Galaxy Z Premier Service

Galaxy Z Premier Service

As a Galaxy Z customer you benefit from our specialised customer care services
designed to offer the best possible experience to our valued customers.

Galaxy Z Concierge

Need assistance? Our trained experts are available 24/7 for your convenience to help you get the most out of your Galaxy Z.
Call: 1300 362 603 available 8am – 8pm AEST
Live Chat: https://117.p.syniva.es/au/support/ available 24/7

Every customer that purchases the Galaxy Z Flip4 & Z Fold4 receives Galaxy Z Premier Service.

Samsung Care+

Samsung Care+ is a device swap program that you can purchase for your new eligible Samsung device. With a two year subscription, you can swap your eligible device twice within the 2 year period. Just pay the swap fee for each swap request and we’ll swap it. Click Here to learn more about Samsung Care+.

Screen Protector Replacement

The Galaxy Z Flip5 5G & Z Fold5 5G comes with 3* screen protector replacement service free-of-charge at a Samsung authorised service centre in the event the original factory-fitted screen protector is accidentally damaged.
This service is valid for 24 months from the date of purchase.

The Galaxy Z Flip4 5G & Z Fold4 5G comes with 3* screen protector replacement service free-of-charge at a Samsung authorised service centre in the event the original factory-fitted screen protector is accidentally damaged.
This service is valid for 24 months from the date of purchase.

The Galaxy Z Flip3 5G & Z Fold3 5G comes with a one-time* screen protector replacement service free-of-charge at a Samsung authorised service centre in the event the original factory-fitted screen protector is accidentally damaged.
This service is valid for 1 year from the date of purchase.

*Charges may apply in the event of physical damage.

Main Screen Replacement

The Galaxy Z Flip4 5G & Z Fold4 5G comes with a one-time* screen replacement within 1 year from the purchase date of the device (on or before the 30th of September 2022) at the below discounted price.
One-time screen replacement is applicable to the internal, foldable Galaxy Z Flip4 & Z Fold4 main screen.*


Model Discounted Screen Replacement Pricing
Galaxy Z Fold4 $199
Galaxy Z Flip4 $199


The one-time screen replacement for Galaxy Z Flip3 5G & Z Fold3G ended 9th of September 2022.

Once your device has been assessed by an authorised service technician, you will be contacted regarding applicable fees.

Cracks on the Ultra Thin Glass of Galaxy Z Flip4 or Z Fold4

Cracks found on the Ultra Thin Glass where the screens folds in the centre are covered under warranty unless there are other damages such as puncture marks and cracks elsewhere on the display.

Join the Samsung Family and register your device here today.

  • How to submit a claim

    To activate any on of the above offers during the Redemption Period, Eligible Claimants must:


    1. Retain proof of purchase of the Participating Product; and

    2. Redeem the Offer before the end of the Redemption Period (i.e. within 12 months from date of purchase of the Participating Product).


    Please visit your nearest Samsung Service Center or Contact Us for support in making a claim. Please have the IMEI number of your Galaxy Z available to claim. (Dial *#06# to get this on the screen).


    Eligible Claimants who seek to redeem the Offer outside of the Redemption Period will not be accepted and will be charged for customer induced screen repair costs.

Contact Info

Online

There are a number of a different ways of contacting us via Live Chat, Email and more

Chat Support : 24/7
Chat Support Help & Contact Us

Call

8am-8pm AEST / 7days a week
For general enquires and technical support
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Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Find a support centre Request for Mobile Repair
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Samsung Online Store
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Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Samsung online store

Join Members Community
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Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away
Ask the Community Using Samsung Members

Warranty Information
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Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
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Apps & Services Customer Support

Samsung Pay : 1300 362 603
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454
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