How to run eSIM self-diagnostics for the Galaxy Watch series
eSIMs provide a convenient alternative to physical SIM cards for accessing mobile networks, particularly when traveling abroad. However, you may occasionally encounter problems while utilising eSIMs. Follow the guide below for self-diagnostics testing of your Galaxy Watch's eSIM to identify potential issues.
![A Galaxy watch with an image of the eSIM chip on the watch face.](http://images.samsung.com/is/image/samsung/assets/mx-faq-23-6/mx-faq-23-7-1a/eSIM-Self-Diagnosis_Watch-hero.png?$ORIGIN_PNG$)
Update the software
Make sure the software on your phone and your Galaxy Watch are updated to the latest version.
![Software update screen on Galaxy phone](http://images.samsung.com/is/image/samsung/assets/mx-faq-23-6/mx-faq-23-7-1a/uk-eSIM-Software-update-step-1.png?$ORIGIN_PNG$)
Galaxy phone: Go to Settings > Software update > Download and install.
Note: Depending on your carrier or model, you may need to tap Check for software updates > Install now
![Software update screen on Galaxy Watch](http://images.samsung.com/is/image/samsung/assets/mx-faq-23-6/mx-faq-23-7-1a/uk-eSIM-Software-update-step-2.png?$ORIGIN_PNG$)
Galaxy Watch: Go to Settings > Software update > Download and install.
Run eSIM self-diagnostic test
You can diagnose the eSIM function of your Galaxy Watch using the Samsung Members app on your phone.
Note: Self Diagnostics is available on the Galaxy Watch4 and above.
Verify your eSIM profile and Galaxy Watch mobile plan
If the eSIM self-diagnostics fails, please ensure that the eSIM profile has been activated on your mobile plan and added on your Galaxy Watch Wearable app.
![Galaxy eSIM fail screen.](http://images.samsung.com/is/image/samsung/assets/mx-faq-23-6/mx-faq-23-7-1a/uk-eSIM-fail-screen.png?$ORIGIN_PNG$)
To verify if your Galaxy Watch's mobile plan is activated and the eSIM is added, please follow these steps:
* Please note that the carriers shown in the image may vary by region.
Note: If these self-diagnostics do not solve the issue with your eSIM, contact your service provider for further assistance.
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