When the washing machine does not work, please check that the door is tightly closed. The washing machine should be plugged in and powered on. Please also make sure the water source valve is completely connected and turned on.

Make sure your water hose is connected properly, and that cold and hot water hoses are connected to its proper respective valves. Ensure that there are no kinks or bends as that can cause blockages.

Samsung recommends a standpipe 60-90cm or 90-100cm* high. The drain hose must be connected through the hose clip to the standpipe, and the standpipe must fully cover the drain hose. For more information, the full installation instructions are available in your User Manual.

*The standpipe specifications mentioned here are only applicable to front load washers and pump-type top load models.

If the water pressure is too low, it can cause the water valve to not close properly, and cause the drum to take longer to fill. The recommended water pressures can vary depending on the washing machine model, please check this by referring to your enclosed user manual or through our Manuals & Downloads page.

Water supply and draining issues sometimes occur due to build-up and blockages, so it is recommended to clean the filters of the washing machine. There are two types of filters on the product: (1) the mesh filter of the water hose; and (2) the pump filter on the bottom of the washing machine.

Occasionally a 4C error code can occur, indicating your detergent drawer is blocked. It is recommended to clean the detergent drawer frequently to avoid build-up and potential blockages.