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FAQs
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What is special about Samsung Galaxy?Galaxy devices leverage crisp, expansive screens to give users a variety of options for working across multiple apps. Samsung smartphones feature Multi Window Mode, which has essentially redefined the Smartphone multitasking experience for users, allowing them to get so much more from their devices when compared to other brands. Add to this the best-in-class cameras, that allow customers to explore more creativity and capture photo and video quality that they simply didn’t know existed.
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What sets Samsung Galaxy apart from other Smartphone brands?Android is far more customisable and has more features and complex options, while iOS is more straightforward, easy to use and has a higher level of security. Add to this, the brilliant, innovative designs of Galaxy Smartphones, along with best-in-class cameras with a multitude of lens options.
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Can I share my Galaxy phone safely with family members?Yes. Multiple Users and Guest Mode is a blessing for users who share their smartphones with family members or friends. The feature allows you to maintain privacy if your kids or friends use your phone. You can log in to another user or guest account and then hand over the device. Each user can have their separate passwords, data, and apps.
1. Galaxy Z Fold6 Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (‘Samsung’). For a limited time until 11:59pm (AEST) 4 September 2024, when you trade-in your eligible device, you could receive an additional credit of $150 that you can use towards the purchase of a Galaxy Z Fold6. Bonus credit is in addition to any trade-in credit (the value of the device that has been traded-in). Your existing device must be listed here and have a value of more than $0 after assessment. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store. While stocks last. Eligible devices and pricing are subject to change. By trading in your eligible device(s), you agree to the Terms and Conditions for the program (as applicable) and to use your trade-in credit to purchase an eligible new Samsung product at the same time as trading in your device(s). Please ensure you save and then delete all files and data from your trade-in device(s) before you trade them in. You may be able to trade-in up to two eligible devices in a single transaction towards the purchase of an eligible new Samsung product. Additional Bonus credit will only apply once per transaction regardless of how many devices are traded in. For trade-ins at Samsung Retail Stores: if you wish to use the full trade-in credit amount, you must do so in the same transaction, otherwise any excess credit will be forfeited. For trade-ins at Samsung Online: the total trade-in value cannot exceed the purchase price of your new product, the purchase price needs to be at least $1 (after any other discounts have been applied) and a charge equivalent to the estimated trade-in value of your devices(s) will be placed against your valid credit/debit card until we receive and complete our final assessment of your eligible device (after which the charge will be refunded). Trade-in credits (including excess credits for trade-ins at Samsung Stores), are not exchangeable, redeemable for cash or able to be used in subsequent transactions. You must pay any outstanding amounts for the purchase of accessories and/or other products not covered by the trade-in credit value and/or any other discounts that may be applied.
Samsung Care+ 2 year: From 12:00am (AEST) 31 July 2024 to 11:59pm (AEST) 31 October 2024 get Samsung Care+ 2 year subscription at 40% off (valued at $159.60) when you purchase a Samsung Galaxy Z Fold6 in the same transaction on the Samsung Online Store or through a Samsung Experience Store, unless withdrawn earlier. Customer must have opted in from the Samsung Online Store to receive Samsung Care+ 2 year subscription at 40% off, discount does not apply to the $299 swap fee for the Galaxy Z Fold6. Swap fee applies per swap. Discount applies to one (1) x 2 year Samsung Care+ subscription.
2. Galaxy Z Flip6 Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (‘Samsung’). For a limited time until 11:59pm (AEST) 4 September 2024, when you trade-in your eligible device, you could receive an additional credit of $150 that you can use towards the purchase of a Galaxy Z Flip6. Bonus credit is in addition to any trade-in credit (the value of the device that has been traded-in). Your existing device must be listed here and have a value of more than $0 after assessment. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store. While stocks last. Eligible devices and pricing are subject to change. By trading in your eligible device(s), you agree to the Terms and Conditions for the program (as applicable) and to use your trade-in credit to purchase an eligible new Samsung product at the same time as trading in your device(s). Please ensure you save and then delete all files and data from your trade-in device(s) before you trade them in. You may be able to trade-in up to two eligible devices in a single transaction towards the purchase of an eligible new Samsung product. Additional Bonus credit will only apply once per transaction regardless of how many devices are traded in. For trade-ins at Samsung Retail Stores: if you wish to use the full trade-in credit amount, you must do so in the same transaction, otherwise any excess credit will be forfeited. For trade-ins at Samsung Online: the total trade-in value cannot exceed the purchase price of your new product, the purchase price needs to be at least $1 (after any other discounts have been applied) and a charge equivalent to the estimated trade-in value of your devices(s) will be placed against your valid credit/debit card until we receive and complete our final assessment of your eligible device (after which the charge will be refunded). Trade-in credits (including excess credits for trade-ins at Samsung Stores), are not exchangeable, redeemable for cash or able to be used in subsequent transactions. You must pay any outstanding amounts for the purchase of accessories and/or other products not covered by the trade-in credit value and/or any other discounts that may be applied.
Samsung Care+ 2 year: From 12:00am (AEST) 31 July 2024 to 11:59pm (AEST) 31 October 2024 get Samsung Care+ 2 year subscription at 40% off (valued at $111.60) when you purchase a Samsung Galaxy Z Flip6 in the same transaction on the Samsung Online Store or through a Samsung Experience Store, unless withdrawn earlier. Customer must have opted in from the Samsung Online Store to receive Samsung Care+ 2 year subscription at 40% off, discount does not apply to the $299 swap fee for the Galaxy Z Flip6. Swap fee applies per swap. Discount applies to one (1) x 2 year Samsung Care+ subscription.
* Circle to Search is available on the four following Galaxy A series devices: Galaxy A55 5G, A35 5G, A54 5G and A34 5G. Sequences shortened and simulated. Results for illustrative purposes only. Results may vary depending on visual matches. Requires internet connection. Users may need to update Android to the latest version. Product functionality may be dependent on your app and device settings. Some functions may not be compatible with certain apps. Availability of the service varies by country and language. Accuracy of results is not guaranteed.
* Image simulated. Fees may apply for AI features at the end of 2025. Certain Galaxy AI features requires Samsung and Google Account. Internet connection may be required to use some features. AI Features will be provided free of charge until the end of 2025 on supported Samsung Galaxy devices.
* Subject to Trade-in eligibility. Check https://117.p.syniva.es/au/trade-in/ terms and conditions for more details. Image simulated for illustrative purposes.
* Image simulated. Samsung account login may be required for certain AI features.
* Image simulated. Availability of colors, sizes, models, and watch bands may vary by country or carrier.
* Galaxy Z Fold6, Galaxy Z Flip6, Galaxy Watch Ultra, Galaxy Watch7 and Galaxy Buds3 Pro sold separately.
* Image simulated. Samsung Account, Google Account login and internet is required for certain AI features.
* Colour and model availability may vary depending on country or carrier.
* Samsung Account, Google Account login and internet is required for certain AI features.
* Image simulated. Products sold separately. Colour availability may vary by country or carrier.
* Results may vary depending on light condition and/or shooting conditions.
* Online exclusive colors only available on Samsung.com and need special production. Please allow up to 4 weeks for delivery.
* S Pen Fold Edition sold separately and is only compatible with Z Fold5, Z Fold4 and Z Fold3. S Pen embedded only in Galaxy S23 Ultra.
* Image simulated. Actual UX/UI may vary. Flex mode supported at angles between 75˚ and 115˚.