants need to complete a form at the Participating Stores upon purchase of the Qualifying Product, detailing their Pre-Owned TV for collection and trade in;
Step 5: Confirm delivery details with Samsung’s Signature Service when participant is contacted for this purpose;
Step 6: Should the Pre-Owned TV be mounted, the participant will need to remove it from the wall, or whichever other place it has been mounted in, and have the necessary accessories as per Grading Requirements mentioned in 4.1.7;
Step 7: 3rd party provider will deliver Qualifying Product and collect Pre-Owned TV from the participant as stipulated by the participant in the form completed at the Participating Store where the Qualifying Product was purchased from;
Step 8: Collected Pre-Owned TV will be assessed and communication will be shared with participant upon successful assessments;
Step 9: Participant will receive the corresponding voucher upon successful grading and evaluation, not later that 30 days after successful grading/evaluation;
7.2 The invoice and proof of purchase of the Qualifying Product must adhere to the following criteria:
7.2.1 be an official invoice issued by the Participating Store where the Qualifying Product was purchased;
7.2.2 The date of invoice and proof of purchase of the Qualifying Product must fall within the Promotion Period;
7.2.3 the serial number on the invoice must match the serial number of the Qualifying Product;
7.2.4 the invoice must be made out in the name of the participant applying for the trade-in;
7.2.5 only the original purchaser of the Qualifying Product may claim for the Offer;
8 Limitation of Liability:
8.1 To the extent permitted by Consumer Protection Act and any other applicable law:
8.1.1 The participant hereby indemnifies the Organizer against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind regardless of how this was caused, and whether it arose under the law of contract or delict or otherwise, because of the participant’s entrance to the Promotion.
8.1.2 the Organizer excludes all warranties (express or implied), representations and liabilities regarding this Promotion (other than for death or personal injury caused by its negligence and/or fraud).
9 General
9.1 Data charges may be incurred by the participant during the redemption process of the Offer and the Organizer will not be responsible for any such costs. Network rates apply.
9.2 Cost associated with redemption process of the Offer will be for the participants and the Organizer will not be responsible for any such costs.
9.3 The Organizer accepts no responsibility for entries lost, misdirected, illegible, incorrect information, late, mutilated or altered. Entries that do not comply with these Terms and Conditions will be disqualified.
9.4 All personal information exchanged with the usage of third party applications will not be monitored or controlled by the Organizer. The participant bares the responsibility to ensure that it is aware of the terms and conditions applicable to usage of 3rd party applications. The participant understands and agrees to indemnify the Organizer from all liability arising from whatsoever nature.
9.5 In accordance with the confidentiality policies and practices of the Organizer, none of the entry details of any participant in this Promotion will be disclosed or used by the Organizer for any purposes other than for entry into the Promotion and in accordance with clause 9.6 below.
9.6 Participants acknowledge and accept that the Organizer shall utilise a third party (the “Organizer’s authorized agent/s”) to contact the participant, in the event that the participant qualifies for the Promotion, and to arrange delivery of the Offer, where applicable. In order to affect the contacting and delivery process, the Organizer shall provide the participant’s information to such third party.
9.7 By participating in the Promotion, the participants agree that the Organizer and its affiliates may contact the participants via email and through social media platforms to deliver marketing communications regarding their products and promotional activities, provided that the Participants are given the opportunity to opt-out of receiving marketing communication at any time via the appropriate opt-out mechanisms provided by the Organizer for such purpose. The Organizer may also use the personal data collected from the participants as described in the Privacy Policy accessible at 117.p.syniva.es and that such use may include transfers to the Organizer’s affiliates and third party service providers in any country. Details of participants will not be used by the Organizer for Samsung related communication should the participants opt-out to receive further communication from the Organizer.
9.8 Information regarding the Promotion that is published on authorized advertising material will also form part of the Terms and Conditions of the Promotion. In the event however, of any conflict between the advertising material and these Terms and Conditions, these Terms and Conditions will prevail.
9.9 The Organizer may in their sole discretion amend these terms and conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised terms and conditions on the website https://117.p.syniva.es/za/offer/
9.10 The onus rests on the participant to constantly check the website for updates to the terms and conditions.
9.11 If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Organizer, including but not limited to technical difficulties, unauthorized intervention or fraud, the Organizer reserve the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) to modify, suspend, terminate or cancel the Promotion as appropriate, subject to the approval of relevant regulatory authorities.
9.12 Save as permitted by Law, the Organizer reserves the right to cancel, suspend or terminate this Promotion, without notice at any time, and such cancellation, termination or termination shall be deemed to have taken effect from the date of publication on the https://117.p.syniva.es/za/offer/
9.13 No liability shall lie against the Organizer in favour of any participant, participant(s) and/ or third party arising from such cancellation, suspension or termination. Therefore, the participant waives his/her right which they may have against the Organizer and hereby acknowledge that they will have no right of recourse or claim of any nature whatsoever against the Organizer.
9.14 This Promotion is governed by these Terms and Conditions, as well as those of the relevant authorized Participating Retail Stores, associated with this Promotion.
9.15 Any dispute or claim arising out of or in connection with the Promotion shall be governed by and construed in accordance with the laws of South Africa.
9.16 The Organizer accepts no liability or responsibility, whether occasioned by any circumstance not foreseeable and not within its reasonable control for late or delayed delivery of the offer owing to, but not limited to, stock unavailability, strike, lock out, destruction of offer on route by any means, any civil commotion or disorder, riot, threat of war, any action taken by governmental authority or public authority of any kind, fire, explosion, storm, flood, earth quake or other acts of God.
9.17 If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable:
9.17.1 It will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible;
9.17.2 It will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.
10 Consumer Protection Act:
10.1 To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (the "Consumer Protection Act"), no provision of the Terms and Conditions are intended to contravene the applicable provisions of the Consumer Protection Act, and therefore all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the Consumer Protection Act are complied with.
