Calls are not connecting. What should I do?
Last Update date : Nov 23. 2020
1
• Ensure that your Galaxy Watch Active is connected to a mobile device via Bluetooth. If your Galaxy Watch Active is connected to your mobile device remotely, you cannot receive incoming calls.
• Ensure that you have not set Call Barring for the incoming phone number on the mobile device and Galaxy Watch Active.
• Check if Do Not Disturb Mode, Goodnight Mode, or Theatre Mode is activated. If one of these modes has been activated, the touchscreen does not turn on during incoming calls. Press the Home key or Back key to turn on the screen and check the incoming call.
• Ensure that you have not set Call Barring for the incoming phone number on the mobile device and Galaxy Watch Active.
• Check if Do Not Disturb Mode, Goodnight Mode, or Theatre Mode is activated. If one of these modes has been activated, the touchscreen does not turn on during incoming calls. Press the Home key or Back key to turn on the screen and check the incoming call.
Thank you for your feedback!
Please answer all questions.