+INFO

Mold in an improperly cared for Samsung washer

Washing machine has a mildew smell or visible mold

Mold in an improperly cared for Samsung washer

When moisture or other residue (such as leftover detergent or other additives) is trapped in a dark place, it may promote the growth of mold and mildew and may cause unpleasant odors. If your Samsung washing machine has visible mold or a mildew smell, let us show you how to take care of it.

Run a Spin-only cycle.

Make sure there is not any laundry in the tub, and remove any remaining water in the tub by running a Spin-only cycle.

Normally, you would not add bleach to a Self Clean cycle that you are running as part of routine maintenance. This procedure is only for if there is a mildew smell or visible mold.

Add chlorine bleach.

Pour liquid chlorine bleach into the detergent compartment and fill it to the max line. Do NOT use the bleach compartment.

Never run a Self Clean cycle with laundry in the tub because this can damage the washer and the contents of the tub.

Choose a Self Clean cycle.

After pouring the liquid chlorine bleach, start the Self Clean process immediately. Do not leave liquid chlorine bleach in your washer.

Close the washer's lid or door, and press the Power button. Select Self Clean, Self Clean+, or Pure Cycle, and then press the Start/Pause button to start. Self Clean time varies from model to model, but is approximately 1 hour for top load washers and 4 hours for front load washers.
Wipe down the tub.

When the Self Clean cycle completes, wipe clean any residue in the tub using paper towels.
Run a Rinse+Spin cycle.

Run a Rinse+Spin cycle to remove any remaining residue.

If necessary, continue running additional cycles until there is no more visible mold residue.
Allow the washing machine to dry.

Leave the lid or door open to let the washing machine dry. Also leave the detergent drawer open to help it dry as well.
Clean the pump filter (front load models only).

Most front loaders have a pump filter on the front, near the bottom, behind a panel.

If the pump filter is not cleaned regularly, it will cause odors. See our guide for cleaning a washer for instructions cleaning the pump filter.
Request service.

If the odor or mold remains after several attempts, visit the Support Center for more information.

Samsung washing machine power issues

Whether your washer will not turn on or turns off by itself, stops unexpectedly, or won't turn off, it's likely due to an issue with the washing machine's power cord or its electrical connection to your home's power grid. Checking whether it's your washing machine's issue or your power supply's issue doesn't take long and will save you time.

Samsung washing machine water fill issues

Samsung washing machines use various technologies to minimize how much water is used. Automatic temperature control also reduces how much hot water is used by mixing in cold water as much as possible. In addition, Samsung washing machines are high efficiency (HE) and use significantly less water than previous generations while still getting your cl

Samsung washing machine buttons won't work

If your washer won't start, the buttons won't work, or the control knob won't select a different cycle, you probably have Child Lock turned on. If your Child Lock icon is lit or flashing, this confirms it. Turning Child Lock off will usually take care of your problem.

Laundry is stained or damaged after using Samsung washing machine

It can be frustrating to have clothes come out worse than when you put them in the washing machine, but in the vast majority of cases, any stains or damage that weren't there when you put them in the washer, aren't actually caused by your washer. Routine maintenance and cleaning, combined with the proper use of additives, will often correct and pre

Samsung washer door is locked

Your washer door locks to prevent water from coming out (especially for front load models). Child Lock also will lock the door on some models, like front loaders. Normally waiting for the cycle to end is all you need to do to unlock the door, or turn your washer on if it's off. If you get stuck, though, you can drain the water from front load washe

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support

Fast, easy checkout with Shop Samsung App

Easy sign-in, Samsung Pay, notifications, and more!

Get the app

Or continue shopping on Samsung.com

×

The Shop Samsung app

Free standard shipping, exclusive offers and financing options.

GET

×

The Shop Samsung app

Free standard shipping, exclusive offers and financing options.

GET

×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.

CANCEL

CONTINUE

×

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung

* For Samsung Supplies information go to: www.hp.com/go/samsungsupplies
* For S.T.A.R. Program cartridge return & recycling go to: www.hp.com/go/suppliesrecycling
* For Samsung printer support or service go to: www.hp.com/support/samsung

Select CONTINUE to visit HP's website.

CANCEL

CONTINUE

Go to site

Contact

Call or Text Us Give us a call

How can we help you?

1-800-SAMSUNG 1-800-SAMSUNG

1-800-726-7864 1-800-726-7864

Mobile 8 AM - 12 AM EST 7 days a week
Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
IT/Computing 8 AM - 9 PM EST 7 days a week
Text Support 24 hours a day 7 Days a Week