Galaxy A5(2017): How to perform Factory Data Reset and delete personal information
Last Update date : Oct 07. 2020
Factory Data Reset
A factory data reset will erase all personal data from your device, including downloaded applications, music, pictures, and any personal information. This ensures your data are removed before sending the device in for replacement or repair, properly disposing of the device, or giving the device to a friend or family member to use. Your personal information cannot be recovered after this procedure, so save any data you need on your computer (or any other device) before following these steps.
Restore to Factory Default Settings
Warning: All of your personal information will be erased and cannot be recovered if you follow the steps. Back up your files before.
1
From the Home screen, touch Apps.
2
Touch Settings.
3
Swipe to and touch General management.
![Galaxy A5(2017): How to perform Factory Data Reset and delete personal information]()
4
Swipe to and touch Reset.
![Galaxy A5(2017): How to perform Factory Data Reset and delete personal information]()
5
Touch Factory data reset.
![Galaxy A5(2017): How to perform Factory Data Reset and delete personal information]()
6
Review the information provided. Swipe to and touch RESET DEVICE.
![Galaxy A5(2017): How to perform Factory Data Reset and delete personal information]()
![Galaxy A5(2017): How to perform Factory Data Reset and delete personal information]()
7
If you have a screen lock enabled on the device, you will be required to enter your credentials before proceeding.
![Galaxy A5(2017): How to perform Factory Data Reset and delete personal information]()
8
Touch DELETE ALL.
![Galaxy A5(2017): How to perform Factory Data Reset and delete personal information]()
9
If a Samsung account was setup and linked to your device, you will be prompted to enter your Samsung password. Then touch CONFIRM to proceed factory reset. The process takes a few minutes. Your device will restart and display the initial setup screen.
![Galaxy A5(2017): How to perform Factory Data Reset and delete personal information]()
![Galaxy A5(2017): How to perform Factory Data Reset and delete personal information]()
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